If you need to report an issue (create an incident for something that is broken) click
on “Report an issue”
Next, click on “Something is Broken”.
A form will appear that you will need to complete.
Since you are already logged in, your name will appear as the “Caller” automatically.
Enter a phone number (the best one to reach you)
Enter a Short description. Think of this as the same as the subject of an email –
something that is short and describes the issue in a few words.
Enter the full description of the issue. Think of this as the same as the body of
an email – something that is very descriptive in multiple sentences that includes
as many details as possible for the issue.
Once you are finished entering the information, click the Submit button to submit
Example of Submitted Incident
Here is an example of an Incident once it is submitted.
Add attachements to your Incident
If you need to add attachments to your Incident, click the paper clip icon on the
top right navigation bar.
2. The Attachments window will appear. Click “Choose file” to navigate to your computer
to select a file
3. Navigate to the location of your file and click “Open” or simply double click on
your file to begin the upload process.
4. The file will appear listed. If you need to add another file, simply repeat the
process. When you have finished adding files, click the “X” on the right of the window
and the attachment will be added to the Incident
The file will appear near the top of the incident as “Manage Attachments”:
Note: If you choose a file that has no content, a message will appear stating “Attachment
is empty”. You will need to repeat the process to choose the correct file
Removing a File
If you need to remove the file:
Check the box to the left of the file name you would like to remove.
Click the “Remove” button on the bottom right of the window.