Jacqueline M. Zalewski, Ph.D.

Professor of Sociology

VITA-2026

Jacqueline M. Zalewski, Ph.D.

I have ongoing scholarly interests in the growing contingencies workers face in their jobs and employment relations. This is because of my background. I grew up as part of the working class in Kenosha, Wisconsin during deindustrialization, characterized by heavy job losses in my community and many others across the US. This experience significantly impacted my ongoing research interests in changes in work and organizations and technology in the workplace (a prime culprit in the reengineering of work, producing greater employment contingencies, and the job losses described above).

For my master's thesis, I conducted ethnographic research of blue-collar temporary work. For my PhD, I interviewed information technologists and human resource professionals about the outsourcing of their work and jobs. I continued doing qualitative research on the outsourcing of professional work and, in 2019, I published a book about its effects on social relations, culture, jobs, and professional work. It's called Working Lives and in-House Outsourcing: Chewed Up By Two Masters (2019), and you can view the book here.

I have used my interests in changes in work to contribute to scholarship in academic and career advising with collaborator Dr. Leigh S. Shaffer. In 2018, our article “The Professionalization of Academic Advising: Where are We in 2010?” was awarded the first Leigh S. Shaffer Award by NACADA for significant advances made to the field of academic advising. Our article “Career Advising in a VUCA Environment” has also been well cited.

Because of my background and professional interests in college teaching and pedagogy, I conducted three years of survey research (2017-19) on teamwork in undergraduate Introduction to Sociology courses. My collaborator, Susan Brudvig (Professor of Business Informatics at Northern Kentucky University), and I have one paper that was recently published in Teaching Sociology: “Encouraging Productive Behavior in Student Teams With Interventions (2023), 51(2):127-138.” Susan and I also recorded a podcast, published on the American Sociological Association webpage, explaining the issues that commonly arise in student group work, the interventions we instituted, and the positive effects they had on interactional fairness, students’ perceptions of others, and their satisfaction with teamwork in the course.

I have continued documenting the interventions I make in student group work in Introduction to Sociology since 2023. My hope is to develop a research article on these typical problems, interventions, and their effectiveness in 2027.

I also developed a class-wide research activity—The Sociology Majors Project (SMP)—that examines the jobs, ongoing education, and professional careers of UG sociology alumni from West Chester University (WCU).

The SMP activity was published November 2020 in the American Sociological Association’s Teaching Resources and Innovation Library for Sociology (TRAILS).

In spring 2021, in collaboration with Dr. Johnna Capitano (Professor of Management @ WCU), I began qualitative research on contractor and consultant – non-standard workers – organizational socialization (or onboarding). In 2021 and 2022, Dr. Capitano and I conducted 51 interviews with three types of subjects: 1. Contractors and consultants (i.e., “non-standard workers”); 2. Agency representatives; and 3. Department representatives at client organizations. In 2022 and 2023, we presented analysis at several conferences: Labor and Employment Relations Association Annual Meeting (June 2022), Society for the Study of Social Problems Conference (August 2022 and 2023), Eastern Sociological Society Conference (February 2023), and Western Academy of Management Conference (March 2024). In summer 2026, I plan to submit a revised manuscript for publishing consideration that identifies the proactivity that both the socialized (non-standard workers) and the socializers (intermediary agencies and clients) engage in to ensure success on contracted assignments.

Courses Taught

  • Introduction to Sociology

  • The Social Contexts of Substance Use (through fall 2025)

  • Sociology of Organizations

  • Sociology of Work

  • Sociology of Technology (beginning spring 2027)

  • Independent Study (e.g., sex trafficking, disaster, the military)

  • Sociology Internship

  • Urban Sociology

  • Senior Seminar (through spring 2026)

Current Scholarly Projects (updated Summer 2026)

Book “Working Lives and in-house Outsourcing: Chewed Up By Two Masters” (2019)

My book on the “in-house outsourcing” of information technology and human resources jobs and professional workers was published by Routledge (2019). The link to the book’s webpage is below:

My book was reviewed in Contemporary Sociology (November 2020).

American Sociological Association, TRAILS Publication (November 2020): “The Sociology Majors Project,” Research on the Professional Jobs of Sociology Alumni from West Chester University of Pennsylvania

In fall 2015, I began a research study I call the “Sociology Majors Project” (SMP) about the jobs, professional careers, and ongoing education of Sociology UG alumni from West Chester University (WCU). As part of the curriculum in two sociology classes (Sociology of Organizations and Sociology of Work), students contacted sociology alumni from West Chester University to survey them and gain a better understanding of their jobs, professional careers, and ongoing education. This knowledge has been shared with the department, WCU faculty, current students, and alumni in a career pathways poster.

In summer 2020, I submitted the SMP to the American Sociological Association’s Teaching Resources and Innovation Library for Sociology (TRAILS)—an online database of teaching and learning resources—for publishing consideration. It was peer-reviewed, deemed an “excellent resource,” and is published in the TRAILS database (November 2020).

The SMP was also featured as a TRAILS resource in the Teaching Sociology April 2021 issue.

American Sociological Association, TRAILS Publications, Sociology of Organizations Syllabus (2024) and Social Media Post Assignment (2025):

My syllabus for Sociology of Organizations was peer reviewed and published in the TRAILS database.

A social media post assignment, used in most of the courses I teach, was peer reviewed and published in the TRAILS database. 

Contributor to “Work and the Economy” Chapter in Investigating Social Problems, 3rd and 4th editions, A. Javier Trevino editor, Sage Publications. (2021 and 2024)

In spring 2020, I revised chapter 10, “Work and the Economy” for the 3rd edition of Investigating Social Problems. It was published by Sage on January 2, 2021. The link to the textbook is below:

I revised chapter 10, “Work and the Economy” for the 4th edition of Investigating Social Problems, published in August 2024.

Teaching Sociology Publication (2022/3) and Continuing Research on Improving Teamwork Pedagogy in the College Classroom (2023-present)

In spring 2017, in collaboration with Dr. Susan Brudvig (Professor of Business Informatics at Northern Kentucky University), I began an experimental research study on teamwork pedagogy in sociology classes. Over three years, we collected survey data from Introduction to Sociology classes before and after three “team development interventions” were added. Thus far, findings show significant improvement in students’ perceptions of: interactional fairness, their perceptions of others, their treatment of others, and their satisfaction with teams.

Thus far, one paper is published in Teaching Sociology (2023): “Encouraging Productive Behavior in Student Teams With Interventions.” Susan and I also recorded a podcast, published on the American Sociological Association webpages, explaining the issues that commonly arise in student group work, the interventions we instituted, and the positive effects they had on interactional fairness, students’ perceptions and treatment of others, and their satisfaction with teamwork in the course.

To work further to improve teamwork pedagogy in the college classroom, in 2023-ongoing, I am continuing qualitative data collection on typical problems, interventions, and their effectiveness to develop a pedagogical article on teamwork in the classroom in 2027.

Research on Contractor/Consultant Socialization (2021 – 2023)

In spring 2021, I and Dr. Johnna Capitano (management professor at WCU) combined our interests in non-standard work, workers, and organizational socialization. From May 2021 to May 2022, we interviewed 51 professionals including: 1. Contractors and consultants; 2. Agency representatives who place contractors and consultants; and 3. Department representatives at client organizations who hire and manage them. We qualitatively analyzed our data and presented several conference papers, including:

  • “A Qualitative Study of the Non-standard, Contingent Workforce and Their Socialization Into Client Organizations.” Labor and Employment Relations Association Annual Meeting, June 2022, Virtual Format.
  • “Non-standard Workers as Newcomers: Proactive Behaviors During Onboarding.” Western Academy of Management Annual Meeting, March 2024, Long Beach, CA

After several rejections, I am currently revising an article to submit by summer 2026.

Areas of Scholarly Interest

  • Changes to the Organization of Work, Occupations, Professions, and Formal Organizations

  • Contractor Socialization

  • Technology in the Workplace

  • Work and Inequality

  • Academic and Career Advising

  • Pedagogy on Team Work and Collaborative Learning

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