Online Education Complaint Process
In compliance with U.S. Congressional House Rule (HR) 668.43 (b) and U.S. Department of Education (USDOE) rules, an institution offering distance education must "provide its students or prospective students with contact information for filing complaints with its accreditor and with its State approval or licensing entity and any other relevant State official or agency that would appropriately handle a student's complaint."
West Chester University encourages all current, former, and prospective students to FIRST submit any grievances, complaints, or concerns directly to West Chester University as outlined in the student handbook.
If students feel the issue cannot be solved by the university, a complaint may be filed with West Chester University's state approval and licensing entities:
- the Pennsylvania State System of Higher Education and the Pennsylvania Department of Education,
- or WCU's accrediting agency, the Middle States Commission on Higher Education.
Students located outside Pennsylvania may also choose to contact the appropriate higher education entity in their state. Please refer to either the State Higher Education Executive Officers Association (SHEEO) list or our State Authorization list of complaint processes by state.
If you have any questions, please feel free toContact the Office of Digital Learning and Innovation