Information Services & Technology Help Desk & Support

Information Services & Technology (IS&T) provides information technology products and services for the University community, including communications networks, collaboration tools, multimedia/audio-visual, video production and event services, services for face-to-face, hybrid and online courses, and support for multiple on-campus student Windows and Mac computing labs, including tablets and iPads. IS&T staff are committed to supporting student success collaborating with all members of the University in their academic and administrative work. Our IT Service Catalog is designed to make it easier for the campus community to find information about and request campus IT services in a convenient, centralized location.

In addition to Microsoft Office365 applications and Zoom enterprise video communications, a vast majority of software used in computer labs like ArcGIS, SPSS, SAS, Matlab, Mathematica, eViews, SolidWorks, etc. are available for remote access on personal devices using RamCloud for all faculty and students. The university offers printing, copying, and scanning services for all students in select locations on campus using a service called RamPrint from university or personal devices. RamNet is an IS&T provided service which enables ubiquitous high-speed wired and wireless networking access across all academic, administrative and residence hall buildings for all Faculty, Staff and Students. In addition, all students have access to digital library and online training using a service called LinkedIn Learning covering a wide range of technical, business, and software topics.

The IS&T Help Desk is the central point of contact for all technology-related hardware, software, and system support such as Office 365, myWCU and D2L at West Chester University, located in Anderson Hall 119. The Help Desk provides first level customer support for students and employees in locations such as administrative offices, classrooms, residence halls, remote sites & satellite locations using ServiceNow.

IS&T offers short and long-term laptop loaner programs for students in need, collaborating with FHG Library, Academic Success Program, and College of Education and Social Work who also have a mix of Mac and Window laptops to loan. In addition, IS&T partners with Apple, Dell, and Lenovo to provide educational discounts for students looking to purchase computers and/or peripherals, accessories: ServiceNow Resource Links

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