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ServiceNow

Navigating ServiceNow

Contact ServiceNow  

ServiceNow

IT Help Desk

Phone:610-436-3350

Navigating ServiceNow

Top Left Nagvigator

Top Left Navigator

  1. WCU logo: click here to return to the homepage at any time.
  2. Filter Navigator: enter your keyword search to find items in the left hand navigation pane
  3. All Applications: click here to list all applications available to you
  4. Favorites: click here to see favorites you previously saved
  5. Your history: click here to the history of the pages you have recently visited in ServiceNow

Left Navigator

Left Navigator

  1. Self-Service: this is the section to access all Self-Service features and options
  2. Homepage: click here to return to the homepage at any time
  3. Service Catalog: click here to create service requests
  4. Knowledge: click here to search the knowledge articles (future release)
  5. Add to Favorites: when you hover over an item the star appears to the right and you can click on the start to save the item to your favorites list
  6. Incidents: click here to view all of your incidents
  7. My Requests: click here to view all of your requests
  8. Requested Items: click here to view a list of all items you have requested as part of your requests

Top Right Navigation

Top Right Navigation

  1. User menu: this displays the user who is logged in, clicking on the name gives the options Profile and Logout
  2. Toggle Connect Sidebar: click here to open or close the sidebar to access and use the chat feature
  3. Toggle Help Sidebar: click here to open or close the sidebar to access help
  4. Settings: click here to open the settings
  5. Homepage Settings: click here to modify your homepage settings
  6. Refresh now: click here to refresh the page
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