Calls and Messaging (Jabber)

Note:  Jabber is included as a part of our new phone system that is currently being implemented throughout the University. If you have not received a new phone you will not be able to use Jabber.

What is it and why do I need it?

Make and take calls from anywhere, any device

Jabber is a helpful communications tool that enables you to make and take work calls from any location, and from many devices. This means that you can make calls and answer calls to your office extension from your computer, mobile phone, or other devices, no matter where you are.

Important! Do not use Jabber to make 911 emergency calls. For emergency calls you must use a landline or your mobile phone service.

Easily contact colleagues using the WCU Directory

The Jabber service integrates with the WCU Directory. So when you and others are away from the office, there is no need to memorize numbers or get each other’s mobile numbers. You simply enter the name of the person you want to call, and Jabber makes the appropriate connection, no matter where.

Messaging colleagues

With Jabber, you can message or chat online with colleagues who are logged in and have made themselves available in Jabber.

How do I get it?

The Jabber service is available to all faculty and staff and can be set up using your West Chester Email and password. You can install Jabber on computers (Windows and Mac) and mobile devices.

You may also consider the following accessories:

  • Headset or earbuds (though not essential, recommended for taking calls through your computer)
  • Webcam (if you plan to use video with your calls)

Installing Jabber

Click for directions to install Jabber

How do I use it?

Jabber FAQ

To make or receive calls and messages, start the Jabber service on your computer or devices. To ensure you don't miss calls, you can set up Jabber to start when you start your computer.

Set up Jabber to launch on startup

Windows PC

  1. In the main Jabber window, click the gear icon in the upper-right, and select Options from the drop-down menu
  2. Select the General tab
  3. Under the Startup heading, check Start Cisco Jabber when my computer starts

Mac OS

  1. Right-click the Jabber icon in your Dock, select Options from the popup menu and enable, both:
    • Keep in Dock
    • Open at Login

Need Help?

If you need help contact IT Help Desk | 610-436-3350