Facilities

For maintenance, cleaning, and grounds issues, submit a TMA Work Request by selecting Maintenance Request @ iServiceDesk.

To request work to be done by our Moving Service department, submit a TMA Work Request by selecting Move Request @ iServiceDesk.

Before ordering furniture, contact our Design group by submitting a TMA Work Request and selecting Furniture Purchase Request @ iServiceDesk.

If your request is complex in nature, requiring more than 2 shops or the relocation of several pieces of furniture, submit a TMA Work Request by selecting a Complex Request.

A work request is a request for work to be completed. 

A work order is used by the technician performing the work and to record the necessary action taken, the length of time to complete the action, and any parts that were used to complete the work. 

Requests are submitted to Facilities via iServiceDesk, where they are reviewed (several times a day) by Facilities personnel.  Upon acceptance, a work order is created. The work order is then prioritized and assigned to a shop/department.  Both work requests and work orders are tracked in our software system in order to generate reports for Facilities Management decision making. 

Work needed to keep the University facilities looking as originally constructed and in proper operating condition is covered by the Facilities budget.  Discretionary and project work will be charged to the customer and an SAP cost center is required upon submission of request.  See the chart below for examples of chargeable and non-chargeable work.

After a work request is processed and approved, a work order will be issued and assigned to the appropriate department/shop.  Work orders will be completed on a priority basis.

Use iServiceDesk to check the status of your work request or your work order by typing the number into the Search by Number box.

• If you need to change the information in your work request, do NOT submit another request.  Email your changes to wrkcontrol@wcupa.edu .
• Email Moving Services directly at JMarziale@wcupa.edu .
• Email Grounds at MJochym@wcupa.edu .
• Email Custodial at JKrackov@wcupa.edu .

Be sure to include your work request #.

View your charges by using the Chargeback Expense Report @ iServiceDesk. There are also Directions for Viewing Chargeback Reports with information on how to reconcile the amounts on your BI Report.

Level 1 = Emergency: An emergency is a situation which could injure a person or cause significant damage to a building and needs to be resolved immediately.  Call the Work Control Center at x2444.  No need to submit a work request.

Level 2 = Urgent: Urgent requests are situations affecting the flow of business, such as building temperature issues, room security, elevator malfunctions, or water/sewer issues, and need to be resolved today.

Level 3 = Routine: Routine service requests are considered a normal priority and are assigned on a first come first serve basis. You can expect them to be completed in about 3 business days, depending on higher priority work & campus events.

Level 4 = Fixed Date Repairs or requests for service that need to be completed by or on a specific date such as events and work in classrooms.

Elevator issues
Call the Work Control Center @ x2444 so they can contact the on-campus elevator contractor.

Making a change to a recently submitted TMA Work Request
Email wrkcontrol@wcupa.edu with your changes, including the TMA Work Request or Work Order #. Do not submit a second request, as this will create a duplication in the process and a possible delay in service.