Student FAQ

Getting Started with Navigate

How can I start Using Navigate?

You can download Navigate in the App Store or Google Play by searching for "Navigate Student." Download the app, select West Chester University as your school, and log in with your WCU username and password. At the beginning of each semester, you will be asked to take a brief survey. Once the survey is completed, you will be able to access WCU Navigate features.

For the desktop version, point your browser to to Use the same username and password that you use for all your student email account.

Can I access Navigate if I don’t have a smartphone?

Absolutely! You can log in at on your laptop, notepad, or desktop computer.

How much do I have to pay for it?

Zero. It costs nothing for you to download Navigate Student on your mobile device or use the desktop version!

How do I get help?

For all technical assistance, and issues contact In the email: include your first and last name, WCU username, WCU email address, and a full description of the problem(s) you are having. Allow 24 hours for a response from the Navigate support team.

How do I change my notification settings?

In the Settings tab, you can personalize your notification preferences.

What do I do if my app is frozen or acting weird?

Try a hard close and relaunch the app.

  • For iOS, double click the Home button then swipe the app preview away to "hard close."
  • On Android, open the app manager view and slide the app preview away to "hard close."

Intake Surveys

What is an Intake Survey?

An Intake Survey is a special type of Quick Poll. The Intake Survey gives students an opportunity to self-select identifications to receive targeted content and subsequent outreach.

How often are students prompted to retake the Intake Survey?

At the beginning of each semester.


Where will I see my holds in Navigate?

You will see a notification related to any holds you have on your homepage in Navigate. It will be highlighted in yellow. By clicking on the announcement, you can see what type of holds you have and instructions on who to contact to resolve the hold. It can take 24 hours before resolved holds are removed from your record.

I just resolved a Hold, why is it still showing up?

Holds are updated every 24 hours in Navigate, so check back tomorrow to see if it’s successfully been resolved in Navigate. If the issue persists, contact

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