Help Desk 

The IS&T Help Desk/Student Help Desk is the central point of contact for all technology-related hardware, software, and system support such as Office 365, myWCU and D2L at West Chester University, with offices in Anderson Hall 119. The Help Desk provides first level customer support for students and employees in locations such as administrative offices, classrooms, residence halls, remote sites & satellite campuses.

Call Us:  610-436-3350
Option 1: Student/Alumni technical support
Option 2: Employee technical support
Option 3: Current Hours
Option 4: Just in time Zoom & HyFlex support (LIVE Synchronous sessions)
Option 5: Reset your password or unlock your account (instructions)
Option 6: Duo Support

Hours of Operation

Day Hours
Monday-Thursday

8:00AM-10:00PM
(in office & remote until 4:00PM, remote after 4:00PM)

Friday

8:00AM-5:00PM
(in office & remote until 4:00PM, remote after 4:00PM)

Saturday-Sunday 12:00PM-5:00PM
(remote support)

About ServiceNow


ServiceNow provides an intuitive interface enabling users to request help, submit questions, order technology, and check the status of their inquiries without directly contacting the Help Desk. This simplifies the user experience and provides IS&T greater insight to daily interactions, allowing for deeper trend analysis of problems, and aid in future decision making.

Key Benefits

  • Simple forms for users to submit incidents and requests
  • Simpler equipment/software ordering workflow and user experience
  • Robust reporting to improve overall customer service
  • Improved asset/equipment inventory management
Video Screencapture

 

 

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