Help Desk

The IS&T Help Desk supporting students, faculty, and staff is the central point of contact for all technology-related hardware, software, and system support such as Office 365, myWCU and D2L at West Chester University. The IS&T Help Desk provides first level customer support for students and employees in locations such as administrative offices, classrooms, residence halls, remote sites & satellite campuses and escalates incidents and requests to assigned teams when needed. The IS&T Help Desk is located in Anderson Hall 119.

Call Us:  610-436-3350

Option 1: Students/Alumni technical support
Option 2: Employee technical support
Option 3: Current Hours
Option 4: For immediate help with Classroom Technology while in a class
Option 5: Reset your password or unlock your account (instructions)

About ServiceNow

ServiceNow provides an intuitive interface enabling users to request help, report problems, order equipment and software, and check the status of their inquiries without directly contacting the Help Desk. This simplifies the user experience and provides IS&T greater insight to daily interactions, allowing for deeper trend analysis of problems, and aid in future decision making.

Key Benefits

  • Simple forms for users to submit incidents and requests
  • Simpler equipment/software ordering workflow and user experience
  • Robust reporting to improve overall customer service
  • Improved asset/equipment inventory management
Video Screencapture
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