Phone: 267-386-3001

To learn more about all of our program offerings, contact Kelly Smack at or 267-386-3019.

To learn more about our MSW program, contact Kyle Murray at or 610-738-0339.

Joseph Santivasci, M.Ed.
Director, WCU Philadelphia Campus
Associate Provost for Enrollment Management and Campus Planning
Phone: 610-436-3376
Email: Joseph Santivasci

Marcie Cohen, M.S.
Associate Director for Student Services
Phone: 267-386-3014
Email: Marcie Cohen

Ben Morgan, M.A.
Associate Director, Student Success Center
Phone: 267-386-3027
Email: Ben Morgan

Kyle Murray
MSW Recruiter
Phone: 610-738-0339
Email: Kyle Murray

Kelly Smack, MSW
Assistant Director for Recruitment
Phone: 267-386-3019
Email: Kelly Smack

Student Success Center

Student Success Center

Welcome to the Student Success Center!

The Student Success Center (Room 3) celebrates and fosters critical literacy and thinking skills through in-person and online tutoring, professional development workshops, classroom presentations, and faculty support. Our mission is to ensure the academic and professional success of our students through collaborative feedback that empowers students to communicate with confidence.

Working on a draft of a particularly challenging research paper? Struggling to articulate an answer to an interview question? Feeling lost in the search for peer-reviewed source material? The Student Success Center at WCU in Philadelphia can help!


What you can expect at the success center:

  • A free, 25- or 50-minute session with a trained and knowledgeable tutor
  • A friendly, professional environment offering one-to-one attention
  • Thoughtful discussion about your writing or research (ideas, strategies, strengths, and areas for improvement)
    • Organize a paper (Outlining, question-storming, mapping, etc.)
    • Discuss a draft of a class assignment
    • Familiarize yourself with APA Style (Formatting, citing, abstract, etc.)
    • Find journal articles and other sources using Google Scholar, Library Services, etc.
    • Learn a grammatical concept
  • Career development feedback
    • Look over career documents (resume, cover letter, CV)
    • Conduct a mock interview
    • Help accessing the Ram Career Network

We encourage you to make use of the success center as an antidote to procrastination and a source of accountability. Think of our support as a resource for generating, revising, and receiving feedback on your work, whether that work is for the classroom or your professional development, but be careful not to treat the success center as a last-minute fix-it shop, which reinforces bad study habits or may create co-dependency. 

Schedule an appointmentSchedule an Appointment


Questions? Concerns? We welcome your feedback on any aspect of the success center's work. Please feel free to call us at 267-386-3027, or contact Ben Morgan


Hours & Appointments

Spring 2019 Hours

  • Monday through Thursday, 12 PM – 9:30 PM
  • Friday, 11 AM - 4 PM
  • Saturday, 11 AM - 4 PM


Scheduling an Appointment

While students may visit the success center without an appointment, we strongly recommend using our online system to schedule in advance.

(NOTE: If it’s your first-time using the success center, review these instructions for scheduling an appointment.)

What We Expect

What we expect from students who come to the success center:

  • Show up on time for the session.
  • Come prepared to do work. Note that you do not have to have a draft, but you do need to have a plan in mind for what you want to work on.
  • Participate with your tutor in setting goals for the tutorial, and cooperate with the tutor in sticking to that plan.
  • Take ownership of your work. The tutor is a guide and a mentor, but they will not do the work for you.

Spring 2019 Staff


  • Ben Morgan, Associate Director of the Student Success Center, is available for 1-to-1 or group tutoring with students interested in improving their writing, conducting research, or developing professional materials such as resumes and personal statements. Ben is also available as a faculty resource to facilitate group workshops and classroom presentations.
  • Marquetta Bond holds a bachelor's degree in psychology with a minor in business from North Carolina Central University and is pursuing a Master of Social Work (MSW) degree at WCU. She currently works as a supervisor at Philadelphia Corporation for Aging (PCA) in the Long Term Care Access (LTCA) department helping older Philadelphians live as independently as possible. Her future field of focus is serving immigrants and refugees so that she can better advocate for their human rights in a manner that promotes recovery, resiliency, and capacity building. She enjoys research and, through her organizational skills, has learned ways to balance school, work, and her personal life. This is her first year as a peer tutor at the success center, and she cannot wait to help students!
  • Cali Tran is a second-year graduate student in West Chester University's Master of Social Work (MSW) program. Her undergraduate degree is a Bachelor of the Arts in Anthropology from Temple University. She is well-versed in both creative and academic writing, but her specialty is research writing. The populations she is most passionate about working with are domestic violence survivors, refugees and immigrants, as well as those who contend with housing insecurity. She loves learning about different cultures and walks of life, and connecting with all kinds of people. When not actively fighting the good fight, her interests mostly revolve around the fine arts: drawing and occasionally painting, listening to music, singing, and dancing. Her latest venture is co-parenting six plants (and counting)!

Academic Success Videos

Career Development Center

Sign in to your Ram Career Network account for access to internship and job postings!

The Career Development Center assists with:

  • Exploring career options
  • Finding internships and full-time jobs
  • Writing a resume and preparing for interviews (including online practice interviews in Ram Career Network)
  • Applying to graduate school

To schedule a 30-minute phone appointment, please call (610) 436-2501.

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