With ServiceNow is in place, will I still be able to call the Help Desk?

Yes, you can still reach an IS&T consultant by calling 610-436-3350, and you will now have the added convenience to submit a request or incident through ServiceNow.  ServiceNow is available 24 hours /day and allows you to monitor the progress and status of requests and incidents.

Will I receive emails related to my incidents and requests?

Yes, the emails will appear with a WCU Service Now logo, details of the request/incident, and a link contained in a blue box that will take you directly to the request/incident in Service now once you are logged into ServiceNow. You can also log into ServiceNow to check on progress.


Email Example

If I cannot log into ServiceNow, how can I reach the IS&T Help Desk?

Urgent matters and emergencies can still be reported by calling the Help Desk at 610-436-3350.

If I call the IS&T Help Desk and do not reach a live consultant, can I leave a voicemail?

Yes, you will continue to have the ability to leave voicemail messages which automatically generate an incident. The IS&T Help Desk will follow up with you as soon as possible.

What if I am unsure of how to use ServiceNow or how to locate something I need to request using ServiceNow?

Guides are available under the Navigating ServiceNow or on the left side navigation of this site.  You can also speak to an IS&T consultant by calling 610-436-3350. They will be happy to assist you.

How do I make purchase requests, order parts, and order software?

Log into https://wcupaprod.service-now.com and make these requests by choosing "Request Services or Equipment", choosing the appropriate selection, and submitting the form and using the cart to complete the orders. You will receive a confirmation email for each order submitted.

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