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RAM Card Project

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RAM Card Project

Building Access or to Report a Lost/Stolen Card
Contact Public Safety – Electronic Security Services
DPS-ESSUPPORT@WCUPA.EDU
610-436-3312

For items such as RamBucks, meal plans, replacement cards or to freeze your account in the case of a lost/stolen card please contact:


RAM Card Office
110 West Rosedale Avenue
Sykes Student Union
Ground Floor


Phone: 610-738-0429
Email: RamECard@wcupa.edu


Ram Card


Office Hours:
Monday - Friday
8:00 am - 4:30 pm

RAM Card Project

Student RAM Cards

Residential Students

  • Students living in residential buildings were given their new RAM Card during Move In (August 2019)
  • You must surrender your old Ram Card in order to receive your new card.
  • Students may exchange their old (classic) RamE Card for a new RAM Card FREE OF CHARGE before December 13, 2019. After December 13, 2019, card replacement fees will apply. The old RamE card must be surrendered to receive the new card.  PLEASE VISIT THE RAM CARD OFFICE IN SYKES STUDENT UNION.

Off Campus and Commuter Students

  • Off Campus and Commuter Students may obtain their their new RAM Card between September 16, 2019 and December 13, 2019 from the Ram Card Office at Sykes Student Union. After December 13, 2019 card replacement fees will apply.
  • The old RamE card must be surrendered to receive the new card.

Graduate Students

  • Returning Graduate Students will be able to exchange their old (classic) RamE Card for a new RAM Card FREE OF CHARGE before December 13, 2019. After December 13, 2019 card replacement fees will apply.
  • The old RamE card must be surrendered to receive the new card.
  • New Graduate Students may obtain a RAM Card during Orientation or by visiting the Ram Card Office at Sykes Student Union. Applicable fees will apply for new cards.

New Students

RAM cards for new students are distributed as part of New Student Orientation. If you did not pick up your RAM card during student orientation, please visit the Ram Card Office at Sykes Student Union.

RAM Card Office
110 West Rosedale Avenue
Sykes Student Union
Ground Floor

Phone: 610-738-0429
Email: RamECard@wcupa.edu

https://www.ramecard.com

Office Hours:
Monday - Friday
8:00 am - 4:30 pm

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Employee RAM Cards

For anyone who was unable to pick up their new RAM Card during distribution events, the remaining cards are available for pick up at Public Safety in the Peoples building between the hours of 9 am and 5 pm Monday through Friday. Please remember to bring your current WCU RAM e Card as you must turn it in when you receive your new ID card. If you have not previously obtained a WCU Faculty/Staff ID card, you should go to the SSI Card Office located on the ground floor of the Sykes Student Union to have your new card made. Employees with Emeritus status may also obtain a new RAM Card at the SSI Card Office.

Project Summary

West Chester University is embarking on a 3-year project to transition from its current aging card access system to a system that uses contactless technology (HID SEOS encryption) and contactless cards. The current system will be systematically replaced using a phased approach all while preserving, and in some cases enhancing, current card capabilities.

This technology will offer many benefits to the WCU community including:

  • Improved security of access & card technology on campus
  • Enhanced operational efficiency by standardizing card technology; and
  • Ability to consider future enhanced uses of the card and integration of the RAM Card for use in other systems

As part of this project, we are excited to introduce the new RAM Card - a new name, a new design and new improved technology!  It is a contactless card with an embedded chip which transmits the RAM Card ID when it is held within a few inches of the card reader.  New RAM Cards will be distributed first to all faculty and staff followed by distribution to students.

Additionally, over the span of three years the project will replace all existing card reader hardware in academic and administrative buildings as well as residence halls. Anderson Hall will be the first to utilize the new card access technology.

Please visit the FAQs section for additional project information.

FAQ's

Do I need to get a new RAM Card?

Yes! You will need a new RAM Card with the latest chip technology to continue to allow you to access secured areas and doors. Your new RAM Card will serve as both your ID badge as well as your building access card.

You will need the new RAM Card to continue using it its many functions which include: RamPrint, Student Rec Center Access, Meal Plans, RamBucks, Library services and Parking Garage Access.

Remember, you must get your new RAM Card before December 13, 2019 otherwise card replacement fees will apply.

Will my new RAM Card continue to do everything it does now (RAM Bucks, dining plans, door access, etc.)?

Yes! Your new RAM Card will continue to do everything it does now.  Your new RAM Card will have both a magnetic stripe and embedded card technology. Any current building access permissions will carry over to your new card.

Will I need to carry 2 cards?

Maybe…employees who currently carry 2 cards (a WCU RAM eCard and a prox card), will continue to carry the prox card in addition to your new RAM Card until those proximity card readers are replaced with the new readers. We will replace card/prox readers building by building.  Note:  After the proximity readers in your building have been replaced, you will use ONLY your new RAM Card for building access and will only need to carry one card.

How will I know when the card/prox readers in my building are scheduled for replacement?

We will notify your building administrator with scheduled conversion dates and post to the project website for your review. Your building administrator will likely use whatever existing process is in place to alert building occupants of upcoming conversions.

Do I have to pay for a new RAM Card?

Until December 13, 2019, there is no charge for the initial replacement RAM Card issued through the project. You must, however,  surrender your old Ram Card. The SSI Card Office will continue to charge a fee for replacement RAM Cards (lost, stolen or damaged). Please see www.ramecard.com for more info on replacement card policies and fees.

What if I still need the mag-stripe for a specific function in my department?

The new RAM Card will have both the contactless chip and the magnetic stripe.  All current processes that use the magnetic stripe will continue to function normally.

How do I get a new RAM Card?

Instructions regarding the timing, location and information needed to get your new RAM Card are coming soon. 

Do I need to surrender my old card?

Yes, when you pick up your new RAM Card, please bring your old RAM eCard as well as one additional form of valid, government-issued identification.

What should I do if I can’t find my old RAM eCard?

If you have lost your old RAM eCard, you will still be issued a new card during the transition to the new card.  Please email ramecard@wcupa.edu to let the Card Office know that your current card is missing. We will invalidate that card and prepare a new card for your use.

I was never issued a RAM eCard.  Can I get a new card?

Yes, it is mandatory for all faculty/staff to have a new RAM Card. If you were never issued a RAM eCard, please email the Card Office ramecard@wcupa.edu or stop by the Card Office at Sykes Student Union.

Am I able to have my photo retaken?

Your new card will be printed with the existing photo on file.

Will card readers be replaced in all buildings?

Yes, we will replace existing card readers in all buildings over the course of the next 3 years (except Philadelphia campus).  We will advise the campus community in advance of building conversions. Please see the list of completed buildings on this web page.  

Will students be issued a new RAM Card?

Yes, all students will be issued a new RAM Card.  Please refer to the section on Student RAM Cards for more information.

Can I punch a hole in my new card?

No!  Please do not punch a hole in your new card as it will damage the embedded technology.  If you like to carry your card on a lanyard, please use the type with a plastic pouch.  Please no holes! You will be responsible for the replacement cost of the card if you attempt to punch holes or otherwise modify the new card.

Time Line

Milestone Date
New RAM Card Design Summer 2018 (completed)
Software Installation November 2018 (completed)
New RAM Card Production October - January 2019 (completed)
Public Safety Pilot January - February 2019 (completed)
New RAM Card Distribution to Faculty/Staff February - March 2019 (completed)
Anderson Hall Installation October 2018 - January 2019 (completed)
New RAM Card Distribution to Anderson Hall Occupants January 2019 (completed)
Card Reader Replacement - Buildings with Proximity Readers February 2019 - December 2019
Card Reader Replacement -  Residence Halls - Phase 1 Exterior Doors July - August 2019
New RAM Card Distribution to Residential Students August 2019
New RAM Card Distribution to Graduate and Commuter Students September 15, 2019 - December 13, 2019
Card Reader Replacement - Year 2 Buildings January 2020 - December 2020
Card Reader Replacement - Year 3 Buildings January 2021 - December 2021
Project Completion December 2021

Completed Buildings

Anderson Hall

Wayne Hall

20 Linden St

Mitchell Hall

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