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IS&T Email Notice

Notices

Contact IS&T Email Notice  

IS&T Email Notice

Address:
University Ave
West Chester, PA 19382


Phone: 610-436-1000
Email: helpdesk@wcupa.edu

Notices

Email Notice NumberEmail TypeEmail MessageCustom Subject LineEmail ImageImage Alt TextActive StudentsEnrolled StudentsEmployeesManagersFacultyStaffRetired EmployeesOtherOther EmailOther Display Name
20180921-087Outage

IS&T Enterprise Services has resolved the issue with OnBase, and the system is functioning normally.

Enterprise Services continues to monitor OnBase to ensure proper function for the campus community. Please contact the Help Desk at 610-436-3350.

We are sorry for any inconvenience, and thank you for your understanding.

Update: Onbase Access Restored  FalseFalseTrueFalseFalseFalseFalseFalse  
20180921-086Outage

Please be advised that Onbase is currently unavailable. IS&T Enterprise Services is working closely with our vendor to troubleshoot and resolve the issue. We are sorry for any inconvenience, and thank you for your understanding.

Onbase Currently Unavailable  FalseFalseTrueFalseFalseFalseFalseFalse  
20180915-085Custom

Enterprise Services completed the PeopleSoft updates as scheduled and MyWCU is accessible at this time. If you have any questions or concerns, please contact the Help Desk at 610-436-3350.

Maintenance Complete  TrueFalseTrueFalseFalseFalseFalseFalse  
20180914-084Planned Maintenance

The IS&T Enterprise Services team will perform updates to PeopleSoft tomorrow, Saturday, September 15, 2018 from 6:00am until 2:00pm EST. MyWCU will be unavailable during this maintenance window. If you have any questions or concerns, please contact the Help Desk at 610-436-3350.

   TrueFalseTrueFalseFalseFalseFalseFalse  
20180910-083Outage

Please be advised that users may experience intermittent login issues when trying to access LyndaCampus. The vendor has identified the cause and is currently working to resolve the issue.

   TrueFalseTrueFalseFalseFalseTrueFalse  
20180909-082Custom

Please be aware that users are experiencing intermittent authentication issues when connecting to RAMNET wireless, and are occasionally being prompted multiple times for their WCU credentials. A ticket has been opened with our vendor, and they are currently investigating the issue. If you have any questions, please call the Help Desk at 610-436-3350.

   TrueFalseTrueFalseFalseFalseTrueFalse  
20180907-081Planned Maintenance

Please be advised that SharePoint is scheduled to be down and unavailable starting Today, September 7th from approximately 4:30PM EST through Saturday, September 8th at 5:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email webmaster@wcupa.edu if you have any questions. Thank you.

REMINDER: SharePoint Routine Maintenance  FalseFalseTrueFalseFalseFalseFalseFalse  
20180905-080Planned Maintenance

Please be advised that SharePoint is tentatively scheduled to be down and unavailable from Friday, September 7th at 4:30PM EST through Saturday, September 8th at 5:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email webmaster@wcupa.edu if you have any questions. Thank you.

SharePoint Routine Maintenance  FalseFalseTrueFalseFalseFalseFalseFalse  
20180830-079Phishing/Email Scam Alert

A new phishing email is circulating with the subject ITS - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

 79-F25A1577-10C5-4982-97E4-866D2B59901A.jpegColleagues,%0A%20%0AITS%20is%20notifying%20you%20in%20regards%20to%20your%20request%20to%20De-%20activate%20your%20WCUPA-ID%20which%20will%20be%20completed%20shortly%20and%20access%20to%20your%20emails%20and%20D2L/Canvas%20will%20be%20confiscated.%0AUSE%20THIS%20BUTTON%20TO%20CANCEL%0A%20%0AThank%20You.%0AInformation%20Technology%20Services%0AWest%20Chester%20UniversityFalseTrueTrueFalseFalseFalseTrueFalse  
20180821-078Phishing/Email Scam Alert

A new phishing email is circulating where the subject line shows your name and the message asks you to upgrade your WCU Webmail- this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

 78-Capture.JPGDear%20(your%20first%20name)%0A%0AAs%20a%20reminder,%20older%20versions%20of%20your%20WCU%20Webmail%20have%20begun%20shutting%20down%20and%20will%20no%20longer%20work%20as%20of%20August%2025,%202018.%20Kindly%20UPGRADE%20to%20the%20newest%20version%20to%20continue%20using%20WCU%20Cloud%20webmail%20with%20100%25%20added%20security%20and%2020GB%20additional%20storage%20space.%0A%0AUPGRADE%20TO%20THE%20NEW%20WCU%20CLOUD%20WEBMAIL%20HERE%0A%0AFailure%20to%20Upgrade,%20you%20will%20not%20be%20able%20to%20receive%20or%20send%20mail%20messages%20from%20your%20WCU%20Webmail%20account%20(@wcupa.edu)%20anymore.%0A%0Awww.wcupa.edu%0AWCU%20Server%20Support.%0ACopyright%C2%A9%202018%20West%20Chester%20University%0AFalseTrueTrueFalseFalseFalseTrueFalse  
20180810-077Planned Maintenance

Reminder: The IS&T Networking Team is performing maintenance to upgrade the WCU wireless network software tomorrow (8/11) from 7:00AM EST until 12:00PM EST. During this time, campus users may experience several brief interruptions to wireless network services. This will not impact wired network connections or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

Wireless Network Software Upgrade Tomorrow  TrueFalseTrueFalseFalseFalseFalseFalse  
20180808-076Planned Maintenance

The IS&T Networking Team is performing maintenance to upgrade the WCU wireless network software this Saturday (8/11) from 7:00AM EST until 12:00PM EST. During this time, campus users may experience several brief interruptions to wireless network services. This will not impact wired network connections or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

Wireless Network Software Upgrade  TrueFalseTrueFalseFalseFalseFalseFalse  
20180717-075Planned Maintenance

The IS&T Systems Team will perform system upgrades on Wednesday, July 18 from 6:00PM to Thursday, July 19 at 12:00AM EST. The OnBase document management system will not be accessible during this maintenance window. If you have any questions or concerns, please contact the Help Desk at 610.436.3350.

OnBase System Upgrades  FalseFalseFalseTrueFalseTrueFalseFalse  
20180713-074Outage

The issue with delayed, deferred, and rejected outgoing messages sent from WCU email accounts to Microsoft email accounts at hotmail.com, msn.com, and outlook.com is resolved. If a specific message cannot be located, please check the Junk email folder. If the message is not in the Junk email folder, we recommend sending the email again. If you have any questions or concerns, please contact the Help Desk at 610-436-3350.

   FalseTrueTrueFalseFalseFalseTrueFalse  
20180713-073Planned Maintenance

This is a reminder notification that the IS&T Networking Team is performing maintenance to upgrade the WCU wireless network system tomorrow, Saturday (7/14) from 7:00AM EST until 10:00PM EST on Sunday (7/15). During this time, the wireless network upgrade will be conducted on campus on a building by building basis until the entire campus is upgraded. Users may experience a brief 10 to 15 minute wireless network access outage in each building as the upgrades are completed. This will not impact wired network connections or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610.436.3350.

   TrueFalseTrueFalseFalseFalseFalseFalse  
20180712-072Outage

Please be advised that outgoing messages sent from WCU email accounts to email accounts ending in hotmail.com, msn.com, and outlook.com may be delayed, deferred, or rejected by Microsoft due to a large amount of spam recently detected from outgoing WCU accounts. We have opened a support ticket with Microsoft to resolve this issue as soon as possible. We appreciate your patience. If you have any questions, please contact the Help Desk at 610-436-3350.

   FalseTrueTrueFalseFalseFalseTrueFalse  
20180709-071Planned Maintenance

The Systems Team will perform scheduled upgrades to the email system each evening this week, Monday, July 9 through Friday, July 13 from 4:00pm to 8:00pm EST. During the scheduled maintenance window, users may experience an intermittent disconnection from the email system that should only last for a few moments. Thank you for your patience and understanding as we perform these necessary upgrades. If you have any questions, please contact the Help Desk at 610-436-3350.

   FalseTrueTrueFalseFalseFalseTrueFalse  
20180706-070Planned Maintenance

The IS&T Networking Team is performing maintenance to upgrade the WCU wireless network system Saturday (7/14) from 7:00AM EST until 10:00PM EST on Sunday (7/15). During this time, the wireless network upgrade will be conducted on campus on a building by building basis until the entire campus is upgraded. Users may experience a brief 10 to 15 minute wireless network access outage in each building as the upgrades are completed. This will not impact wired network connections or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610.436.3350.

   TrueFalseTrueFalseFalseFalseFalseFalse  
20180629-069Outage

Comcast, an Internet Service Provider, began experiencing a nationwide service interruption just after 12:00PM EST that may affect access from off campus for Comcast subscribers to WCU systems such as D2L, etc. Unfortunately, this interruption is beyond the control of WCU and we hope that Comcast can resolve the issue quickly. We apologize for any inconvenience this may cause. To check the status of the service interruption, please use the following URL from Comcast: https://istheservicedown.com/problems/comcast-xfinity/map. You may call the Help Desk at 610-436-3350 if you have any questions.

   TrueFalseTrueFalseFalseFalseFalseFalse  
20180614-067Best Practices

Zoom to Replace Blackboard Collaborate, June 30th!

The PASSHE contract for Blackboard Collaborate ends Saturday, June 30th and will no longer be accessible for use. Starting Sunday, July 1st Zoom Video Communications will be the primary Web-Conferencing tool for faculty teaching online and blended courses. PASSHE has a 5-year agreement with Zoom. To create your WCU Zoom account, simply login to https://wcupa.zoom.us using your WCU login credentials.

Transitioning from Blackboard Collaborate: The Zoom platform was built with accessibility and mobility at the forefront. This means that it adapts to different screen sizes and looks great on laptops, tablets and smartphones. You'll find it much easier to access meetings, and collaborate with students.

If you are currently using Blackboard Collaborate, please contact your instructional designer or the D2L Office (D2L@wcupa.edu) for guidance transitioning to Zoom. NOTE: Archived Blackboard Collaborate recordings will not be accessible after June 30th.

Zoom has developed a series of getting started videos available at https://zoom.us. Formal training for faculty and staff will be held throughout the summer as part of the monthly FAST training calendar http://wcupa.edu/FAST and annual Learning Technology Boot Camp.

Stay tuned for future Zoom learning opportunities and best practices!

   FalseFalseFalseFalseTrueFalseFalseFalse  
20180614-066Planned Maintenance

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, June 16th from approximately 7:00AM EST to 2:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact Pat Lenzi at 610-436-1048 or email plenzi@wcupa.edu if you have any questions. Thank you.

   FalseFalseTrueFalseFalseFalseFalseFalse  
20180612-065Phishing/Email Scam Alert

A new phishing email is circulating with the subject Read: Important Message - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. Contact the Help Desk at 610-436-3350 if you have already responded to the email or if you have any questions.

 65-Capture.JPG FalseTrueTrueFalseFalseFalseTrueFalse  
20180525-064Phishing/Email Scam Alert

A new phishing email is circulating with the subject FINALWARNING!! - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610-436-3350.

 64-finalwarning.png TrueTrueTrueFalseFalseFalseTrueFalse  
20180523-063Phishing/Email Scam Alert

A new phishing email is circulating with the subject Attention - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

 63-SPAM_05232018.jpg TrueFalseTrueFalseFalseFalseTrueFalse  
20180521-062Planned Maintenance

Maintenance on the PASSHE Mediasite Server has been completed, and Mediasite content is now available. If you have any questions or concerns, please contact the Help Desk at 610-436-3350.

   TrueFalseFalseFalseTrueFalseFalseFalse  
20180520-061Planned Maintenance

D2l Daylight Transition Completed:

Maintenance for the new D2L Daylight is now complete. The most notable change in D2L Daylight is the new My Courses widget. The new My Courses uses images to make identifying your courses easier. For navigation tips, please visit https://wcupa.edu/infoServices/d2lServices/d2lStudentHelp/accessingCourse.aspx

For more information about Daylight and additional resources, visit https://wcupa.edu/Daylight.

Thank you for your patience, and enjoy the new mobile friendly interface!

 61-WelcometoDaylight_LI.jpg TrueFalseTrueFalseFalseFalseFalseFalse  
20180518-060Planned Maintenance

COUNTDOWN TO D2L DAYLIGHT, MAY 20th!

As a reminder, IS&T will be updating the D2L interface this Sunday, May 20, 2018.

During the transition, course material will still be accessible, but you may notice interface updates. While we do not anticipate a major interruption, please contact d2l@wcupa.edu to report any issues.

Why are we updating?

The new user interface was built with a responsive design. This means that it adapts to different screen sizes and looks great on laptops, tablets and smartphones. You'll find it much easier to stay connected and access the system from anywhere. The updated My Home layout will make it easier for you to go in and get right to the content that you are interested in. All of your courses will adopt this new look and feel, providing you with a consistent experience when accessing different courses.

We are sorry for the inconvenience and thank you for your understanding. For more information, please visit https://wcupa.edu/daylight

   TrueFalseTrueFalseFalseFalseFalseFalse  
20180515-059Phishing/Email Scam Alert

A new phishing email is circulating with the subject Notification ID:0.703319899 (see attached image)- this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk.

 59-Capture.JPG TrueTrueTrueFalseFalseFalseTrueFalse  
20180514-058Planned MaintenanceCOUNTDOWN TO D2L DAYLIGHT, MAY 20th!

Have you heard? Our Learning Management System is getting a facelift! Starting Sunday May 20, 2018 you'll notice a new look and feel for D2L, called D2L Daylight. Below outlines what you can expect.

Although your common workflows aren't changing, you'll notice some positive changes when you first dive in. New fonts, icons and an updated layout will make it easier for you to go in and get right to the content that you are interested in. All of your courses will adopt this new look and feel, providing you with a consistent experience when accessing different courses.

The new user interface was built with a responsive design. This means that it adapts to different screen sizes and looks great on laptops, tablets and smartphones. You'll find it much easier to stay connected and access the system from anywhere.

What to expect on May 20

During the transition on Sunday May 20, course material will still be accessible, but you may notice interface updates. While we do not anticipate a major interruption, please contact d2l@wcupa.edu to report any issues. Learn more at wcupa.edu/daylight

 58-Daylight_img.jpg FalseTrueTrueFalseFalseFalseTrueFalse  
20180511-057Phishing/Email Scam Alert

A new phishing email is circulating with the subject WCUPA IT HelpDesk- this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610-436-3350.

 57-Screen Shot 2018-05-11 at 6.48.31 PM.png TrueTrueTrueFalseFalseFalseTrueFalse  
20180507-056Planned Maintenance

Please be advised that PASSHE will be performing hardware maintenance on the Mediasite Server starting 8:00AM EST Monday, 5/14/2018 through 5:00PM EST Monday, 5/21/2018. Please note that Mediasite content will be unavailable during this maintenance.

IS&T will send an update once the maintenance is complete and the service is ready to use. We are sorry for the inconvenience and thank you for your understanding.

Contact the Help Desk with any questions or concerns at 610-436-3350.

   TrueFalseFalseFalseTrueFalseFalseFalse  
20180504-055Planned Maintenance

As a reminder, IS&T will be upgrading Hyland's OnBase application today from 5:00PM to 8:00PM EST. During this time, users will not be able to access the system. If you have any questions, please contact the Help Desk at 610.436.3350 or email ONBASESUPPORT@wcupa.edu. Thank you.

   FalseFalseTrueFalseFalseFalseFalseFalse  
20180430-054Planned Maintenance

Please be advised that IS&T will be upgrading Hyland's OnBase application on Friday, May 4 from 5:00PM to 8:00PM EST. During this time, users will not be able to access the system. If you have any questions, please contact the Help Desk at 610.436.3350 or email ONBASESUPPORT@wcupa.edu. Thank you.

   FalseFalseTrueFalseFalseFalseFalseFalse  
20180417-052Best Practices

On Sunday, May 20 2018, the D2L Learning Management System will transition to a new look and feel called, D2L Daylight. Most of the D2L tools you currently use will remain and continue to work the way they do now. The visual improvements include a mobile friendly interface and a cleaner layout with course images.

Please visit wcupa.edu/daylight for more information.

 52-Daylight_img.jpg TrueFalseFalseFalseTrueFalseFalseFalse  
20180409-051Best Practices

Microsoft Office 365 and OneDrive now available to WCU Students, Faculty and Staff

West Chester University is now offering Microsoft Office 365, a toolset that includes the Office productivity apps such as Word, Excel and PowerPoint, as well as others to all active WCU Students, Faculty and Staff. Office 365 also includes OneDrive, a cloud storage solution with 1TB of space where you can store and sync files. OneDrive makes it easier for you to access and share individual files from any device.

To get started, go to https://office.com and sign in using your WCU username and password. Once you are signed in, choose from a variety of Microsoft Apps, install Office apps onto your personally owned device, or access and share files synced to OneDrive. For more information, please visit wcupa.edu/Office365 or contact HelpDesk@wcupa.edu

Benefits to the campus community. Microsoft Office 365 is FREE for all active faculty, staff and students. Install Microsoft Office applications on up to 5 computers and 5 mobile devices. Sync files and folders to access your information from anywhere on any device. Co-author and share individual documents with colleagues or peers. Ability to upload content to D2L, and submit assignments from your device.

Interested in learning more? Join us for an upcoming information session in Sykes room 115 to learn more about Microsoft Office 365 and OneDrive!

Thursday, April 12th from 11:30am to 12:30pm
Wednesday, April 18th from 2:00pm to 3:00pm
 51-O365FLyer.jpg TrueFalseTrueFalseFalseFalseFalseFalse  
20180324-050Phishing/Email Scam Alert

A new phishing email is circulating with the subject Important Notice Update Your Account- this is a fake message. (see attached image for more information) Please do not click any links, or respond to the email. Please delete the email if you received it. As a reminder, never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

 50-Screen Shot 2018-03-24 at 2.33.04 PM.png FalseTrueTrueFalseFalseFalseTrueFalse  
20180321-049Phishing/Email Scam Alert

A new phishing email is circulating with the subject IT Advisory: Access Change- this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. Please delete the email if you receive it. If you have any questions, please call the Help Desk at 610-436-3350

 49-Phishing.png FalseTrueTrueFalseFalseFalseTrueFalse  
20180315-048Planned Maintenance

Please be advised that IS&T will be performing emergency maintenance to WCU server network configurations beginning tonight, Thursday, March 15, 2018 at 8:00PM EST until Friday, March 16, 2018 at 4:00AM EST. During this time, users may experience brief interruptions of service when accessing systems such as email, MyWCU, and the University website. If you have any questions, please contact the Help Desk at 610.436.3350.

   FalseTrueTrueFalseFalseFalseTrueFalse  
20180310-047Phishing/Email Scam Alert

A new phishing email is circulating with the subject WCU- IT Support Center - this is a fake message. (See attached image) Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions contact the Help Desk at 610-436-3350.

 47-5BF6C004-5534-49B8-A6DC-675CC25CA130.jpeg TrueTrueTrueFalseFalseFalseTrueFalse  
20180307-046Planned Maintenance

Please be advised that IS&T will be installing a new digital certificate for wireless network authentication (RamNet 802.1x authentication) on Monday, March 12 from 7:00AM to 7:30AM EST. This will affect users connecting to the wireless network on campus. Upon completion, iOS users connecting to RamNet will need to accept the new certificate by selecting "Trust" when the certificate verification box appears. This is shown in the attached image. Please call the Help Desk at 610-436-3350 if you have any questions. Thank you.

 46-AF339830-14EA-497D-84D8-41B10139A464.png TrueFalseTrueFalseFalseFalseFalseFalse  
20180228-045Planned Maintenance

Please be advised that the AVST Voicemail service will be unavailable on Saturday, March 3 from approximately 9:00AM to 10:00AM EST for system maintenance patches. During this time users attempting to retrieve voicemail messages will be greeted with the "system is undergoing maintenance" message. All new inbound voicemail messages will be queued and delivered once the maintenance window is completed. If you have any questions or experience any issues after the maintenance is completed, please contact the Help Desk at 610-436-3350. Thank you.

   FalseFalseTrueFalseFalseFalseFalseFalse  
20180227-44Planned Maintenance

Please be advised that SharePoint is tentatively scheduled to be down and unavailable from Friday, March 2nd at 8:00PM EST through Saturday, March 3rd at 5:00PM EST for routine maintenance. Please email webmaster@wcupa.edu if you have any questions. Thank you.

   FalseFalseTrueFalseFalseFalseFalseFalse  
20180227-43Planned Maintenance

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, March 3rd from approximately 7:00AM EST to 2:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact Pat Lenzi at 610-436-1048 or email plenzi@wcupa.edu if you have any questions. Thank you.

   FalseFalseTrueFalseFalseFalseFalseFalse  
20180223-42Outage

Infrastructure Services has confirmed a network disruption between 10:10AM EST to 11:00AM EST related to a firewall security infrastructure configuration. Network access has been restored, and we are working with our vendor to determine the cause the root cause.

It is recommended that you close and restart your Outlook email client to reestablish the connection. If you are continuing to experience any delay in the delivery of email messages, please contact the Help Desk at 610-436-3350.

We are sorry for the inconvenience and thank you for your understanding.

   TrueFalseTrueFalseFalseFalseTrueFalse  
20180221-41Planned Maintenance

Please be advised that IS&T will perform network maintenance on Saturday, February 24th from 8:00AM to 10:00AM EST. The required maintenance will cause brief interruptions to WCU application services such as MyWCU, Email, RamCloud, etc. that may last up to five minutes. This will not affect the Internet, wireless access, or D2L access.

It is recommended that you close your Outlook email client prior to the maintenance window. The network interruption may also cause some Smartphones to stop syncing email. Powering the device off and back on again should restore the connection to the email server once the maintenance has completed.

Please contact the Help Desk with any questions or concerns at 610-436-3350. We are sorry for the inconvenience and thank you for your understanding.

   TrueFalseTrueFalseFalseFalseTrueFalse  
20180208-39Planned Maintenance

Please be advised that IT Infrastructure Services will be performing maintenance on both the wireless and server networks on Saturday, February 10th from 8:00AM until 12:00PM. The required maintenance will cause brief interruptions to Wireless network connectivity and the WCU application services MyWCU, e-mail and the website. While we do not anticipate the services will be down for the entire maintenance window, we are reserving the time for testing and also the roll back of changes in the event of any unforeseen issues. We are sorry for the inconvenience and thank you for your understanding.

   TrueFalseTrueFalseFalseFalseTrueFalse  
20180130-38Outage

This is a reminder that some University-issued Windows computers used by faculty and staff are unable to access the internet, due to a product update released by MalwareBytes on Saturday, January 27th. The best course of action at this time is to UNINSTALL the product. We kindly ask for your assistance in identifying affected computers in your area, and following these 3 steps to uninstall MalwareBytes.

On Windows computers

1. Choose the State menu, type in Programs and Features, Click on Programs and Features.

2. Scroll through the alphabetical list and click on MalwareBytes Managed Client to highlight it.

3. Click the Uninstall button near the top.

If you need help uninstalling, or if the problem persists after uninstalling, please contact the Help Desk by calling 610-436-3350.

   FalseFalseTrueFalseFalseFalseFalseFalse  
20180129-37Outage

Update: Please be advised that a product update released on Saturday, January 27th by MalWareBytes, is still preventing some university-issued computers from accessing the internet. At this time, it is recommended to UNINSTALL MalwareBytes.

Please follow these steps to uninstall MalwareBytes:


1. Choose the Start menu, Type in Programs and Features, Click on Programs and Features.

2. Scroll through the alphabetical list and click on Malwarebytes Managed Client to highlight it.

3. Click the Uninstall button near the top.

4. This box will appear and indicate the uninstall. Once complete, you should regain access to the Internet.

If the problem persists, please contact the Help Desk at 610-436-3350.

   FalseFalseTrueFalseFalseFalseFalseFalse  
20180127-36Outage

Update: MalwareBytes created an updated package, version 1.0.3803 designed to resolve the issue which prevented users from accessing the internet. Please follow these steps to apply the fix to your device.

How to resolve and verify you have the fixed update package


1. Update package version 1.0.3803 or higher contains the fix.

2. To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.

3. To verify you have this update, go to Settings, About, Update package version: 1.0.3803.

If the problem persists, please contact the Help Desk at 610-436-3350. Hours for Saturday, January 27th have been extended to 8:00pm.

   TrueFalseTrueFalseFalseFalseTrueFalse  
20180127-35Outage

Please be advised that a product update was released by MalWareBytes which was installed earlier today to all clients globally, and is preventing some computers from accessing the internet. Below is the most recent statement from MalwareBytes:

All,

We're aware of an issue with a protection update that shipped an hour ago that is causing all web traffic to be blocked and RAM usage to climb. We are triaging this right now with all hands on deck. I will have an update shortly with root cause and will share with all of you as I get information.

I completely appreciate the pain this is causing our users and we are working hard to resolve this.

We will provide an update by 5:00pm, unless additional information as it becomes available sooner. We are sorry for any inconvenience, and thank you for your understanding.

   TrueFalseTrueFalseFalseFalseTrueFalse  
20180111-34Phishing/Email Scam Alert

A new phishing email is circulating with the subject: Your webmail account will be blocked! Limit almost exceeded. This message is fake. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you need assistance, please call 610-436-3350.

 34-2018-01-11_8-32-33.jpg TrueTrueTrueFalseFalseFalseTrueFalse  
20171214-33Phishing/Email Scam Alert

Please be aware of a new phishing email that is circulating with the subject Staffs Final Warning-0.168251857 - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

 33-Phishing.jpg TrueTrueTrueFalseFalseFalseTrueFalse  
20171127-32Planned Maintenance

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, 12/2 from approximately 7:00am to 3:00pm for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact Kathy Bolton at 610-436-1047 or email kbolton@wcupa.edu if you have any questions.

We are sorry for any potential inconvenience and thank you for your understanding.

   TrueFalseTrueFalseFalseFalseFalseFalse  
20171127-31Planned Maintenance

Planned Maintenance Completed:

The maintenance on the WCU Microsoft Office 365 portal is now complete. To access O365, visit microsoftonline.com and then enter your WCU login credentials. Individuals who were previously using the local OneDrive Client will need to resync their device to the OneDrive Cloud. Instructions to sync your local OneDrive Client using an Apple or Windows device are provided below.


Windows: https://www.wcupa.edu/infoServices/documents/OneDrive_Config_Windows.pdf

Apple: https://www.wcupa.edu/infoServices/documents/OneDrive_Config_Apple.pdf

If you have any questions or need assistance, please contact the Help Desk at 610-436-3350.

Thank you for your patience during this extended maintenance window.

   TrueFalseTrueFalseFalseFalseFalseFalse  
20171122-30Planned Maintenance

Planned Maintenance Window Exceeded:

Please be advised that the maintenance on the WCU Microsoft Office 365 portal is taking longer than anticipated. Our teams have engaged Microsoft Premier Support to restore O365 services as soon as possible.

We will provide a notification as soon as the maintenance has completed.

Reminder: This maintenance ONLY impacts users who are currently using the WCU Microsoft Office 365 portal & OneDrive storage.

We apologize for any inconvenience.

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20171120-29Planned Maintenance

Please be advised that SharePoint is tentatively scheduled to be down and unavailable on Friday 11/24 for the entire day for routine maintenance. All other systems will be operational during this time (D2L, e-mail, Web, etc.).

If you have any questions or need assistance, contact the Help Desk at 610-436-3350.

We apologize for any potential inconvenience and thank you for your patience and cooperation during this maintenance window.

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20171120-28Best Practices

Cyber Monday is rapidly approaching. This one day is anticipated to be the biggest day of the year for online purchases. Below you will see a link for some helpful tips for shopping more safely online during this holiday season.
https://staysafeonline.org/wp-content/uploads/2017/11/NCSA_Holiday_Shopping_2017.pdf (PDF File)

   FalseFalseTrueFalseFalseFalseTrueFalse  
20171119-27Planned Maintenance

Planned Maintenance Window Exceeded:

Please be advised that the maintenance on the WCU Microsoft Office 365 portal is taking longer than anticipated. We will provide a notification as soon as the maintenance has completed.

NOTE: This maintenance ONLY impacts users who are currently using the WCU Microsoft Office 365 portal & OneDrive storage. There will be no impact to WCU Email or SharePoint.

We apologize for any inconvenience.

   TrueFalseTrueFalseFalseFalseFalseFalse  
20171117-26Planned Maintenance

This is a reminder that IS&T Infrastructure Services will be performing maintenance on the WCU Microsoft Office 365 portal making it unavailable starting 5:00pm tonight Friday, 11/17/2017 through Sunday, 11/19/2017. IS&T will send an update once the maintenance is complete and the service is ready to use.

NOTE: This maintenance ONLY impacts users who are currently using the WCU Microsoft Office 365 portal & OneDrive storage. There will be no impact to WCU Email or SharePoint.

To access OneDrive files during the maintenance they must be synced locally to your device no later than 5:00pm on Friday, 11/17/2017. To find out if your OneDrive is synched, you can click on the OneDrive icon (Blue Cloud) on your task bar. You should see All files are in sync or OneDrive is up to date.

If you have any questions or need assistance, contact the Help Desk at 610-436-3350.

We apologize for any potential inconvenience and thank you for your patience and cooperation during this maintenance window.

 26-OneDrive_Sync.jpg TrueFalseTrueFalseFalseFalseTrueFalse  
20171114-25Custom

D2L Daylight is Coming!

In May 2018, the D2L Learning Management System will transition to a new look and feel called, D2L Daylight. Most of the D2L tools you currently use will remain and continue to work the way they do now. The changes include a mobile friendly interface and a cleaner layout with course images. Faculty and staff interested in trying the D2L Daylight interface can gain sneak peek access by attending a training event.

Please visit wcupa.edu/daylight for more information and to register for upcoming training opportunities. Custom training for departments or programs can be requested by emailing d2l@wcupa.edu or distanceed@wcupa.edu.

 25-daylightDevices.png FalseFalseFalseFalseTrueFalseFalseFalse  
20171113-23Planned Maintenance

Please be advised that IS&T Infrastructure Services will be performing maintenance on the WCU Microsoft Office 365 portal making it unavailable starting 5:00pm Friday, 11/17/2017 through Sunday, 11/19/2017. IS&T will send an update once the maintenance is complete and the service is ready to use.

NOTE: This maintenance ONLY impacts users who are currently using the WCU Microsoft Office 365 portal & OneDrive storage. There will be no impact to WCU Email or SharePoint.

To access OneDrive files during the maintenance they must be synced locally to your device no later than 5:00pm on Friday, 11/17/2017. To find out if your OneDrive is synched, you can click on the OneDrive icon (Blue Cloud) on your task bar. You should see All files are in sync or OneDrive is up to date. If you need assistance, contact the Help Desk at 610-436-3350.

We apologize for any potential inconvenience and thank you for your patience and cooperation during this maintenance window.

 23-OneDrive_Sync.jpg TrueFalseTrueFalseFalseFalseFalseFalse  
20171108-22Outage

IS&T Enterprise Services has resolved the issue with MyWCU, and the system is functioning normally.

Enterprise Services continues to monitor performance of MyWCU to ensure proper function for the campus community. If you experience slowness or performance issues, please contact the Help Desk at 610-436-3350.

We are sorry for any inconvenience, and thank you for your understanding.

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20171108-21Outage

We are currently experiencing performance issues with MyWCU and we are working to resolve the issue as soon as possible. We are sorry for any inconvenience, and thank you for your understanding.

   FalseTrueTrueFalseFalseFalseTrueFalse  
20171105-20Phishing/Email Scam Alert

A new phishing email is circulating with the subject "Re: WCUPA Update Final Notification!" - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

 20-phish-11-05.png FalseTrueTrueFalseFalseFalseTrueFalse  
20171027-18Outage

Please be advised that last evening we discovered a delay in the delivery of inbound email messages sent to West Chester University email addresses which began around 2:00pm. The issue was resolved at 1:20am this morning. If you are continuing to experience any delay in the delivery of email messages, please contact the Help Desk at 610-436-3350.

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20171023-17Phishing/Email Scam Alert

Be advised of a new phishing email that is circulating with the subject Scheduled Network Maintenance - this is a fake message. Please do not click any links or respond to the email. Please delete the email. Never send passwords over email and do not reply to messages soliciting personal information.

 17-Phishing2.JPG TrueTrueTrueFalseFalseFalseTrueFalse  
20171020-16Phishing/Email Scam Alert

A new phishing email is circulating with the subject WCU Mailbox Usage that appears to be sent from helpdesk@wcupa.edu. This is a fake message. Please do not respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. Please delete the email. Thank you.

 16-Phishing.JPG TrueTrueTrueFalseFalseFalseTrueFalse  
20171020-15Planned Maintenance

This is a reminder that IS&T Infrastructure Services will be performing network maintenance on Saturday, October 21st from 8:00am until 10:00am This maintenance will cause several brief interruptions to the RamCloud environment. We apologize for any inconvenience, and thank you for your understanding.

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20171016-14Planned Maintenance

Please be advised that IS&T Infrastructure Services will be performing network maintenance on Saturday, October 21st from 8:00am until 10:00am. This maintenance will cause several brief interruptions to the RamCloud environment.

We apologize for any inconvenience, and thank you for your understanding.

   FalseTrueTrueFalseFalseFalseFalseFalse  
20171011-13Outage

Early this morning, our wireless authentication services failed which prevented users from connecting to RamNet. In most cases, those already connected would not have been affected. The failure has been identified as a problem in a software update to our wireless network system. The issue was resolved by 7:55AM and no more issues are expected. If you experience any problems connecting to RamNet, please contact the Help Desk at 610-436-3350. We are sorry for any inconvenience, and thank you for your understanding.

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20171004-12Planned Maintenance

Please be advised that IS&T Infrastructure Services will be moving faculty email accounts to new University mail servers starting Monday, October 9th to Thursday, October 12th.

All mailbox moves will start in the evening at 8:00pm and be completed by 6:00am the following morning. NO ACTION IS REQUIRED, and minimal disruption is expected. Please use the link below to review new features and information related to this mailbox move. If you have any questions, call the IT Help Desk at 610-436-3350, or email HelpDesk@wcupa.edu.

We are sorry for any potential inconvenience and thank you for your understanding.

https://www.wcupa.edu/infoServices/documents/istWebmailInterfaceOverview.pdf
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20171002-11Phishing/Email Scam Alert

A new phishing email is circulating with the subject Re: Staff WCU Update. This is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

 11-Phishing_2017-10-02_6-57-50.jpg TrueFalseFalseTrueTrueTrueTrueFalse  
20170918-9Planned Maintenance

Please be advised that IST Infrastructure Services will be moving staff email accounts to new University mail servers starting Monday, September 18th to Friday, September 29th.

All mailbox moves will start in the evening at 10:00pm and be completed by 6:00am the following morning. Minimal disruption is expected. Please use the link below to review new features and information related to this mailbox move. If you have any questios, call the IT Help Desk at 610-436-3350, or email HelpDesk@wcupa.edu.

We are sorry for any potential inconvenience and thank you for your understanding.

https://www.wcupa.edu/infoServices/documents/istWebmailInterfaceOverview.pdf

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20170913-8Planned Maintenance

FYI – Please distribute as widely as possible – this note has not been sent to all users.

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, September 16th from approximately 7:00am to 3:00pm for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.).

Please contact Kathy Bolton at 610-436-1047 or email kbolton@wcupa.edu if you have any questions. Thank you.

   FalseFalseTrueFalseFalseFalseTrueFalse  
20170831-7Phishing/Email Scam Alert

A new phishing email is circulating with the subject (Receipt from AppIe lD) - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

 7-Phishing_08312017.jpg TrueFalseTrueFalseFalseFalseTrueFalse  
20170824-6Custom

REMINDER - PLEASE DO NOT MOVE VoIP TELEPHONES WITHOUT CONTACTING NETWORKING and TELECOMMUNICATIONS!

The location of each VoIP telephone on campus is programmed into the Telephone System and is accessed by Public Safety whenever an emergency 911 call is made. Please do not move any telephone to another office by yourself – this needs to be done by Networking and Telecommunications to maintain the integrity of the location information for emergency services. Thank you for your cooperation.

If you have already moved your phone (similar to the phones pictured below) to a new office please contact us at x3535 as soon as possible to update the records in the Phone System.

 6-Voip_Phones.JPG FalseFalseFalseTrueTrueTrueFalseFalse  
20170823-5Best Practices

In order to streamline technical support services for the campus community, the Division of IS&T is pleased to announce that ResNet Central is now the primary support office for all student-related technology services. Located on the ground floor of Brandywine Hall, ResNet offers a convenient, central location serving on-campus residents, commuters, alumni and distance learners.

The IT Help Desk located on the ground floor of Anderson Hall will continue providing technical support services to all Faculty and Staff.

To learn more, please visit the new IS&T Website at http://www.wcupa.edu/IST or call 610-436-3350 (please listen carefully as options have changed).

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20170822-4Best Practices

The Information Services & Technology Division is pleased to unveil a fresh new look, and verification website for official IS&T campus notifications. The new format provides the campus community a method to validate the authenticity of IS&T campus notifications.

This notice, and all official notices from IS&T can be verified on the IS&T Email Notice website by matching the unique Email Notice Number that is associated with all IS&T notifications effective immediately. Messages claiming to come from an “IT Help or Service Desk, etc.” that do not contain an Email Notice Number and do not appear on the IS&T notifications website are likely false messages, and should be treated as SPAM/Junk email.

Standard IS&T notifications include, but are not limited to:
- Best Practices
- Phishing & Security Alerts
- Planned & Emergency Maintenance Windows
- System Outages

 4-IST-Email-Notice-Website.jpg TrueTrueTrueTrueTrueTrueTrueFalse  
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IS&T Division Official Notice

This email was sent to:

This notice is an official communication of the West Chester University Information Services & Technology Division, and can be independently verified by visiting the URL above.

A matching message should appear at the wcupa.edu URL above. Messages not verifiable in this way may be forged.

IS&T Division Official Notice

This notice does not exist.