I need more information about tuition and payments:
The Bursar’s Office seeks to provide accurate and timely billing services to all students and their families.
Visit their website to learn more about billing, payment options, tuition, and fees.
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The Financial Aid Office helps students apply for and receive student loans, grants, and scholarships. Visit
their website to learn more about the financial aid process.
The Veteran's Center serves to provide student Veterans, military service members, reservists, and their
families a meaningful transition from the military to our university. If you’re a
veteran, visit their website to learn more about military benefit opportunities.
I need more information about program requirements and course selection:
The Academic Catalog provides information on program requirements and course descriptions.
Your academic advisor assignment is available on myWCU. Contact them when selecting
classes for the upcoming semester. Visit the Academic Advising site for more information.
The Registrar assists students with registering for classes and tracking their academic progress.
Visit their website to search for classes, order a transcript, and more.
The Learning Assistance and Resource Center (LARC) provides tutoring services for most general education courses and online tutoring
services through Smarthinking for lower- and upper-level general education courses.
Smarthinking can be assessed anytime via the University Resources tab within our learning
management system, Desire2Learn (D2L). Visit their website to learn more about tutoring
options as well as academic success coaching.
The Writing Center offers individualized sessions via Zoom so that tutors can work collaboratively to
on effective writing strategies and provide non-evaluative feedback on written assignments.
Visit their website to schedule an appointment.
The University Libraries (Distance Students) work to provide access to resources and research services to online students that
mirror those provided to our on-campus students. Visit their website to learn how
to obtain library resources, services, and training.
I need technical support:
Navigating Digital Learning is an online student orientation that contains a collection
of short modules to help students successfully utilize common learning technologies
available at WCU. The orientation is available to all active students who have a university
issued email. To get started, log into D2L and visit Navigating Digital Learning under the Orientation tab.
The IS&T Help Desk serves as a central point of contact for hardware, software, and system (Office 365,
myWCU, and D2L) support. Visit their website for hours of operation and contact information.
If you’re experiencing issues with third-party tools licensed by the Office of Digital
Learning and Innovation, then call the Distance Education support line at 610-436-3373
Monday – Thursday 8AM – 8PM, Friday 8AM – 4PM, or Sunday 12PM – 8PM. You can also
email email@example.com at any time and a staff member will respond during support hours. ODLI licensed tools
can be found on the Tech Guides & Resources page.
I need to file an appeal or complaint:
If you believe a final course grade is incorrect, review the university’s Grade Appeals Policy. The website also details the grade appeals procedure and involved board members.
Out of state students should follow the SARA student complaint policy if a complaint is not first resolved internally through the university. In compliance
with U.S. Congressional House Rule and U.S. Department of Education rules, an institution
offering distance education must provide its students or prospective students with
contact information for filing complaints.