Strategic Plan

Information Services and Technology

University Cyberinfrastructure Digital Learning Digital Transformation of University Business Governance and Stewardship Support and Training

1. University Cyberinfrastructure

Provide a core Information Technology infrastructure, including hardware, software, and facilities, that is secure, resilient and adaptable to meet the current and future needs of the WCU community.

  1. Cyberinfrastructure master plan (Deployment, maintenance and upgrades for Networks, Servers, Storage, Databases, Firewalls, Telecom)
  2. Teaching and learning spaces, including active and collaborative spaces
  3. Unified communications and collaboration tools (O365, Zoom, mobile applications, voice and video systems)
  4. Personal computing equipment (Desktop and laptop computers, mobile devices, printers, etc.)
  5. Collaboration with academic units on High Performance Computing capabilities supporting scholarship/research

2. Digital Learning

Support and enhance the teaching and learning process for the WCU community of educators through innovative digital strategies and practices.

  1. Enhance delivery of online and blended courses. Leverage Quality Matters, a peer review program that provides standardization and helps programs to become more competitive.
  2. Provide instructional design and course development (UDL and course accessibility, learning environments, pedagogical model, personalized learning).
  3. Recommend, deploy and maintain Educational Technologies (Tools both physical hardware and software. Learning ecosystem.)
  4. Promote and support Open Education Resources (E-textbook initiative, Library Digital Commons)
  5. Promote and support Learning Analytics (Digital Assessments)

3. Digital Transformation of University Business

Support and enhance University operations through efficient and effective online tools and processes.

  1. Partner to promote business processes that are sustainable, integrated and streamlined
  2. Provide IT support for Strategic Enrollment Management
  3. Provide IT support for the university’s brand and marketability
  4. Support data driven decision making through analytics
  5. Encourage IT professional development, innovation, and research

4. Governance and Stewardship

Provide responsible management of Information Technology resources and protection of University data.

  1. Management and protection of physical and digital IT assets. (This includes responsible and effective financial management)
  2. Secure sensitive data (backups, encryption, antivirus, VPNs, etc.)
  3. Leverage technology to support accessibility and inclusion
  4. Partner with campus offices on data-related regulatory compliance: FERPA, HIPAA, GLBA, GDPR, PCI, SARA, and more
  5. Deploy technology approaches to controlled access to restricted data (includes Identity and Access Management)
  6. Lead Disaster Recovery and Business Continuity plans and exercises
  7. Create and maintain Governance, Policy, and Advisory structures

5. Support and Training

Provide thorough, high-quality, technical support and training opportunities to benefit all members of the university community.

  1. Proactive communications - Develop comprehensive communication plans to keep the university community informed of IS&T initiatives (Security Alerts, Change Management, Events, Organizational changes, Strategic plans)
  2. Provide Help Desks / Service Desks - Demonstrate responsiveness to understanding user needs and delivering streamlined support (incl user experience testing, workflow redesign & self-service, in-depth Service Catalogs, and knowledge base)
  3. Provide Technology Training
  4. Provide Tech Support for Campus Events
  5. Sponsor and run IT Conferences on campus
  6. Provide structured support through Project and Relationship Management
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