West Chester University is committed to diversity and providing a barrier-free information technology environment to all students, faculty, and staff. Information Services & Technology has collaborated with campus constituents to develop plans to comply with ADA standards as they apply to information technology. https://www.wcupa.edu/infoServices/accessibility.aspx

Videos should be produced and delivered in ways that ensure that all members of the audience can access their content.


Captions are text versions of the audio content, synchronized with the video.


When you upload media to Kaltura (within D2L), Kaltura will automatically machine caption your video or audio recording. However, these automatic captions are not always correct, so we recommend that you double-check your captions. https://learning.mediaspace.kaltura.com/media/How+to+edit+captions/1_wgk4idbt/115993681

The Transcript widget in Kaltura shows the captions during playback. In the transcription playback mode, you can fast-forward or fast-rewind to search for a particular point in the video. For more information about the Transcript widget, (after you have uploaded your media to Kaltura), submit a request to www.wcupa.edu/servicenow


If a Zoom meeting or webinar is recorded and saved to the cloud, Zoom can generate captions for the archived video using automatic speech recognition (ASR). These typically require editing before they’re suitable for publication https://support.zoom.us/hc/en-us/articles/115004794983-Automatically-Transcribe-Cloud-Recordings-

Adobe Creative Cloud

Adobe Creative Cloud is a collection of 20+ desktop and mobile apps and services for photography, 3D design, video production, web design and UX/ UI design. This tool suite will be available this fall for students enrolled in programs within College of Arts and Humanities and Wells School of Music.

Please follow the instructions below to enable access to Creative Cloud Desktop Apps on your personal device.

  1. Visit Creative Cloud and use your WCU credentials to sign in.
  2. If prompted, select Company or School Account and enter your password. Or provide your credentials in school’s login screen.
  3. From the Creative Cloud website, browse for and download your desired app. Click Apps on the top of the page to view all apps.

For more information on how to download or install apps, see Download and Install Creative Cloud apps.

D2L Resources

Brightspace by D2L is the Learning Management System used by the university to support education and offers a highly personal learning experience that connects faculty and students to collaborative learning tools, activities, resources and content. We refer to Brightspace as D2L. D2L is the company that created our Learning Management System. Please follow this link for additional details.

Web Conferencing Classrooms

Web Conferencing classroom system is designed to add room audio and video to a Zoom session for connecting to remote learners and includes:

  • a ceiling mounted camera that can pan, tilt & zoom (does not track instructor)
  • a ceiling or table mounted microphone that has a mute/unmute feature

Click to See How To Setup

Click for Reference Guide

Internet Access


Eduroam is a secure, world-wide roaming internet access service developed for the international research and education community. Individuals from eduroam-participating institutions can connect to the “eduroam” wireless network using the credentials from their home institution to utilize free and secure wireless connectivity. West Chester University is now a participating institution of this service. Learn more about eduroam wireless network service.

Office 365

Microsoft Office 365 or “O365” is a toolset that includes the Office productivity tools, such as Word, Excel and PowerPoint, as well as others, on your computer, on your mobile device and online via web browser in the cloud. It also includes OneDrive for local and Cloud storage of files. Please follow this link for details.

Software Access

RamCloud (aka Virtual Desktop Infrastructure (VDI)) allows us to securely deliver applications for faculty, staff, and students to learn and work from any location using any device (including mobile devices) whether university owned or personal. Please follow this link for details.

Training Resources

The Faculty and Staff Training (FAST) unit supports WCU faculty and staff in becoming proficient in various applications, in addition to providing best practices in trending platforms (i.e. Office365, OneDrive, D2L, RamCloud). Courses are designed to accommodate all levels of learning and allow users to build on acquired skills. Please follow this link for more information and to register for a live webinar.


Zoom Video Communications is the primary Web-Conferencing tool for faculty teaching online and blended courses. Zoom is great for meeting with students online, holding advising sessions, or meeting with colleagues.

Zoom Security Settings

A simple, yet mandatory password feature has been introduced to protect WCU Zoom meetings against uninvited guests. With this update, password requirements have been added to:

  • Previously Scheduled Meetings
  • Newly scheduled Meetings
  • Meetings using PMI (Personal Meeting ID)

How this will impact meeting hosts and participants.

Technical Support - Please be advised that users looking for just in time Zoom support should dial 610.436.3350 to reach the IS&T HelpDesk and press option 4 to speak to a technician during LIVE synchronous sessions. Coverage extends from 8:00am - 8:00pm for Monday - Thursday, and Friday 8:00am - 4:00pm.

Waiting Rooms

The Waiting Room option is no longer set as default and mandatory but is now optional for faculty who want to use it.