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Information Services & Technology


Contact Information Services & Technology  

Information Services & Technology

Anderson Hall 119
725 S. Church Street
West Chester, PA 19383

Phone: 610-436-3350


IS&T Seminar Series - Where Technology, Law, Policy, and Campus Culture Meet: the Tragic Story of Aaron Swartz

Deke Kassabian

  • Wednesday, January 17th 2018
  • Deke Kassabian
  • West Chester University

What responsibilities do universities and their IT organizations have in aligning policy, culture, and actions? What lessons can we take from a tragic case study of the recent past?

IS&T Seminar Series - Technology Tracking in Higher Education

John Mulhern III

  • Wednesday, November 15th 2017
  • John Mulhern III
  • University of Pennsylvania

Tracking technology in higher education is different from in many other sectors because universities are a set of vertical markets rather than a single one. In this presentation, John Mulhern III will use various visualization tools to show how technology adoption drives innovation and change. He will also discuss different ways of thinking about hardware and software lifecycles and how information technology organizations can use these constructs strategically.

IS&T Seminar Series - Trust in Wireless Networking

Charles Rumford

  • Thursday, June 8th 2017
  • Charles Rumford
  • University of Pennsylvania

Wireless networking has become the primary method for connecting to networks whether it be at home, work, or the coffe shop down the street. But how do you know if you can trust the network you are connecting to? Come hear about different methods of how wireless networks are protected, different attack methods, and ways to help better protect yourself.

IS&T Seminar Series - It's an IT Evolution

Kathryn Matuch

  • Thursday, May 25th 2017
  • Kathryn Matuch
  • Drexel University

Kathryn Matuch, Associate Vice President at Drexel University, will lead a discussion about reframing IT's relationship with the University to that of a Strategic Partner. Too often technology is relegated to the status of a utility - though 'keeping the lights on' is a very big part of what we do, to stay relevant and more importantly to grow and innovate, IT has to actively engage throughout the University to demonstrate that the skills and perspectives we have will improve business processes and strategies. We will discuss how this cultural shift is progressing at Drexel and what challenges and opportunities it introduces.

IS&T Seminar Series - Performance Insights

Colleen Szymanik

  • Thursday, May 4th 2017
  • Colleen Szymanik
  • Comcast T&P

Understanding your network or service is essential to provide a solid user experience. Having the tools to prove your story or case through a variety of techniques can help with resources and planning. In this session, we will be identifying techniques to order and organize raw data into useful information. We will discuss measurements, determining key performance indicators, organization, and segregation of data as well as best practices with data analysis.


Colleen Szymanik
Colleen Szymanik
Colleen Szymanik
Colleen Szymanik

IS&T Seminar Series - The Edge of Chaos

Jon Moore

  • Wednesday, October 12th 2016
  • Jon Moore
  • Senior Fellow at Comcast Cable

In the technology industry, we are regularly faced with understanding complex systems -- which can only be understood holistically, and not as the sum of their parts -- with the limited capacity of our human brains. Moreover, our complex systems are developed and operated by people, which makes our overall sociotechnical systems complex adaptive systems with emergent behavior that wasn't contemplated when the system was first designed.

In this talk, we'll describe the nature of this problem and cover coping strategies drawn from control theory and other non-software contexts. We'll use this point of view to describe why Agile software development, DevOps, and microservices are business imperatives for avoiding falling over the "Edge of Chaos".

Jon Moore
Jon Moore
Jon Moore
Jon Moore

IS&T Seminar Series - In the Zone: Tales from the DNS

John O'Brien

  • Wednesday, October 5th 2016
  • John O'Brien
  • Network Architect at University of Pennsylvania

Between 2013 and 2015, the University of Pennsylvania implemented a significant update to the architecture of it's DNS service suite, built out a new DNS firewall service offering, and completed a major migration of campus clients. This discussion will cover significant technical accomplishements, including the deployment of anycast routing at the resolver tier, and reflections on the challenges and opportunities of operating DNS at institutional scale.

Penn's DNS infrastructure is absed on the BIND server, and is authoritative for about 1.1M resource records. The flagship zone,, has been DNSSEC signed since 2009. Query loads for the authoritative and recursive services peak at approximately 1.3kq/s and 6.9kq/s respectively.

John O'Brien
John O'Brien
John O'Brien
John O'Brien

IS&T Seminar Series - Infrastructure is Not Sexy...

Jorj Bauer

  • Wednesday, September 7th 2016
  • Jorj Bauer
  • Temple University

Why does it seem that good design principles often fall by the wayside? How do we identify and enact short-term solutions that help avoid long-term difficulties? Is this even possible? Have we done it before?




Jorj Bauer
Jorj Bauer
Jorj Bauer
Jorj Bauer

IS&T Seminar Series - Identity: What's All The Hubbub Bub?

Michael Gettes

  • Monday, August 22nd 2016
  • Michael Gettes
  • Penn State University

For many years Identity Management has been at the fore of Higher Education issues. What's been happening? Where's it all going? And why do we care? Background, provocative thoughts, and discussion. Bring your own thoughts and voice.

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