IS&T Email Notice

Notices

Contact IS&T Email Notice  

IS&T Email Notice

Address:
University Ave
West Chester, PA 19382


Phone: 610-436-1000
Email: helpdesk@wcupa.edu

Notices

Email Notice NumberEmail TypeEmail Message
20200323-221Outage

The D2L Network Operations Center (NOC) advises that an infrastructure event may be impacting access and load times within D2L. We are fully engaged with D2L and PASSHE to resolve the issue. Thank you for your patience.

20200224-220Phishing/Email Scam Alert

A new phishing email is circulating with the subject PART TIME JOB POSITION- this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

20200122-216Phishing/Email Scam Alert

A new phishing email is circulating with the subject Dog sitter needed and other varying subjects - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. A copy of the fake message is included with this email. If you have any questions call the Help Desk at 610-436-3350.

20200122-215Phishing/Email Scam Alert

A new phishing email is circulating with the subject Nanny Needed - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. A copy of the fake message is included with this email. If you have any questions call the Help Desk at 610-436-3350.

20200117-214Planned Maintenance

The new email spam filtering system, Mimecast has been activated today to enhance protection against spam, malware and malicious content for students and employees.

Mimecast will provide a nightly notification email from West Chester University Spam & Virus Control which will summarize quarantined messages. You will notice that the quarantine inbox will look a bit different. Known spam messages and suspicious emails will be held in quarantine until you block, permit, or release the email.

To learn more, visit the Information Security Website https://www.wcupa.edu/infoServices/security/spam.aspx

20200113-213Phishing/Email Scam Alert

A new phishing email is circulating with the subject Email Security and Spam filter Disabled - this is a fake message. An image of the phishing message is included in this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already provided information using the link in the email, please reset your password immediately at https://password.wcupa.edu. If you have any questions, please call the Help Desk at 610-436-3350.

20200109-212Phishing/Email Scam Alert

New phishing emails are circulating with varying subjects such as Pet Sitting or Baby Sitting - this is a fake message. Simply delete the email(s). Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. An example of the phishing email is included in this email. If you have any questions, please contact the Help Desk at 610-436-3350.

20191222-211Planned Maintenance

The planned maintenance for myWCU is complete and the system is back online.

It is highly recommended to clear all cache and cookies from your internet browser, and then reboot your device before trying to login to myWCU. If you need assistance clearing cache and cookies, or if you are having trouble with myWCU, please contact the IT Help Desk HelpDesk@wcupa.edu

20191220-210Planned Maintenance

Reminder - myWCU service is tentatively scheduled to be down and unavailable tomorrow Saturday, December 21st from approximately 5:00AM EST through Sunday, December 22nd 7:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact EASupport@wcupa.edu if you have any questions. Thank you.

20191217-209Planned Maintenance

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, December 21st from approximately 5:00AM EST through Sunday December 22nd 7:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact EASupport@wcupa.edu if you have any questions. Thank you.

20191209-208Information Security Alert

Pennsylvania State Employees Credit Union (PSECU) is aware of a scam targeting financial consumers (including PSECU members) across the U.S. and Canada. Fraudsters pose as bank representatives in an attempt to deplete accounts and/or advance lines of credit. Please read below for information on how to safeguard yourself from this scam.

How does this scam usually work?
* A fraudster calls you and pretends to be a representative from your financial institution. They might sound like your financial institution. Don't trust caller ID. Calls, texts, and emails can be easily "spoofed" or faked.
* The fraudster then attempts to verify a transaction you did not make to gain your trust. They offer to order you a new card. * You are then asked to provide personal or sensitive information, such as your user ID, full or partial Social Security number, PIN, full or partial card number, or account number.
* Once a fraudster has this information, they will log into your account, transfer funds, and use counterfeit cards to withdraw funds at the ATM or make purchases.

PSECU will never contact you to ask for any of the following information:
* PSECU account number
* Account PIN
* User ID
* Mobile/online banking password
* Credit/debit card CVV number
* Credit/debit card PIN
* Social Security number (full or partial)

What should I do if I'm contacted?
If you receive a call, email, or other communication from someone claiming to represent a financial institution (including PSECU) asking for the information listed above, please do not engage. Instead, contact your financial institution using published phone numbers on their website to ensure the security of your account.

What can I do to protect myself?
* Always call your financial institution directly to verify account status or transactions. If you receive a call, text, or email from a party claiming to be your financial institution, do not provide any account information.
* Think before you act. Be wary of communications that play on fear (frozen bank account or fraudulent transactions), request urgent action (act immediately), request personal information (PIN, SSN, account numbers, etc.), or offer deals that sound too good to be true. If you're ever unsure, hang up and contact your financial institution.
* Never share any password, passcode, or PIN, even if they are temporary or one-time codes. Financial institutions do not need to ask for your password, and one-time passcodes should only be entered into a system when you are confirming it is your activity.
* Set up account alerts to notify you of activity on your account. PSECU offers free account alerts to notify you when a new mobile device is used to access your account, a purchase is made, or card limits are raised.

20191206-207Phishing/Email Scam Alert

A new spam/phishing email is circulating with the subject Recruiting Now- this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. Please contact the Help Desk at 610-436-3350 with any questions.

20191202-206Phishing/Email Scam Alert

A new phishing email is circulating with the subject Verify your email address today - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already clicked the link, please reset your WCU account password at https://password.wcupa.edu. If you have any questions, please call the Help Desk at 610-436-3350.

20191127-205Phishing/Email Scam Alert

A new phishing email is circulating with the subject Action Required. - this is a fake message. A screenshot of the phishing email is provided in this email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you followed the link in the email and provided your information, please reset your password at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350.

20191126-204Planned Maintenance

Reminder- The IS&T Networking Team is upgrading wireless network hardware and software tonight, Tuesday (11/26) from 5:00PM until 11:00PM EST. Please note that RamNet and RamNet-Guest will be briefly interrupted several times during this maintenance window but we do not anticipate any impact to wired network traffic or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

20191125-203Planned Maintenance

The IS&T Networking Team is upgrading wireless network hardware and software tomorrow, Tuesday (11/26) from 5:00PM until 11:00PM EST. Please note that RamNet and RamNet-Guest will be briefly interrupted several times during this maintenance window but we do not anticipate any impact to wired network traffic or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

20191122-202Planned Maintenance

Reminder: The IS&T Networking Team is upgrading network software on Sunday (11/24) from 8:00PM until 11:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

20191120-201Planned Maintenance

The IS&T Networking Team is upgrading network software on Sunday (11/24) from 8:00PM until 11:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

20191115-200Planned Maintenance

This is a reminder that myWCU service is scheduled to be down and unavailable tomorrow on Saturday, November 16 from approximately 2:00PM EST to 6:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email Academic & Enterprise Systems EASupport@wcupa.edu if you have any questions. Thank you.

20191113-199Planned Maintenance

Please be advised that myWCU service is scheduled to be down and unavailable on Saturday, November 16 from approximately 2:00PM EST to 6:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email Academic & Enterprise Systems EASupport@wcupa.edu if you have any questions. Thank you.

20191108-198Phishing/Email Scam Alert

A new phishing email is circulating with the subject Warning from Help Desk, Faculty/Staff/Student that appears to be from the Help Desk - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already provided your information, please reset your password immediately at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350.

20191107-196Phishing/Email Scam Alert

A new phishing email is circulating with the subject Caution on Mailbox Storage Usage - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you already clicked the link and provided your information, please reset your password immediately at https://password.wcupa.edu. If you have any questions, please call the Help Desk at 610-436-3350.

20191104-195Phishing/Email Scam Alert

A new phishing email is circulating with the subject Get Paid While Driving- this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

20191104-194Planned Maintenance

IS&T is in the final stages of migrating all existing email mailboxes to Exchange Online, part of the Office 365 cloud. This migration is referenced in Official Notice 20190514-146. All active student mailboxes and 90 percent of staff mailboxes have been successfully migrated so far. IS&T is now preparing to complete faculty mailboxes, and the remaining staff mailboxes by the end of December 2019.

Prior to being migrated, you will be notified when your account will be moved. Once the migration is complete, you will receive a follow up email. Mail will continue to be available during the transition. Beware of phishing scams!You will not need to do anything to activate, validate or expand your account. Visit https://www.wcupa.edu/mailmove for more information on the migration and what you can do to prepare.

Key Benefits: Increased email capacity. Users will enjoy the benefits of larger mailboxes (from 3 GB to 50 GB) and email message size (150 MB). Optimized Collaboration. Exchange Online provides advanced cloud-based collaboration tools and services so users can collaborate quickly and effectively on any device anywhere.

Information Sessions: To learn more about Exchange Online and the benefits of Office 365 and OneDrive, please attend one of the scheduled information sessions planned for November. Visit https://wcupa.edu/FAST for the complete list of Exchange Online and Office 365 Face to Face and Virtual sessions. Some Virtual sessions are available in the evening.

Thank you for your patience as we make this change to improve WCU email and calendar services! If you have any questions, concerns or need any support, please contact the IT Help Desk by calling 610-436-3350.

20191101-193Planned Maintenance

Please be advised that IS&T will be updating our on premise Sophos anti-virus server to Sophos Central beginning November 4th in an effort to enhance information security. This ensures that the most up-to-date anti-virus software is always running on university owned equipment. Once the update is complete you will notice a new Sophos logo.

On Windows operating systems the Sophos software will automatically update to Sophos Central.

On Apple operating systems, the update requires manual intervention. For instructions on how to process the update, please visit https://www.wcupa.edu/infoServices/sophosUpdate.aspx

If you have any questions or concerns, please contact the IS&T Help Desk at 610-436-3350.

20191101-192Phishing/Email Scam Alert

A new phishing email is circulating with varying subject lines such as ITS Help-Desk and Help-Desk asking users to log in and upgrade their account - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have clicked the link and provided information, please reset your password immediately at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350.

20191025-191Planned Maintenance

Please be advised that myWCU service is tentatively scheduled to be down and unavailable tomorrow, Saturday, October 26th from approximately 7:00AM EST to 11:00AM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact Academic & Enterprise Systems EASupport@wcupa.edu if you have any questions. Thank you.

20191024-190Planned Maintenance

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, October 26th from approximately 7:00AM EST to 11:00AM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email Academic & Enterprise Systems EASupport@wcupa.edu if you have any questions. Thank you.

20191011-189Phishing/Email Scam Alert

A new email scam is circulating with varying subject lines like Hello where the sender asks the recipient if they are on campus or available to help. If the recipient responds, the sender expresses a sense of urgency to get the recipient to react immediately. For example, a common request from the sender is to go out and purchase gift cards and provide the numbers on the back of the cards because the sender is too busy to go out or is in a meeting. If you receive an email like this, it is probably fake. An example of one of these emails is included as an attachment to this email.

The first suggestion is to verify the email address of the sender. Many times the display name on the email is the name of someone at WCU but if you hover the cursor over the display name or verify the email address of the sender on the email message, it is not a WCU email address, but an external email address from a provider such as Gmail, etc. The second suggestion is to contact the person by calling them directly or creating a new email to them at their actual WCU email address to ask them if they contacted you. Then you will know how to respond and you can simply delete the email if it is not authentic.

If you have any questions, please contact the Help Desk at 610-436-3350.

20191010-188Phishing/Email Scam Alert

A new phishing email is circulating with the subject Notice from Microsoft Outlook - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you clicked the link and provided information, please reset your password at https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350.

20191008-187Phishing/Email Scam Alert

A new phishing email is circulating with the subject please review - this is a fake message. Please do not click any links, open the attachment, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

20191001-186Phishing/Email Scam Alert

A new phishing email is circulating with the subject Notification - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already provided your account information using the link, you should reset your password at https://password.wcupa.edu. If you have any questions, please call the Help Desk at 610-436-3350.

20190927-185Information Security Alert

Attention students: In 2018, Chegg.com, a company that offers textbook rental and tutoring services suffered a data breach resulting in the loss of 40 million customer records which included full names, email addresses, usernames, and passwords. Now the results of Chegg's 2018 data breach have been publicly exposed online, which poses a substantial threat. 330 WCU Student Accounts have been identified as part of this breach. For students whose accounts have been identified as part of the breach, an additional email will be sent with reference to this Official Notice.

Below are some hints on proper password handling:


1. Do not reuse the same password on multiple sites. Especially don’t use the same password on social media that you use for sites used for banking, education or shopping.

2. Change your passwords when you even suspect your account may be hacked.

3. Select a passphrase instead of a password so that it is longer than 12 letters and numbers.

Please check out this WCU resource for guidance selecting good passwords. https://www.wcupa.edu/infoServices/security/passwordGuide.aspx

20190925-184Phishing/Email Scam Alert

Please be advised that campuses nationwide including WCU are experiencing high volumes of malware and ransomware emails that target unsuspecting individuals in an attempt to compromise their account. Remember that WCU never asks you to update, extend, enhance, upgrade, or provide your account information in an email message.


What happens if I click a link or open an attachment?

Subject lines and messages may vary, and the emails are masked to appear to be coming from peers and colleagues. The sender typically instructs recipients to click a link or open an attachment. Once these are clicked or opened, the malware or ransomware is secretly installed on your device.

What should I do if I see a questionable message?


If the email message, content, links, or attachment appear unusual or you are not sure what it contains, you should first delete the email without clicking any links or opening any attachments. If you have clicked a link or opened an attachment, reset your password and contact the IST Help Desk immediately at 610-436-3350. https://wcupa.edu/ITHelpdesk

To learn more about email scams and what to watch out for, check out the Stay Safe from Phishing and Scams video produced by Google. https://www.youtube.com/watch?v=R12_y2BhKbE

20190924-183Phishing/Email Scam Alert

A new phishing email is circulating with varying subject lines such as Statement, Invoice, Invoice and Statement, etc. - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you already clicked the link and provided your information, please reset your password as soon as possible at https://password.wcupa.edu or call the Help Desk for assistance at 610-436-3350.

20190923-182Planned Maintenance

As you may be aware IS&T is in the process of migrating all existing email mailboxes to Exchange Online, part of the Office 365 cloud.  This migration is referenced in Official Notice 20190514-146. All active student mailboxes were successfully migrated over the summer. IS&T is now preparing to migrate all staff mailboxes this fall.

Prior to being migrated, you will be notified when your account will be moved. Once the migration is complete, you will receive a follow up email. Mail will continue to be available during the transition. Beware of phishing scams! You will not need to do anything to activate, validate or expand your account. Visit https://www.wcupa.edu/mailmove for more information on the migration and what you can do to prepare.


Key Benefits: Increased email capacity. Users will enjoy the benefits of larger mailboxes from 3 GB to 50 GB) and email message size (150 MB). Optimized Collaboration. Exchange Online provides advanced cloud-based collaboration tools and services so users can collaborate quickly and effectively on any device anywhere.

Information Sessions: To learn more about Exchange Online and the benefits of Office 365 and OneDrive, please plan to attend one of the scheduled information sessions planned for September. Visit https://wcupa.edu/FAST for future Exchange Online and Office 365 sessions.

September 24, 9:00am, Anderson Hall 125

https://www.wcupa.edu/infoservices/training/forms/Login.aspx?eventID=375042953
September 26, 2:00pm, Anderson Hall 125

https://www.wcupa.edu/infoservices/training/forms/Login.aspx?eventID=375047840

Thank you for your patience as we make this change to improve WCU email and calendar services! If you have any questions, concerns or need any support, please contact the IT Helpdesk by calling 610-436-3350.

20190920-181Planned Maintenance

This is a reminder that myWCU service is scheduled to be down and unavailable tomorrow, September 21 from 7:00AM EST to 12:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions.

20190918-180Planned Maintenance

Please be advised that myWCU service is scheduled to be down and unavailable on Saturday, September 21 from 7:00AM EST to 12:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions.

20190913-179Phishing/Email Scam Alert

A new phishing email is circulating with the subject Re: ICT Technical Support. - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you already provided your information using the link in the phishing email, you should reset your password at https://password.wcupa.edu. If you have any questions please contact the Help Desk at 610-436-3350.

20190904-178Custom

This is a reminder that West Chester University is in the process of updating its WCU Alert system so that users will be able to seamlessly log into the system and manage their text message and email alerts using their regular WCU usernames and passwords. In preparation for this change, we are recommending that users log into the WCU Alert system with their WCU usernames and passwords at the following URL: https://wcupa.edu/wcualert/

Please know that any accounts that have not been updated by September 9, 2019 will be removed from the system and those users who wish to update their accounts will need to do so after September 10, 2019. If you have any questions, please contact the IT Help Desk at 610-436-3350.

20190828-177Phishing/Email Scam Alert

A new phishing email is circulating with variations of the subject line Attn:Wcupa Staff - this is a fake message (see attached photo). Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already clicked on the link and provided information, go to http://password.wcupa.edu and log in with your WCU information to change your password. If you have any questions, please contact the Help Desk at 610-436-3350.

20190826-176Planned Maintenance

The emergency maintenance has been completed, and myWCU is back online. Thank you for your patience and understanding.

Please contact the Help Desk at 610-436-3350 if you have questions or concerns.

20190826-175Planned Maintenance

Please be advised that IS&T will be performing emergency maintenance to myWCU this morning Monday, August 26, 2019 at 10:15am. The maintenance will require myWCU to be offline for approximately 15 minutes. During this time, users will not be able to login to myWCU.

Other university systems such as email, D2L and the University website will not be impacted. If you have any questions, please contact the Help Desk at 610.436.3350.

We are sorry for any inconvenience and thank you for your understanding

20190819-174Custom

(Resending due to a broken link/incorrect date)

West Chester University is in the process of updating its WCU Alert system so that users will be able to seamlessly log into the system and manage their text message and email alerts using their regular WCU usernames and passwords. In preparation for this change, we are recommending that users log into the WCU Alert system with their WCU usernames and passwords at the following URL: https://wcupa.edu/wcualert/

Please know that any accounts that have not been updated by September 9, 2019 will be removed from the system and those users who wish to update their accounts will need to do so after September 10, 2019. If you have any questions, please contact the IT Help Desk at 610-436-3350.

20190819-173Custom

West Chester University is in the process of updating its WCU Alert system so that users will be able to seamlessly log into the system and manage their text message and email alerts using their regular WCU usernames and passwords. In preparation for this change, we are recommending that users log into the WCU Alert system with their WCU usernames and passwords at the following URL: https://shibidp.wcupa.edu/idp/profile/SAML2/Redirect/SSO?execution=e1s1

Please know that any accounts that have not been updated by September 9, 2019 will be removed from the system and those users who wish to update their accounts will need to do so after September 10, 2010. If you have any questions, please contact the IT Help Desk at 610-436-3350.

20190805-172Custom

The final migration for the Admin and Finance SharePoint site was completed over the weekend. The new URL for the site is: https://wcupa.sharepoint.com/sites/AF/. If you are not already logged into Office 365, you will be prompted to log in to your Office 365 account. If you encounter any problems, please email webmaster@wcupa.edu. Note: This is a follow up message in reference to IS&T Email Notice: https://wcupa.edu/infoServices/notices/?n=20190802-171.

20190802-171Planned Maintenance

Please be advised that today, August 2nd, the web team will begin to move the Admin and Finance SharePoint site collection into the cloud as part of Office 365. In preparation for the migration, the site collection will be placed into read-only mode at 12 noon today. While you will still be able to view the site, you will not be able to edit documents or submit forms. This migration is expected to take the entire weekend. Please note, you can continue to use all other SharePoint sites which have been previously migrated into Office 365. On Monday August 5th, an email will be sent containing the URL for the newly migrated site. If you have any questions or concerns, please email webmaster@wcupa.edu.

20190801-170Planned Maintenance
LinkedIn Learning Upgrade Complete

On Wednesday, July 31, IS&T upgraded LyndaCampus to LinkedIn Learning. LinkedIn Learning, which acquired Lynda.com, has the same great content but provides an even more personalized experience. Now that the upgrade is complete, you will no longer be able to access LyndaCampus — instead you will be redirected to LinkedIn Learning. Don’t worry, all your learning activity and history from LyndaCampus was seamlessly transferred to LinkedIn Learning.


Activating your LinkedIn Learning account

Current LyndaCampus users received an email from LinkedIn Learning on July 31 with a link to activate their LinkedIn Learning accounts. If you are not a current LyndaCampus user or did not receive an email, simply visit https://wcupa.edu/LinkedInLearning to learn more and log in. Here are some tips to successfully activate your account and begin enjoying LinkedIn Learning:


1. For the very best user experience, log out of your LinkedIn account prior to activating your LinkedIn Learning account.

2. After clicking the link to activate your account, you will be directed to the WCU login page, where you can enter your credentials.

3. Upon activation, you will have the option to connect your LinkedIn profile or create a separate Learning account. If you choose to connect your LinkedIn profile, you’ll receive benefits such as personalized recommendations for your skills and position, as well as what’s trending on LinkedIn Learning based on LinkedIn data.

Visit the following page for more information and to activate/login to your account: https://wcupa.edu/LinkedInLearning

Please contact linkedinlearning@wcupa.edu if you have any questions.

20190731-169Planned Maintenance

Please be advised that on August 2nd (Friday), the web team will begin to move the Admin and Finance SharePoint site collection into the cloud as part of Office 365. In preparation for the migration, the site collection will be placed into read-only mode at 12 noon on 8/2. While you will still be able to view the site, you will not be able to edit documents or submit forms. This migration is expected to take the entire weekend. Please note, you can continue to use all other SharePoint sites which have been previously migrated into Office 365. On Monday August 5th, an email will be sent containing the URL for the newly migrated site. If you have any questions or concerns, please email webmaster@wcupa.edu.

20190729-168Planned Maintenance

We are excited to announce that we'll be upgrading LyndaCampus to LinkedIn Learning. LinkedIn Learning has the same great content as LyndaCampus, and will provide a more personalized experience with a new intuitive interface.

Your account will be upgraded on Wednesday July 31, 2019 at which time you will no longer be able to access LyndaCampus. Your learning activity and history will be seamlessly transferred to LinkedIn Learning. After the upgrade is completed, you'll receive an email to activate your LinkedIn Learning account beginning August 1, 2019. Please note, LyndaCampus will be unavailable on Wednesday, July 31, 2019 and LinkedIn Learning will be available on Thursday, August 1, 2019.

Visit the new landing page: https://wcupa.edu/LinkedInLearning
20190727-167Planned Maintenance

Reminder- The IS&T Networking Team is upgrading network software tomorrow (7/28) from 8:00AM until 2:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

20190726-166Planned Maintenance

Please be advised that on August 2nd (Friday), the web team will begin to move the Admin and Finance SharePoint site collection into the cloud as part of Office 365. In preparation for the migration, the site collection will be placed into read-only mode at 12 noon on 8/2. While you will still be able to view the site, you will not be able to edit documents or submit forms. This migration is expected to take the entire weekend. Please note, you can continue to use all other SharePoint sites which have been previously migrated into Office 365. On Monday August 5th, an email will be sent containing the URL for the newly migrated site. If you have any questions or concerns, please email webmaster@wcupa.edu.

20190724-165Planned Maintenance

The IS&T Networking Team is upgrading network software this Sunday (7/28) from 8:00AM until 2:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

20190711-164Phishing/Email Scam Alert

A new phishing email is circulating with the subject Dear wcupa.edu Account Holder- this is a fake message. Please do not click any links or respond to the email. When in doubt, you can hover over the link to see if you recognize it as a legitimate link. Never send passwords over email and do not reply to messages soliciting personal information. If you clicked the link and provided information, please reset your password using https://password.wcupa.edu. If you have any questions, please call the Help Desk at 610-436-3350.

20190710-163Custom

As a follow up to our IS&T Notification regarding the Zoom Video On Vulnerability on 7/9/2019 found at: https://wcupa.edu/infoServices/notices/?n=20190709-161, Zoom has released a patch that will do the following:

1. Remove the local web server entirely, once the Zoom client has been updated

2. Allow users to manually uninstall Zoom

This will be a prompted update for MAC only, not a forced update - meaning after a user leaves a meeting they will be prompted to update the client. The new client UI will also display that a new update is available. The MSI install for MACs will be updated as well.

Please contact the Help Desk at 610-436-3350 if you have any questions.

20190709-162Phishing/Email Scam Alert

A new phishing email is circulating with the subject Pending Message(s)- this is a fake message. Please do not click any links or respond to the email. When in doubt, you can hover over the link to see if you recognize it as a legitimate link. Never send passwords over email and do not reply to messages soliciting personal information. If you clicked the link and provided information, please reset your password using https://password.wcupa.edu. If you have any questions, please call the Help Desk at 610-436-3350.

20190709-161Custom

On Monday, July 8, 2019, Zoom released a response to a report in March 2019 where a security researcher notified Zoom of some concerns related to the Zoom meetings platform:

1. AUTO JOIN VIA ZOOM LOCAL WEB SERVER (MACS ONLY) Zoom installs a local web server on Mac devices running the Zoom client. This is a workaround to an architecture change introduced in Safari 12 that requires a user to accept launching Zoom before every meeting. The local web server automatically accepts the peripheral access on behalf of the user to avoid this extra click before joining a meeting. We feel that this is a legitimate solution to a poor user experience, enabling our users to have seamless, one-click-to-join meetings, which is our key product differentiator.

2. LOCAL DENIAL OF SERVICE VULNERABILITY (MACS ONLY) The security researcher identified a local denial of service vulnerability. A hacker could have potentially targeted a Mac user who already had the Zoom client installed with an endless loop of meeting join requests, thereby causing the targeted machine to lock up. We have no indication that this vulnerability was ever exploited and we released a fix for it in May 2019.

The following link details those concerns and Zoom's responses: https://wcupa.edu/infoServices/d2lServices/d2lFacultyStaffHelp/documents/ZoomResponseVideoOnVulnerability.pdf.

There are 2 steps that all users may want to consider: 1. Update to the latest version of Zoom (on all Operating Systems) when prompted by Zoom. 2. Use the settings options in Zoom to turn off your camera by default.

Please contact the Help Desk at 610-436-3350 if you have any questions.

20190705-160Phishing/Email Scam Alert

A new phishing email is circulating with the subject Personal/Logistics Assistant Needed Urgently- this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already clicked the link or provided information, please reset your password immediately using https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350.

20190703-159Phishing/Email Scam Alert

A new phishing email is circulating with the subject Alert - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already clicked the link or provided information, please reset your password immediately using https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350.

20190702-158Phishing/Email Scam Alert

A new phishing email is circulating with the subject Notification - this is a fake message so you should delete it. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have already clicked the link or provided information, please reset your password immediately using https://password.wcupa.edu. If you have any questions, please contact the Help Desk at 610-436-3350.

20190701-157Planned Maintenance

We're excited to announce that we'll be upgrading LyndaCampus to LinkedIn Learning! LinkedIn Learning has the same great content as LyndaCampus, and will provide a more personalized experience with a new intuitive interface.

Your account will be upgraded on Wednesday July 31, 2019 at which time you will no longer be able to access LyndaCampus. Your learning activity and history will be seamlessly transferred to LinkedIn Learning. After the upgrade is completed, you'll receive an email to activate your LinkedIn Learning account beginning August 1, 2019. Please note, LyndaCampus will be unavailable on Wednesday, July 31, 2019 and LinkedIn Learning will be available on Thursday, August 1, 2019.

Check out this website for a sneak peek and get to know LinkedIn Learning!


https://learning.linkedin.com/cx/upgrading-from-lynda-to-linkedin-learning/getting-started#sneakpeek
20190628-156Planned Maintenance

Please be advised that today at 3:00PM EST WCU IS&T Infrastructure services will be changing the user sign-in experience for Office 365. This does not require you to make any change, however, you will see a different page when logging into Office 365 using your WCUPA account. Immediately following the change, both the new and old interface may appear when logging in. However, after 4 hours, only the new interface should appear. Please be careful to only log in to official WCUPA sign-in pages. If you have any questions, please contact the Help Desk at helpdesk@wcupa.edu or 610-436-3350.

20190626-155Phishing/Email Scam Alert

A new phishing email is circulating with the subject "OneDrive Letter.docx" - this is a fake message that has been masked to appear to be coming from WCU employees. The sender requests that recipients "Kindly view attached files" with a link to open the documents.

DO NOT click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610-436-3350.

20190625-154Planned Maintenance

Please be advised that this Friday, June 28 at 3:00PM EST WCU IS&T Infrastructure services will be changing the user sign-in experience for Office 365. This does not require you to make any change, however, you will see a different page when logging into Office 365 using your WCUPA account. Immediately following the change, both the new and old interface may appear when logging in. However, after 4 hours, only the new interface should appear. Please be careful to only log in to official WCUPA sign-in pages.

20190620-153Phishing/Email Scam Alert

A new phishing email is circulating with the subject "Are you available?" - this is a fake message that has been masked to appear to be coming from WCU employees. The sender makes an urgent request for recipients to purchase gift cards on their behalf, then send the codes via email.

Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610-436-3350.

20190614-152Phishing/Email Scam Alert

A new phishing email is circulating with variations of the subject line Document for your review. or WCU document and includes an attachment labeled Malware Alert Text.txt - this is a fake message. Please do not click any links, open the attachment, or respond to the email. Please delete the email. Remember to never send passwords over email and do not reply to messages soliciting personal information.

20190610-151Planned Maintenance

The IS&T Networking Team is upgrading network software this Wednesday (6/12) from 7:00PM until 11:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

20190603-150Planned Maintenance

Please be advised that myWCU service is scheduled to be down and unavailable on Saturday, June 8th from approximately 7:00AM EST to 3:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions.

20190524-149Planned Maintenance

Please be advised that SharePoint 2013 is scheduled to be down and unavailable today (5/24/19) at 5:00PM through Sunday (5/26/19) at 10:00PM EST for routine maintenance. All other systems will be operational during this time (SharePoint Online, D2L, e-mail, Web, etc.). Please email webmaster@wcupa.edu if you have any questions. Thank you.

20190522-148Phishing/Email Scam Alert

A new phishing email is circulating with the subject West Chester University(JOB REFERRAL):Employment Opportunity! - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350. For your reference, an image of the phishing message is included here.

20190517-147Planned Maintenance

Please be advised that SharePoint 2013 is tentatively scheduled to be down and unavailable from 5/24 at 5PM through 5/26 at 10PM for routine maintenance. All other systems will be operational during this time (SharePoint Online, D2L, e-mail, Web, etc.). Please email webmaster@wcupa.edu if you have any questions. Thank you.

20190514-146Planned Maintenance

Please be advised that over the next several months, IS&T Infrastructure Services will be migrating university email from our on-premise Exchange email servers, to Office 365 Exchange Online Email Services. Starting the week of May 20th, IS&T Infrastructure Services will begin migrating all active student accounts and continue throughout the summer. Faculty and Staff mailbox migration will start in the fall.

Moving email to Microsoft's cloud offers a multitude of benefits including greater reliability and stability, increased mailbox sizes, and better integration with other Office 365 services and applications such as OneDrive, Sharepoint and Teams.

Mailboxes will be moved in batches. Prior to being migrated, you will be notified when your account will be moved. Once the migration is complete, you will receive a follow up email. Mail will continue to be available during the transition. Beware of phishing scams - You will not need to do anything to "activate", "validate" or "expand" your account. Visit www.wcupa.edu/mailmove for more information on the migration and what you can do to prepare.

Thank you for your patience as we make this change to improve WCU email and calendar services! If you have any questions, concerns or need any support, please contact the IT Helpdesk by calling 610-436-3350.

20190513-145Phishing/Email Scam Alert

A new phishing email is circulating with the subject "Here's the document that shared with you." This is a fake message that has been masked to appear to be coming from WCU employees. If information is provided to the sender via reply or online application, then there is a risk of identity theft and/or bank account compromises.

We ask that you please delete any such message. Please do not click any links or respond to the email. If you have any questions, please call the Help Desk at 610-436-3350. If you believe that you did respond to such a message or click on a link within the messages please contact Information Security via email at infosec@wcupa.edu.

20190513-144Phishing/Email Scam Alert

A new phishing email is circulating with the subject "RE:URGENT" These are fake messages that has been masked to appear to be coming from WCU employees. If information is provided to the sender via reply or online application, then there is a risk of identity theft and/or bank account compromises.

We ask that you please delete any such message. Please do not click any links or respond to the email. If you have any questions, please call the Help Desk at 610-436-3350. If you believe that you did respond to such a message or click on a link within the messages please contact Information Security via email at infosec@wcupa.edu.

20190512-143Planned Maintenance

The May 12th maintenance for D2L, transitioning to Amazon Web Services is now complete. D2L is back online and ready for use. If you experience any issues or have any questions please email IS&T D2L Services D2L@wcupa.edu.

Thank you for your patience and understanding.

20190510-142Planned Maintenance

The IS&T Networking Team is upgrading network hardware next Friday (5/17) from 6:00PM until 9:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

20190510-141Planned Maintenance

D2L will be unavailable Sunday, May 12 from 2am to 12pm EST

Please note that D2L will be unavailable to all end users on Sunday, May 12, 2019 from 2am to 12 noon EST. A maintenance page will appear during this time and no access to the site will be possible during the window. This time was scheduled to accommodate all PASSHE campuses and instances of D2L. Please schedule D2L activities accordingly.

Impact: D2L will be inaccessible to all end users during the scheduled downtime.
When: 05/12/2019 2AM - 12PM EST
Why: D2L is migrating all Brightspace clients to AWS.

Common Questions:
Will this affect course content?
No. This will not affect course content or other work done in courses.
Will this affect student work in courses?
No. This migration won't affect any student or end user data.

If you have any questions, please contact us at D2L@wcupa.edu

20190508-140Planned Maintenance

D2L will be unavailable Sunday, May 12 from 2am to 12pm EST

Please note that D2L will be unavailable to all end users on Sunday, May 12, 2019 from 2am to 12 noon EST. A maintenance page will appear during this time and no access to the site will be possible during the window. This time was scheduled to accommodate all PASSHE campuses and instances of D2L. Please schedule D2L activities accordingly.

Impact: D2L will be inaccessible to all end users during the scheduled downtime.
When: 05/12/2019 2AM - 12PM EST
Why: D2L is migrating all Brightspace clients to AWS.

Common Questions:
Will this affect course content?
No. This will not affect course content or other work done in courses.
Will this affect student work in courses?
No. This migration won't affect student, or any end user, data.

If you have any questions, please contact us at D2L@wcupa.edu

20190503-139Planned Maintenance

D2L Unavailable Sunday, May 12 from 2am to 12pm EST

Please note that D2L will be unavailable to all end users on Sunday, May 12, 2019 from 2am to 12 noon EST. A maintenance page will appear during this time and no access to the site will be possible during the window. This time was scheduled to accommodate all PASSHE campuses and instances of D2L. Please schedule D2L activities accordingly.

Impact: D2L will be inaccessible to all end users during the scheduled downtime.
When: 05/12/2019 2AM - 12PM EST
Why: D2L is migrating all Brightspace clients to AWS.

Common Questions:
Will this affect course content?
No. This will not affect course content or other work done in courses.
Will this affect student work in courses?
No. This migration won't affect student, or any end user, data.

If you have any questions, please contact us at D2L@wcupa.edu

20190427-138Planned Maintenance

The IS&T Networking Team is performing maintenance to upgrade the WCU wireless network software tomorrow, Sunday (4/28) from 10:00AM until 4:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

20190425-137Phishing/Email Scam Alert

A new phishing email is circulating with the subject Dear cupa.edu User. -this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610-436-3350.

20190425-136Planned Maintenance

The IS&T Networking Team is performing maintenance to upgrade the WCU wireless network software on Sunday (4/28) from 10:00AM until 4:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

20190411-135Outage

The issue impacting Windows computers losing connection to the campus network has been resolved. Please contact the Help Desk at 610-436-3350 if you have questions or concerns.

20190410-134Outage

Please be advised: IS&T is aware of an issue impacting Windows computers losing connection to the campus network. This issue may limit user connectivity to the internet, and in some cases prevent users from logging on. IS&T staff are working to resolve the issue. Please contact the Help Desk at 610-436-3350 if you have been impacted.

Another notification will be sent later today to provide an update. We are sorry for any inconvenience and thank you for your understanding.

20190403-133Phishing/Email Scam Alert

A new phishing email is circulating with the subject Important Document for your review. - this is a fake message. Please do not click any links or download the file. If you have already accessed and downloaded the file, you should reset your WCU password as soon as possible, delete the downloaded file, and perform a virus scan on your computer.

Keep in mind for future emails that you can hover over a link before you click on it so you can display the website you are accessing to verify it is a legitimate site or contact the user to verify they intended to send the email to you. If you have any questions, please contact the Help Desk at 610-436-3350.

20190329-132Phishing/Email Scam Alert

A new phishing email is circulating with the subject Last Warning !!! Account/Verification Update -this is a fake message. Please do not click any links or respond to the email. Please delete the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions please contact Help Desk at 610-436-3350.

20190327-131Custom

AT&T has confirmed that the widespread network issue with one way audio calls is resolved. This is in response to the IS&T notification that was sent on Monday, March 25 which can be found at https://wcupa.edu/infoServices/notices/?n=20190325-129.

20190325-129Custom

There is a widespread AT&T wireless network issue affecting many users on campus and surrounding area - the issue is one way audio calls. AT&T has been notified of the problem however there is no ETA on service restoration at this time.

20190322-128Phishing/Email Scam Alert

A new phishing email is circulating with varying subject lines such as Hello there or How are you but the message is the same (see example below attached to this email)- please note this is a fake message so you can delete the email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610.436.3350.

20190321-127Phishing/Email Scam Alert

A new phishing email is circulating with the subject Last Warning-this is a fake message. Please delete the email. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, contact the Help Desk at 610-436-3350.

20190321-126Phishing/Email Scam Alert

A new phishing email is circulating with the subject Wcupa Alter- this is a fake message. Please delete the email. Do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610-436-3350.

20190319-125Phishing/Email Scam Alert

A new spam/phishing email is circulating with the subject Urgent Part-Time Job Employment-this is a fake message. Please do not click any links or respond to the email. Please delete it. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions contact the Help Desk at 610-436-3350.

20190319-124Phishing/Email Scam Alert

A new spam/phishing email is circulating with the subject Re: Flexible Job Opportunities for You!- this is a fake message. Please do not click any links, or respond to the email. Please delete it. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions contact the Help Desk at 610-436-3350.

20190317-123Phishing/Email Scam Alert

A new phishing email is circulating with the subject Last Warning !!! Upgrade To Secure Your Account- this is a fake message. Please do not click any links or respond to the email. Please delete the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions please contact the Help Desk at 610-436-3350.

20190315-122Planned Maintenance

Reminder- Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, March 16th from approximately 7:00 AM EST to 3:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions.

20190314-121Outage

SharePoint Online is still experiencing some intermittent slowness and there are also problems regarding workflows not running. Microsoft is reporting that this is a global issue that they are currently addressing. This issue does not impact SharePoint 2013 users.

For Academic Affairs and IS&T users that complete forms in SharePoint Online, please hold off on submitting SharePoint Online forms until we have received confirmation that the issue is resolved. We are expecting to have an update from Microsoft within the next 24 hours. Once Microsoft resolves the problem, the web team will work with you to restart necessary workflows.

20190313-120OutagePlease be advised that SharePoint Online is experiencing intermittent connectivity issues. Some functionality may not work properly which will cause you to receive error messages. We are aware of this problem and have submitted a trouble ticket with Microsoft. We are sorry for any inconvenience and thank you for your understanding.
20190312-119Phishing/Email Scam Alert

(Resending due to formatting error in the original message.)

Please be advised that two phishing emails are circulating on campus, both of which carry risk for our community. The messages will vary in some of their details but have some common characteristics. One is titled "A Job Opportunity for You" and the other with the subject "Are you on campus?" These are fake messages that may be masked to appear to be coming from WCU employees or students. If information is provided to the sender via reply or online application, then there is a risk of identity theft and/or bank account compromises.

We ask that you please delete any such message. Please do not click any links or respond to the email. If you have any questions, please call the Help Desk at 610-436-3350. If you believe that you did respond to such a message or click on a link within the messages please contact Information Security via email at infosec@wcupa.edu

20190312-118Outage

There is a widespread Verizon wireless network issue affecting many East Coast users who are unable to send or receive text messages. Verizon has been notified of the problem, however there is no ETA on service restoration at this time. Please note, Apple iMessage texts should not be impacted by this outage. If you have any questions, please call the Help Desk at 610-436-3350.

20190312-116Planned Maintenance

Reminder - The IS&T Networking Team is performing maintenance to upgrade the WCU network software tonight, (3/12) from 8:00PM until 10:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

20190311-115Planned Maintenance

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, March 16th from approximately 7:00 AM EST to 3:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions.

20190308-114Planned Maintenance

The IS&T Networking Team is performing maintenance to upgrade the WCU network software on the following two days and times: Sunday (3/10) from 12:00PM EST until 4:00PM EST and Tuesday (3/12) from 8:00PM until 10:00PM EST. We do not anticipate any major impact to network traffic or any other systems such as WCU email, myWCU, D2L, etc. but a brief interruption is possible. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

20190226-113Outage

AT&T cellular service to the WCU Campus

Sent on behalf of Facilities, Design and Construction

Construction activities, of The Sciences & Engineering Center and The Commons, are well underway. As planned, the cellular service companies were to relocate their equipment and antennas from the decommissioned boiler plant and exhaust stack to the water tower. Over winter break Sprint, T-Mobile and Verizon completed the relocation of their equipment to the water tower, however AT&T chose to install temporary mobile antennas on North Campus while they completed an upgrade and installation of new transmission equipment and antennas, now located on the water tower. The result of this approach decreased AT&T's cellular signal strength in the West Chester area. This weakened signal strength is notable in some buildings around North Campus even to the point of no service in certain areas, particularly on the western and northern edges of the construction site. AT&T is aware of this situation and has committed to a marked improvement in their quality of service by the end of this week. The complete upgrade is expected to be in place by the end of May. Concerns and questions can be directed to the AT&T wireless representative or the undersigned.

Gary W. Bixby


Assistant Vice President Finance and Construction Compliance

West Chester University

201 Carter Drive, Suite 200

West Chester, PA 19383

610-436-2725

gbixby@wcupa.edu
20190225-112Custom

Please be advised that the search function on our WCU website experienced a brief outage earlier today. Services have now been restored and we are continuing to monitor the services. We are sorry for any inconvenience and thank you for your understanding. Please call the Help Desk at 610-436-3350 if you are still experiencing any issues.

20190216-111Outage

The Turnitin global service outage has been resolved. For more information visit the Turnitin system status page. https://turnitin.status.io/

Thank you for your patience.

20190215-110Outage

Please be advised that Turnitin Global is experiencing an unexpected service disruption. Faculty and students may be unable to access Turnitin services. Turnitin is aware of the problem and continues to investigate this issue as a priority. For further information and to monitor progress, please visit Turnitin's system status page https://turnitin.status.io/. There is no ETA on service restoration at this time.

We are sorry for any inconvenience, and thank you for your understanding.

20190204-109Custom

Please be aware that some users may not have received the important email Healthy U - Back Online with Sharecare because it was caught in WCU's spam filter quarantine. You can check your quarantine items by going to https://spamcontrol.wcupa.edu/. Log in using your WCU username and password. If the Healthy U email appears in the list, simply click Whitelist to allow all future Healthy U emails to arrive in your inbox. We apologize for any inconvenience. If you have any questions, please contact the Help Desk at 610-436-3350.

20190127-108Phishing/Email Scam Alert

A new phishing email is circulating with the subject Vacant Job Employment- this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

20181220-106Outage

Please be advised that the AT&T Wireless Network is currently down in the area of West Chester and surroundings areas. Crews from AT&T are currently working on this problem. There is no ETA on service restoration at this time.

We are sorry for any inconvenience, and thank you for your understanding.

20181220-105Planned Maintenance

Please be advised that IS&T Infrastructure Services will perform additional network storage maintenance on Friday, December 21 from 4:30PM to 11:30PM EST. Some departmental network file shares will not be available during this maintenance. All other systems will be operational during this maintenance.(D2L, email, SharePoint, Web, etc.) Please save and close any open documents before the scheduled maintenance window. All network files shares will be made available once the maintenance is completed. If you have any questions, please contact the Help Desk at 610-436-3350.

20181218-104Planned Maintenance

D2L and Turnitin have released a new version of the Turnitin integration (Version 2), which will be available for new assignments beginning the Winter 18/19 semester. Read below for some of the key features, changes, and learn how to setup Turnitin on your Assignments. Exciting new features and functionality include updates to the grading experience, streamlined D2L Assignment interface, improved feedback experience, and more.

Please note:


All assignments created after December 20, 2018 will default to Version 2.

Assignments created using the current version of Turnitin (Version 1) will continue to function as they have in the past and will still have access to past results until an end of life date is announced in 2019.
All past Assignments using Version 1 that are copied into a new course after December 20th, will be automatically converted to use Version 2.

For more information visit: https://www.wcupa.edu/infoServices/d2lServices/d2lFacultyStaffHelp/Turnitin.aspx

20181217-103Phishing/Email Scam Alert

A new phishing email is circulating with the subject Are you on campus? - this is a fake message that has been masked to appear to be coming from WCU employees.

Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610-436-3350.

20181217-102Planned Maintenance

Please be advised that IS&T Infrastructure Services will perform network storage maintenance on Tuesday, December 18 from 4:30PM to 11:30PM EST. Some departmental network file shares will not be available during this maintenance. All other systems will be operational during this maintenance.(D2L, email, SharePoint, Web, etc.) Please save and close any open documents before the scheduled maintenance window. All network files shares will be made available once the maintenance is completed. If you have any questions, please contact the Help Desk at 610-436-3350.

20181212-101Planned Maintenance

Please be advised that IS&T Infrastructure Services will perform network storage maintenance on Tuesday, December 18 from 4:30PM to 11:30PM EST. Some departmental network file shares will not be available during this maintenance. All other systems will be operational during this maintenance.(D2L, email, SharePoint, Web, etc.) Please save and close any open documents before the scheduled maintenance window. All network files shares will be made available once the maintenance is completed. If you have any questions, please contact the Help Desk at 610-436-3350.

20181210-100Phishing/Email Scam Alert

A new spam email is circulating with the subject DETAILS AND APPLICATION FORM asking users to click a link for a part time job. Do not click any links or respond to the email. Please delete the email. As a reminder, never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, contact the Help Desk at 610-436-3350.

20181129-099Phishing/Email Scam Alert

A new phishing email is circulating with the subject Shared File - this is a fake message. Please do not click the link or respond to the email.

20181128-098Phishing/Email Scam Alert

A new phishing email is circulating with the subject File Shared - this is a fake message. Please do not click the link or respond to the email.

20181117-097Custom

The maintenance for myWCU is completed. If you experience any issues or have any questions please email IS&T Enterprise Applications at EASupport@wcupa.edu.

20181116-096Planned Maintenance

Please be advised that myWCU service is tentatively scheduled to be down and unavailable tomorrow, Saturday, November 17th, from approximately 7:00 AM EST to 7:00 PM EST for routine maintenance. Please note, end time / duration has been extended to accommodate all required work. All other systems will be operational during this maintenance period (D2L, e-mail, Web, etc.). Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions.

20181115-095Planned Maintenance

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, November 17th from approximately 7:00 AM EST to 3:00 PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions.

20181109-094Custom

The server issue with CSC-Locker.wcupa.net is resolved and the site is operational again. Thank you for your patience. Please contact the Help Desk at 610-436-3350 with any questions.

20181109-093Planned Maintenance

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, November 17th from approximately 7:00 AM EST to 3:00 PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email IS&T Enterprise Applications EASupport@wcupa.edu if you have any questions.

20181109-092Outage

Please be advised that CSC-Locker.wcupa.net is currently unavailable. We are working to bring the server back online. We are sorry for any inconvenience and thank you for your understanding. Please call the Help Desk at 610-436-3350 if you have any questions.

20181106-091Phishing/Email Scam Alert

A new spam email is circulating with the subject Ausfeld Waldruff Land Surveyors LLP Action Required- this is a fake message. Please do not click any links, open the attachment, or respond to the email. If you have any questions, please contact the Help Desk at 610-436-3350.

20181030-090Outage

Please be advised that myWCU experienced brief outage earlier today and services have now been restored. We are continuing to monitor the services. We are sorry for any inconvenience and thank you for your understanding. Please call the Help Desk at 610-436-3350 if you are still experiencing any issues.

20181026-089Phishing/Email Scam Alert

A new spam email is circulating with the subject Vacant Job Employment- this is a spam message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

20181022-088Phishing/Email Scam Alert

A new phishing email is circulating with the subject WCU - KKoski, LLC: Action Required 10/22/2018 - this is a fake message. Please do not click any links, open the attachment, or respond to the email. If you have any questions, please call the Help Desk at 610.436.3350

20180921-087Outage

IS&T Enterprise Services has resolved the issue with OnBase, and the system is functioning normally.

Enterprise Services continues to monitor OnBase to ensure proper function for the campus community. Please contact the Help Desk at 610-436-3350.

We are sorry for any inconvenience, and thank you for your understanding.

20180921-086Outage

Please be advised that Onbase is currently unavailable. IS&T Enterprise Services is working closely with our vendor to troubleshoot and resolve the issue. We are sorry for any inconvenience, and thank you for your understanding.

20180915-085Custom

Enterprise Services completed the PeopleSoft updates as scheduled and MyWCU is accessible at this time. If you have any questions or concerns, please contact the Help Desk at 610-436-3350.

20180914-084Planned Maintenance

The IS&T Enterprise Services team will perform updates to PeopleSoft tomorrow, Saturday, September 15, 2018 from 6:00am until 2:00pm EST. MyWCU will be unavailable during this maintenance window. If you have any questions or concerns, please contact the Help Desk at 610-436-3350.

20180910-083Outage

Please be advised that users may experience intermittent login issues when trying to access LyndaCampus. The vendor has identified the cause and is currently working to resolve the issue.

20180909-082Custom

Please be aware that users are experiencing intermittent authentication issues when connecting to RAMNET wireless, and are occasionally being prompted multiple times for their WCU credentials. A ticket has been opened with our vendor, and they are currently investigating the issue. If you have any questions, please call the Help Desk at 610-436-3350.

20180907-081Planned Maintenance

Please be advised that SharePoint is scheduled to be down and unavailable starting Today, September 7th from approximately 4:30PM EST through Saturday, September 8th at 5:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email webmaster@wcupa.edu if you have any questions. Thank you.

20180905-080Planned Maintenance

Please be advised that SharePoint is tentatively scheduled to be down and unavailable from Friday, September 7th at 4:30PM EST through Saturday, September 8th at 5:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please email webmaster@wcupa.edu if you have any questions. Thank you.

20180830-079Phishing/Email Scam Alert

A new phishing email is circulating with the subject ITS - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

20180821-078Phishing/Email Scam Alert

A new phishing email is circulating where the subject line shows your name and the message asks you to upgrade your WCU Webmail- this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

20180810-077Planned Maintenance

Reminder: The IS&T Networking Team is performing maintenance to upgrade the WCU wireless network software tomorrow (8/11) from 7:00AM EST until 12:00PM EST. During this time, campus users may experience several brief interruptions to wireless network services. This will not impact wired network connections or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

20180808-076Planned Maintenance

The IS&T Networking Team is performing maintenance to upgrade the WCU wireless network software this Saturday (8/11) from 7:00AM EST until 12:00PM EST. During this time, campus users may experience several brief interruptions to wireless network services. This will not impact wired network connections or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610-436-3350.

20180717-075Planned Maintenance

The IS&T Systems Team will perform system upgrades on Wednesday, July 18 from 6:00PM to Thursday, July 19 at 12:00AM EST. The OnBase document management system will not be accessible during this maintenance window. If you have any questions or concerns, please contact the Help Desk at 610.436.3350.

20180713-074Outage

The issue with delayed, deferred, and rejected outgoing messages sent from WCU email accounts to Microsoft email accounts at hotmail.com, msn.com, and outlook.com is resolved. If a specific message cannot be located, please check the Junk email folder. If the message is not in the Junk email folder, we recommend sending the email again. If you have any questions or concerns, please contact the Help Desk at 610-436-3350.

20180713-073Planned Maintenance

This is a reminder notification that the IS&T Networking Team is performing maintenance to upgrade the WCU wireless network system tomorrow, Saturday (7/14) from 7:00AM EST until 10:00PM EST on Sunday (7/15). During this time, the wireless network upgrade will be conducted on campus on a building by building basis until the entire campus is upgraded. Users may experience a brief 10 to 15 minute wireless network access outage in each building as the upgrades are completed. This will not impact wired network connections or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610.436.3350.

20180712-072Outage

Please be advised that outgoing messages sent from WCU email accounts to email accounts ending in hotmail.com, msn.com, and outlook.com may be delayed, deferred, or rejected by Microsoft due to a large amount of spam recently detected from outgoing WCU accounts. We have opened a support ticket with Microsoft to resolve this issue as soon as possible. We appreciate your patience. If you have any questions, please contact the Help Desk at 610-436-3350.

20180709-071Planned Maintenance

The Systems Team will perform scheduled upgrades to the email system each evening this week, Monday, July 9 through Friday, July 13 from 4:00pm to 8:00pm EST. During the scheduled maintenance window, users may experience an intermittent disconnection from the email system that should only last for a few moments. Thank you for your patience and understanding as we perform these necessary upgrades. If you have any questions, please contact the Help Desk at 610-436-3350.

20180706-070Planned Maintenance

The IS&T Networking Team is performing maintenance to upgrade the WCU wireless network system Saturday (7/14) from 7:00AM EST until 10:00PM EST on Sunday (7/15). During this time, the wireless network upgrade will be conducted on campus on a building by building basis until the entire campus is upgraded. Users may experience a brief 10 to 15 minute wireless network access outage in each building as the upgrades are completed. This will not impact wired network connections or any other systems such as WCU email, myWCU, D2L, etc. Thank you for your patience and understanding. If you have any questions, please contact the Help Desk at 610.436.3350.

20180629-069Outage

Comcast, an Internet Service Provider, began experiencing a nationwide service interruption just after 12:00PM EST that may affect access from off campus for Comcast subscribers to WCU systems such as D2L, etc. Unfortunately, this interruption is beyond the control of WCU and we hope that Comcast can resolve the issue quickly. We apologize for any inconvenience this may cause. To check the status of the service interruption, please use the following URL from Comcast: https://istheservicedown.com/problems/comcast-xfinity/map. You may call the Help Desk at 610-436-3350 if you have any questions.

20180614-067Best Practices

Zoom to Replace Blackboard Collaborate, June 30th!

The PASSHE contract for Blackboard Collaborate ends Saturday, June 30th and will no longer be accessible for use. Starting Sunday, July 1st Zoom Video Communications will be the primary Web-Conferencing tool for faculty teaching online and blended courses. PASSHE has a 5-year agreement with Zoom. To create your WCU Zoom account, simply login to https://wcupa.zoom.us using your WCU login credentials.

Transitioning from Blackboard Collaborate: The Zoom platform was built with accessibility and mobility at the forefront. This means that it adapts to different screen sizes and looks great on laptops, tablets and smartphones. You'll find it much easier to access meetings, and collaborate with students.

If you are currently using Blackboard Collaborate, please contact your instructional designer or the D2L Office (D2L@wcupa.edu) for guidance transitioning to Zoom. NOTE: Archived Blackboard Collaborate recordings will not be accessible after June 30th.

Zoom has developed a series of getting started videos available at https://zoom.us. Formal training for faculty and staff will be held throughout the summer as part of the monthly FAST training calendar http://wcupa.edu/FAST and annual Learning Technology Boot Camp.

Stay tuned for future Zoom learning opportunities and best practices!

20180614-066Planned Maintenance

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, June 16th from approximately 7:00AM EST to 2:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact Pat Lenzi at 610-436-1048 or email plenzi@wcupa.edu if you have any questions. Thank you.

20180612-065Phishing/Email Scam Alert

A new phishing email is circulating with the subject Read: Important Message - this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. Contact the Help Desk at 610-436-3350 if you have already responded to the email or if you have any questions.

20180525-064Phishing/Email Scam Alert

A new phishing email is circulating with the subject FINALWARNING!! - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610-436-3350.

20180523-063Phishing/Email Scam Alert

A new phishing email is circulating with the subject Attention - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

20180521-062Planned Maintenance

Maintenance on the PASSHE Mediasite Server has been completed, and Mediasite content is now available. If you have any questions or concerns, please contact the Help Desk at 610-436-3350.

20180520-061Planned Maintenance

D2l Daylight Transition Completed:

Maintenance for the new D2L Daylight is now complete. The most notable change in D2L Daylight is the new My Courses widget. The new My Courses uses images to make identifying your courses easier. For navigation tips, please visit https://wcupa.edu/infoServices/d2lServices/d2lStudentHelp/accessingCourse.aspx

For more information about Daylight and additional resources, visit https://wcupa.edu/Daylight.

Thank you for your patience, and enjoy the new mobile friendly interface!

20180518-060Planned Maintenance

COUNTDOWN TO D2L DAYLIGHT, MAY 20th!

As a reminder, IS&T will be updating the D2L interface this Sunday, May 20, 2018.

During the transition, course material will still be accessible, but you may notice interface updates. While we do not anticipate a major interruption, please contact d2l@wcupa.edu to report any issues.

Why are we updating?

The new user interface was built with a responsive design. This means that it adapts to different screen sizes and looks great on laptops, tablets and smartphones. You'll find it much easier to stay connected and access the system from anywhere. The updated My Home layout will make it easier for you to go in and get right to the content that you are interested in. All of your courses will adopt this new look and feel, providing you with a consistent experience when accessing different courses.

We are sorry for the inconvenience and thank you for your understanding. For more information, please visit https://wcupa.edu/daylight

20180515-059Phishing/Email Scam Alert

A new phishing email is circulating with the subject Notification ID:0.703319899 (see attached image)- this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk.

20180514-058Planned MaintenanceCOUNTDOWN TO D2L DAYLIGHT, MAY 20th!

Have you heard? Our Learning Management System is getting a facelift! Starting Sunday May 20, 2018 you'll notice a new look and feel for D2L, called D2L Daylight. Below outlines what you can expect.

Although your common workflows aren't changing, you'll notice some positive changes when you first dive in. New fonts, icons and an updated layout will make it easier for you to go in and get right to the content that you are interested in. All of your courses will adopt this new look and feel, providing you with a consistent experience when accessing different courses.

The new user interface was built with a responsive design. This means that it adapts to different screen sizes and looks great on laptops, tablets and smartphones. You'll find it much easier to stay connected and access the system from anywhere.

What to expect on May 20

During the transition on Sunday May 20, course material will still be accessible, but you may notice interface updates. While we do not anticipate a major interruption, please contact d2l@wcupa.edu to report any issues. Learn more at wcupa.edu/daylight

20180511-057Phishing/Email Scam Alert

A new phishing email is circulating with the subject WCUPA IT HelpDesk- this is a fake message. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please call the Help Desk at 610-436-3350.

20180507-056Planned Maintenance

Please be advised that PASSHE will be performing hardware maintenance on the Mediasite Server starting 8:00AM EST Monday, 5/14/2018 through 5:00PM EST Monday, 5/21/2018. Please note that Mediasite content will be unavailable during this maintenance.

IS&T will send an update once the maintenance is complete and the service is ready to use. We are sorry for the inconvenience and thank you for your understanding.

Contact the Help Desk with any questions or concerns at 610-436-3350.

20180504-055Planned Maintenance

As a reminder, IS&T will be upgrading Hyland's OnBase application today from 5:00PM to 8:00PM EST. During this time, users will not be able to access the system. If you have any questions, please contact the Help Desk at 610.436.3350 or email ONBASESUPPORT@wcupa.edu. Thank you.

20180430-054Planned Maintenance

Please be advised that IS&T will be upgrading Hyland's OnBase application on Friday, May 4 from 5:00PM to 8:00PM EST. During this time, users will not be able to access the system. If you have any questions, please contact the Help Desk at 610.436.3350 or email ONBASESUPPORT@wcupa.edu. Thank you.

20180417-052Best Practices

On Sunday, May 20 2018, the D2L Learning Management System will transition to a new look and feel called, D2L Daylight. Most of the D2L tools you currently use will remain and continue to work the way they do now. The visual improvements include a mobile friendly interface and a cleaner layout with course images.

Please visit wcupa.edu/daylight for more information.

20180409-051Best Practices

Microsoft Office 365 and OneDrive now available to WCU Students, Faculty and Staff

West Chester University is now offering Microsoft Office 365, a toolset that includes the Office productivity apps such as Word, Excel and PowerPoint, as well as others to all active WCU Students, Faculty and Staff. Office 365 also includes OneDrive, a cloud storage solution with 1TB of space where you can store and sync files. OneDrive makes it easier for you to access and share individual files from any device.

To get started, go to https://office.com and sign in using your WCU username and password. Once you are signed in, choose from a variety of Microsoft Apps, install Office apps onto your personally owned device, or access and share files synced to OneDrive. For more information, please visit wcupa.edu/Office365 or contact HelpDesk@wcupa.edu

Benefits to the campus community. Microsoft Office 365 is FREE for all active faculty, staff and students. Install Microsoft Office applications on up to 5 computers and 5 mobile devices. Sync files and folders to access your information from anywhere on any device. Co-author and share individual documents with colleagues or peers. Ability to upload content to D2L, and submit assignments from your device.

Interested in learning more? Join us for an upcoming information session in Sykes room 115 to learn more about Microsoft Office 365 and OneDrive!

Thursday, April 12th from 11:30am to 12:30pm
Wednesday, April 18th from 2:00pm to 3:00pm
20180324-050Phishing/Email Scam Alert

A new phishing email is circulating with the subject Important Notice Update Your Account- this is a fake message. (see attached image for more information) Please do not click any links, or respond to the email. Please delete the email if you received it. As a reminder, never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

20180321-049Phishing/Email Scam Alert

A new phishing email is circulating with the subject IT Advisory: Access Change- this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. Please delete the email if you receive it. If you have any questions, please call the Help Desk at 610-436-3350

20180315-048Planned Maintenance

Please be advised that IS&T will be performing emergency maintenance to WCU server network configurations beginning tonight, Thursday, March 15, 2018 at 8:00PM EST until Friday, March 16, 2018 at 4:00AM EST. During this time, users may experience brief interruptions of service when accessing systems such as email, MyWCU, and the University website. If you have any questions, please contact the Help Desk at 610.436.3350.

20180310-047Phishing/Email Scam Alert

A new phishing email is circulating with the subject WCU- IT Support Center - this is a fake message. (See attached image) Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions contact the Help Desk at 610-436-3350.

20180307-046Planned Maintenance

Please be advised that IS&T will be installing a new digital certificate for wireless network authentication (RamNet 802.1x authentication) on Monday, March 12 from 7:00AM to 7:30AM EST. This will affect users connecting to the wireless network on campus. Upon completion, iOS users connecting to RamNet will need to accept the new certificate by selecting "Trust" when the certificate verification box appears. This is shown in the attached image. Please call the Help Desk at 610-436-3350 if you have any questions. Thank you.

20180228-045Planned Maintenance

Please be advised that the AVST Voicemail service will be unavailable on Saturday, March 3 from approximately 9:00AM to 10:00AM EST for system maintenance patches. During this time users attempting to retrieve voicemail messages will be greeted with the "system is undergoing maintenance" message. All new inbound voicemail messages will be queued and delivered once the maintenance window is completed. If you have any questions or experience any issues after the maintenance is completed, please contact the Help Desk at 610-436-3350. Thank you.

20180227-44Planned Maintenance

Please be advised that SharePoint is tentatively scheduled to be down and unavailable from Friday, March 2nd at 8:00PM EST through Saturday, March 3rd at 5:00PM EST for routine maintenance. Please email webmaster@wcupa.edu if you have any questions. Thank you.

20180227-43Planned Maintenance

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, March 3rd from approximately 7:00AM EST to 2:00PM EST for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact Pat Lenzi at 610-436-1048 or email plenzi@wcupa.edu if you have any questions. Thank you.

20180223-42Outage

Infrastructure Services has confirmed a network disruption between 10:10AM EST to 11:00AM EST related to a firewall security infrastructure configuration. Network access has been restored, and we are working with our vendor to determine the cause the root cause.

It is recommended that you close and restart your Outlook email client to reestablish the connection. If you are continuing to experience any delay in the delivery of email messages, please contact the Help Desk at 610-436-3350.

We are sorry for the inconvenience and thank you for your understanding.

20180221-41Planned Maintenance

Please be advised that IS&T will perform network maintenance on Saturday, February 24th from 8:00AM to 10:00AM EST. The required maintenance will cause brief interruptions to WCU application services such as MyWCU, Email, RamCloud, etc. that may last up to five minutes. This will not affect the Internet, wireless access, or D2L access.

It is recommended that you close your Outlook email client prior to the maintenance window. The network interruption may also cause some Smartphones to stop syncing email. Powering the device off and back on again should restore the connection to the email server once the maintenance has completed.

Please contact the Help Desk with any questions or concerns at 610-436-3350. We are sorry for the inconvenience and thank you for your understanding.

20180208-39Planned Maintenance

Please be advised that IT Infrastructure Services will be performing maintenance on both the wireless and server networks on Saturday, February 10th from 8:00AM until 12:00PM. The required maintenance will cause brief interruptions to Wireless network connectivity and the WCU application services MyWCU, e-mail and the website. While we do not anticipate the services will be down for the entire maintenance window, we are reserving the time for testing and also the roll back of changes in the event of any unforeseen issues. We are sorry for the inconvenience and thank you for your understanding.

20180130-38Outage

This is a reminder that some University-issued Windows computers used by faculty and staff are unable to access the internet, due to a product update released by MalwareBytes on Saturday, January 27th. The best course of action at this time is to UNINSTALL the product. We kindly ask for your assistance in identifying affected computers in your area, and following these 3 steps to uninstall MalwareBytes.

On Windows computers

1. Choose the State menu, type in Programs and Features, Click on Programs and Features.

2. Scroll through the alphabetical list and click on MalwareBytes Managed Client to highlight it.

3. Click the Uninstall button near the top.

If you need help uninstalling, or if the problem persists after uninstalling, please contact the Help Desk by calling 610-436-3350.

20180129-37Outage

Update: Please be advised that a product update released on Saturday, January 27th by MalWareBytes, is still preventing some university-issued computers from accessing the internet. At this time, it is recommended to UNINSTALL MalwareBytes.

Please follow these steps to uninstall MalwareBytes:


1. Choose the Start menu, Type in Programs and Features, Click on Programs and Features.

2. Scroll through the alphabetical list and click on Malwarebytes Managed Client to highlight it.

3. Click the Uninstall button near the top.

4. This box will appear and indicate the uninstall. Once complete, you should regain access to the Internet.

If the problem persists, please contact the Help Desk at 610-436-3350.

20180127-36Outage

Update: MalwareBytes created an updated package, version 1.0.3803 designed to resolve the issue which prevented users from accessing the internet. Please follow these steps to apply the fix to your device.

How to resolve and verify you have the fixed update package


1. Update package version 1.0.3803 or higher contains the fix.

2. To resolve, simply reboot your machine. In some cases, a second or even third reboot may be needed.

3. To verify you have this update, go to Settings, About, Update package version: 1.0.3803.

If the problem persists, please contact the Help Desk at 610-436-3350. Hours for Saturday, January 27th have been extended to 8:00pm.

20180127-35Outage

Please be advised that a product update was released by MalWareBytes which was installed earlier today to all clients globally, and is preventing some computers from accessing the internet. Below is the most recent statement from MalwareBytes:

All,

We're aware of an issue with a protection update that shipped an hour ago that is causing all web traffic to be blocked and RAM usage to climb. We are triaging this right now with all hands on deck. I will have an update shortly with root cause and will share with all of you as I get information.

I completely appreciate the pain this is causing our users and we are working hard to resolve this.

We will provide an update by 5:00pm, unless additional information as it becomes available sooner. We are sorry for any inconvenience, and thank you for your understanding.

20180111-34Phishing/Email Scam Alert

A new phishing email is circulating with the subject: Your webmail account will be blocked! Limit almost exceeded. This message is fake. Please do not click any links or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you need assistance, please call 610-436-3350.

20171214-33Phishing/Email Scam Alert

Please be aware of a new phishing email that is circulating with the subject Staffs Final Warning-0.168251857 - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. If you have any questions, please contact the Help Desk at 610-436-3350.

20171127-32Planned Maintenance

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, 12/2 from approximately 7:00am to 3:00pm for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.). Please contact Kathy Bolton at 610-436-1047 or email kbolton@wcupa.edu if you have any questions.

We are sorry for any potential inconvenience and thank you for your understanding.

20171127-31Planned Maintenance

Planned Maintenance Completed:

The maintenance on the WCU Microsoft Office 365 portal is now complete. To access O365, visit microsoftonline.com and then enter your WCU login credentials. Individuals who were previously using the local OneDrive Client will need to resync their device to the OneDrive Cloud. Instructions to sync your local OneDrive Client using an Apple or Windows device are provided below.


Windows: https://www.wcupa.edu/infoServices/documents/OneDrive_Config_Windows.pdf

Apple: https://www.wcupa.edu/infoServices/documents/OneDrive_Config_Apple.pdf

If you have any questions or need assistance, please contact the Help Desk at 610-436-3350.

Thank you for your patience during this extended maintenance window.

20171122-30Planned Maintenance

Planned Maintenance Window Exceeded:

Please be advised that the maintenance on the WCU Microsoft Office 365 portal is taking longer than anticipated. Our teams have engaged Microsoft Premier Support to restore O365 services as soon as possible.

We will provide a notification as soon as the maintenance has completed.

Reminder: This maintenance ONLY impacts users who are currently using the WCU Microsoft Office 365 portal & OneDrive storage.

We apologize for any inconvenience.

20171120-29Planned Maintenance

Please be advised that SharePoint is tentatively scheduled to be down and unavailable on Friday 11/24 for the entire day for routine maintenance. All other systems will be operational during this time (D2L, e-mail, Web, etc.).

If you have any questions or need assistance, contact the Help Desk at 610-436-3350.

We apologize for any potential inconvenience and thank you for your patience and cooperation during this maintenance window.

20171120-28Best Practices

Cyber Monday is rapidly approaching. This one day is anticipated to be the biggest day of the year for online purchases. Below you will see a link for some helpful tips for shopping more safely online during this holiday season.
https://staysafeonline.org/wp-content/uploads/2017/11/NCSA_Holiday_Shopping_2017.pdf (PDF File)

20171119-27Planned Maintenance

Planned Maintenance Window Exceeded:

Please be advised that the maintenance on the WCU Microsoft Office 365 portal is taking longer than anticipated. We will provide a notification as soon as the maintenance has completed.

NOTE: This maintenance ONLY impacts users who are currently using the WCU Microsoft Office 365 portal & OneDrive storage. There will be no impact to WCU Email or SharePoint.

We apologize for any inconvenience.

20171117-26Planned Maintenance

This is a reminder that IS&T Infrastructure Services will be performing maintenance on the WCU Microsoft Office 365 portal making it unavailable starting 5:00pm tonight Friday, 11/17/2017 through Sunday, 11/19/2017. IS&T will send an update once the maintenance is complete and the service is ready to use.

NOTE: This maintenance ONLY impacts users who are currently using the WCU Microsoft Office 365 portal & OneDrive storage. There will be no impact to WCU Email or SharePoint.

To access OneDrive files during the maintenance they must be synced locally to your device no later than 5:00pm on Friday, 11/17/2017. To find out if your OneDrive is synched, you can click on the OneDrive icon (Blue Cloud) on your task bar. You should see All files are in sync or OneDrive is up to date.

If you have any questions or need assistance, contact the Help Desk at 610-436-3350.

We apologize for any potential inconvenience and thank you for your patience and cooperation during this maintenance window.

20171114-25Custom

D2L Daylight is Coming!

In May 2018, the D2L Learning Management System will transition to a new look and feel called, D2L Daylight. Most of the D2L tools you currently use will remain and continue to work the way they do now. The changes include a mobile friendly interface and a cleaner layout with course images. Faculty and staff interested in trying the D2L Daylight interface can gain sneak peek access by attending a training event.

Please visit wcupa.edu/daylight for more information and to register for upcoming training opportunities. Custom training for departments or programs can be requested by emailing d2l@wcupa.edu or distanceed@wcupa.edu.

20171113-23Planned Maintenance

Please be advised that IS&T Infrastructure Services will be performing maintenance on the WCU Microsoft Office 365 portal making it unavailable starting 5:00pm Friday, 11/17/2017 through Sunday, 11/19/2017. IS&T will send an update once the maintenance is complete and the service is ready to use.

NOTE: This maintenance ONLY impacts users who are currently using the WCU Microsoft Office 365 portal & OneDrive storage. There will be no impact to WCU Email or SharePoint.

To access OneDrive files during the maintenance they must be synced locally to your device no later than 5:00pm on Friday, 11/17/2017. To find out if your OneDrive is synched, you can click on the OneDrive icon (Blue Cloud) on your task bar. You should see All files are in sync or OneDrive is up to date. If you need assistance, contact the Help Desk at 610-436-3350.

We apologize for any potential inconvenience and thank you for your patience and cooperation during this maintenance window.

20171108-22Outage

IS&T Enterprise Services has resolved the issue with MyWCU, and the system is functioning normally.

Enterprise Services continues to monitor performance of MyWCU to ensure proper function for the campus community. If you experience slowness or performance issues, please contact the Help Desk at 610-436-3350.

We are sorry for any inconvenience, and thank you for your understanding.

20171108-21Outage

We are currently experiencing performance issues with MyWCU and we are working to resolve the issue as soon as possible. We are sorry for any inconvenience, and thank you for your understanding.

20171105-20Phishing/Email Scam Alert

A new phishing email is circulating with the subject "Re: WCUPA Update Final Notification!" - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

20171027-18Outage

Please be advised that last evening we discovered a delay in the delivery of inbound email messages sent to West Chester University email addresses which began around 2:00pm. The issue was resolved at 1:20am this morning. If you are continuing to experience any delay in the delivery of email messages, please contact the Help Desk at 610-436-3350.

20171023-17Phishing/Email Scam Alert

Be advised of a new phishing email that is circulating with the subject Scheduled Network Maintenance - this is a fake message. Please do not click any links or respond to the email. Please delete the email. Never send passwords over email and do not reply to messages soliciting personal information.

20171020-16Phishing/Email Scam Alert

A new phishing email is circulating with the subject WCU Mailbox Usage that appears to be sent from helpdesk@wcupa.edu. This is a fake message. Please do not respond to the email. Never send passwords over email and do not reply to messages soliciting personal information. Please delete the email. Thank you.

20171020-15Planned Maintenance

This is a reminder that IS&T Infrastructure Services will be performing network maintenance on Saturday, October 21st from 8:00am until 10:00am This maintenance will cause several brief interruptions to the RamCloud environment. We apologize for any inconvenience, and thank you for your understanding.

20171016-14Planned Maintenance

Please be advised that IS&T Infrastructure Services will be performing network maintenance on Saturday, October 21st from 8:00am until 10:00am. This maintenance will cause several brief interruptions to the RamCloud environment.

We apologize for any inconvenience, and thank you for your understanding.

20171011-13Outage

Early this morning, our wireless authentication services failed which prevented users from connecting to RamNet. In most cases, those already connected would not have been affected. The failure has been identified as a problem in a software update to our wireless network system. The issue was resolved by 7:55AM and no more issues are expected. If you experience any problems connecting to RamNet, please contact the Help Desk at 610-436-3350. We are sorry for any inconvenience, and thank you for your understanding.

20171004-12Planned Maintenance

Please be advised that IS&T Infrastructure Services will be moving faculty email accounts to new University mail servers starting Monday, October 9th to Thursday, October 12th.

All mailbox moves will start in the evening at 8:00pm and be completed by 6:00am the following morning. NO ACTION IS REQUIRED, and minimal disruption is expected. Please use the link below to review new features and information related to this mailbox move. If you have any questions, call the IT Help Desk at 610-436-3350, or email HelpDesk@wcupa.edu.

We are sorry for any potential inconvenience and thank you for your understanding.

https://www.wcupa.edu/infoServices/documents/istWebmailInterfaceOverview.pdf
20171002-11Phishing/Email Scam Alert

A new phishing email is circulating with the subject Re: Staff WCU Update. This is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

20170918-9Planned Maintenance

Please be advised that IST Infrastructure Services will be moving staff email accounts to new University mail servers starting Monday, September 18th to Friday, September 29th.

All mailbox moves will start in the evening at 10:00pm and be completed by 6:00am the following morning. Minimal disruption is expected. Please use the link below to review new features and information related to this mailbox move. If you have any questios, call the IT Help Desk at 610-436-3350, or email HelpDesk@wcupa.edu.

We are sorry for any potential inconvenience and thank you for your understanding.

https://www.wcupa.edu/infoServices/documents/istWebmailInterfaceOverview.pdf

20170913-8Planned Maintenance

FYI – Please distribute as widely as possible – this note has not been sent to all users.

Please be advised that myWCU service is tentatively scheduled to be down and unavailable on Saturday, September 16th from approximately 7:00am to 3:00pm for routine maintenance. All other systems will be operational during this maintenance (D2L, e-mail, Web, etc.).

Please contact Kathy Bolton at 610-436-1047 or email kbolton@wcupa.edu if you have any questions. Thank you.

20170831-7Phishing/Email Scam Alert

A new phishing email is circulating with the subject (Receipt from AppIe lD) - this is a fake message. Please do not click any links, or respond to the email. Never send passwords over email and do not reply to messages soliciting personal information.

20170824-6Custom

REMINDER - PLEASE DO NOT MOVE VoIP TELEPHONES WITHOUT CONTACTING NETWORKING and TELECOMMUNICATIONS!

The location of each VoIP telephone on campus is programmed into the Telephone System and is accessed by Public Safety whenever an emergency 911 call is made. Please do not move any telephone to another office by yourself – this needs to be done by Networking and Telecommunications to maintain the integrity of the location information for emergency services. Thank you for your cooperation.

If you have already moved your phone (similar to the phones pictured below) to a new office please contact us at x3535 as soon as possible to update the records in the Phone System.

20170823-5Best Practices

In order to streamline technical support services for the campus community, the Division of IS&T is pleased to announce that ResNet Central is now the primary support office for all student-related technology services. Located on the ground floor of Brandywine Hall, ResNet offers a convenient, central location serving on-campus residents, commuters, alumni and distance learners.

The IT Help Desk located on the ground floor of Anderson Hall will continue providing technical support services to all Faculty and Staff.

To learn more, please visit the new IS&T Website at http://www.wcupa.edu/IST or call 610-436-3350 (please listen carefully as options have changed).

20170822-4Best Practices

The Information Services & Technology Division is pleased to unveil a fresh new look, and verification website for official IS&T campus notifications. The new format provides the campus community a method to validate the authenticity of IS&T campus notifications.

This notice, and all official notices from IS&T can be verified on the IS&T Email Notice website by matching the unique Email Notice Number that is associated with all IS&T notifications effective immediately. Messages claiming to come from an “IT Help or Service Desk, etc.” that do not contain an Email Notice Number and do not appear on the IS&T notifications website are likely false messages, and should be treated as SPAM/Junk email.

Standard IS&T notifications include, but are not limited to:
- Best Practices
- Phishing & Security Alerts
- Planned & Emergency Maintenance Windows
- System Outages

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