Converged Communications Project
Important! Do not use Jabber to make 911 emergency calls. For emergency calls you must use a landline or your mobile phone service.
Information about telephone services which are not part of the Converged Communications Project (including voicemail) can be found under the IT Infrastructure Services tab at the top of this page.
Cisco Unified Communications has been selected as the new voice collaboration platform to service our community. The University's current voice platform has reached the end of manufacturer support which necessitates the replacement of the system. This also presents an opportunity for West Chester University to integrate the voice system with other collaborative systems such as email, instant messaging and conference calls. As part of these changes, users will have mobile campus communication connectivity, integrated voice and video as well as enhanced call center technologies for our student services offices.
- Replacement of current voice system that has reached end of service
- Increased mobility - users will have the opportunity to use software-based clients as well as traditional desk phones
- A single telephone number for both desk and mobile communications
- Persistent messaging and shared presence status across applications
- Safety and alerting features which transform devices into a powerful system for IP paging and emergency notifications
- Voice service integration with other collaboration tools
- Enhanced call center functionality
All University faculty, staff and students who use University voice systems will be affected. The IT Infrastructure Services department will work with each department to thoroughly plan out and migrate existing telephones to the new system in a structured approach. Since the new system will have enhanced functionality, we will also provide documentation and short video tutorials which will show users how to use the new hardware and software technologies. While basic call functionality will remain the same, scheduled training sessions will be provided for users looking to take advantage of the enhanced features and functionality.
When Will the Changes Take Place?
The system migration is scheduled to take place over an 18 month period, with an anticipated start December 2019. The IT Infrastructure Services group will contact campus departments in advance to schedule the upgrades for their respective areas.
The University's current voice platform has reached its end of life and manufacturer support which necessitates the replacement of the system. This also presents an opportunity for West Chester University to integrate the voice system with other collaborative systems such as email, instant messaging, conference calls, etc.
Basic phone functions (dialing, hold, transfer, conference) will remain the same although you may access these features differently. The new system will offer a more integrated approach in how you use your phone. With the availabity of desk and PC based phones (softphones), you will now have the opportunity to
- Manage some features (speed dial, phone contacts)
- Manage calls (click to call, call forwarding)
- Manage your 'presence' from a mobile device
- Choose to only use a software based phone through Cisco Jabber
- Chat/IM through Cisco Jabber
Your phone number will remain the same.
Anyone who currently has a desk phone will receive a new desk phone.
Voicemail access will remain the same. Dial 2232 or press the button that looks like a cassette tape on your new phone. Your voicemail password will remain the same. If you do not remember your voicemail password, please submit a ticket through ServiceNow for a password reset. Your voicemail greeting will carry over, no need to re-record. If you would like your voice messages forwarded to your email, please submit a ticket through ServiceNow. More information about voicemail, including instructions can be found at the IT Infrastructure Services tab at the top of this page.
You will continue to dial 4-digit extensions for on campus calls and 8 + 1+ 10 digits to call off campus.
E911 services will not change and has been reviewed with Public Safety.
Automated attendant menus will not change - no need to re-record.
The IT Infrastructure Services team will work with university departments to plan the migration schedule. The migration completion target is December 2020. The migration will focus on replacing basic phone functionality in the initial rollout and then gradually introduce new features and services.
The new system's Cisco Jabber application offers a software based phone that allows you to place and receive phone calls using your WCU assigned telephone number while using your computer or mobile device. More information is available on the Cisco Jabber section of this website.
Yes, your department will continue to pay a monthly fee for each telephone line/extension. The fee will be the same rate for a desk phone or a PC based phone.
The project will cover the cost for the core infrastructure, licensing and the initial replacement phones (anyone who currently has a desk phone will receive a new desk phone). The project team has selected replacement phones that meet or exceed the capabilities of your current model. After the project is complete, departments will be expected to fund new phone installations as they do today. Departments will continue to pay a monthly fee for each telephone extension.
Voicemail access will remain the same. Dial 2232 or press the button that looks like a cassette tape on your new phone. To access voicemail from off campus, dial 610-436-2232 and then press # followed by your user ID (your campus 4 digit extension) and then you will be prompted to enter your voicemail password. Your voicemail password will remain the same. If you do not remember your voicemail password, please submit a ticket through ServiceNow for a password reset. Your voicemail greeting will carry over, no need to re-record.
You will continue to dial the 8+1 prefix + 10 digit telephone number to place a call to a non-campus telephone number. Dial only the 4-digit extension for on campus calls.
The initial rollout is focused on replacing user desk phones, we will address fax machines later in the project. Your fax machine will continue to operate normally.
There may be a temporary, intermittent outage as phones are replaced but it is expected to be very minimal.
A softphone is a software program for making telephone calls over the Internet using a general purpose computer, tablet or mobile phone. The new system's Cisco Jabber application offers a software based phone that allows you to place and receive phone calls using your WCU assigned telephone number while using your computer or mobile device. If you choose to make software based calls, you may not need to have a desk phone. More information is available on the Cisco Jabber section of this website.
Yes! While basic call functionality will remain the same, the new system will also have enhanced functionality. Documentation and short video tutorials are provided on this website which show users how to use the new hardware and software technologies. We encourage you to participate in a hands on group training session which will provide a basic phone overview and review phone features and functions such as last number redial, view missed calls, forward all calls, pair a mobile device and use of the Cisco Jabber mobility client.
Visit WWW.WCUPA.EDU/FAST for training schedule dates and times.
|System Infrastructure Installation||August 2019 - September 2019||Completed|
|Pilot (IS&T)||October 2019||Completed|
|Phased Migration/Deployment||December 2019 - December 2020||In Progress|
|Project Completion||December 2020||On target|
Current Project Status
Phone Deployment is substantially complete. The only building remaining is The Graduate Center at 1160 McDermott Drive. (updated July 1, 2020). We are currently working on moving analog lines to Unified Cisco Communications.
Phone Deployment Timeline
|Building Name||Scheduled Date||Status|
|114 W. Rosedale||February 25, 2020||Completed|
|13/15 University Ave||May 26, 2020||Completed|
|20 Linden St||February 6, 2020||Completed|
|201 Carter Dr||Jan 25 - Feb 1, 2020||Completed|
|25 University Ave||May 21, 2020||Scheduled|
|624 S. High St||January 19, 2020||Completed|
|703 S. High St||February 6, 2020||Completed|
|809 Roslyn||February 6, 2020||Completed|
|811 Roslyn||February 6, 2020||Completed|
|821 S. Matlack (Warehouse)||February 4, 2020||Completed|
|823 S. High St||February 6, 2020||Completed|
|850 S. New St||February 11, 2020||Completed|
|887 S. Matlack||January 23, 2020||Completed|
|Allegheny Hall||June 9, 2020||Completed|
|Anderson Hall||February 29, 2020||Completed|
|Business & Public Management Center||February 22, 2020||Completed|
|Brandywine Hall||June 9, 2020||Completed|
|Commonwealth Hall - Student Health Services||June 8, 2020||Completed|
|Commonwealth Hall - Volunteer & Service Learning||June 8, 2020||Completed|
|Commonwealth Hall||June 8, 2020||Completed|
|E. O. Bull Center for Performing Arts||January 30, 2020||Completed|
|East Village Apartments||June 11, 2020||Completed|
|Ehinger Gym/Ehinger Office Annex||January 19, 2020||Completed|
|Farrell Stadium||February 11, 2020||Completed|
|FHG Library||May 28, 2020||Completed|
|Filano Hall||May 27, 2020||Completed|
|Goshen Hall||June 2020||Completed|
|Graduate Center (McDemott Drive)|
|Hollinger Field House||January 19, 2020||Completed|
|Killinger Hall||June 2020||Completed|
|Lawrence Center||May 19,2020||Completed|
|Main Hall||May 27, 2020||Completed|
|McCoy Garrison||February 11, 2020||Completed|
|McKelvie Hall||May 20, 2020||Completed|
|Merion Science Center||June 4, 2020||In progress|
|Messikomer||May 20, 2020||Completed|
|Mitchell Hall||March 1, 2020||Completed|
|Nursing - Exton (Whiteland Business Park)||January 18, 2020||Completed|
|Old Library||February 13, 2020||Completed|
|Peoples Building||February 20, 2020||Completed|
|Philips Memorial Building||March 9, 2020||Completed|
|Recitation Hall||February 15, 2020||Completed|
|Reynolds Hall||March 3, 2020||Completed|
|Ruby Jones Hall||January 20, 2020||Completed|
|Schmidt Hall||June 2020||Completed|
|Schmucker Science Center North||June 4, 2020||In progress|
|Schmucker Science Center South||June 4, 2020||In progress|
|South Campus Apartments||January 15, 2020||Completed|
|South Campus Deli||January 15, 2020||Completed|
|Student Recreation Center||February 27, 2020||Completed|
|Sturzebecker Health Science Center||June 11, 2020||Completed|
|Swope Music Building SOMPAC||February 8, 2020||Completed|
|Sykes Student Union||March 7, 2020||Completed|
|Tanglewood||March 9, 2020||Completed|
|Tyson Hall||June 2020||Completed|
|University Hall||June 9, 2020||Completed|
|Village Apartments||June 2020||Completed|
|Wayne Hall||June 4, 2020||Completed|