What if I am having trouble understanding my bill?

Contact your Account Representative. 

If your last name begins with:

Letters Contact Number
A-G Sheri Russel 610-436-3078
H-O Jessica Ehst 610-436-3079
P-Z Sandy Drumm 610-436-3080

What if my financial aid does not appear on my account by the semester bill due date?

  • Be sure you have accepted your loans on your myWCU under the Financial Aid Section, link titled “View Awards”.

If your aid has not been awarded you may:

  • Pay the amount due in full. Once your bank loan(s) arrive, a refund will be issued.
  • Opt for the Payment Plan and make your payments accordingly. (fall and spring)

What should I do if my scholarship is not listed as a credit on my semester bill?

  • If you have a scholarship check, endorse the check, mark it with your ID number and mail it with any additional payment due.
  • If your scholarship agency requires a separate billing statement, please send a copy of the letter from the agency authorizing WCU to send a bill. You may then deduct the amount of the scholarship from the balance due.

How can I avoid cancellation of my class schedule?

  • Pay your bill by the due date.
  • All bills and statements are sent electronically. Non-receipt of a paper bill does not relieve students of the responsibility to pay by the due date.
  • If you have enough financial aid that your total amount due is $0.00, you must confirm your attendance by activating your account on myWCU.

I am entitled to a refund. When can I expect it?

  • The Financial Aid Office begins disbursing aid the week before the semester starts.
  • The earliest availability of a refund is the Friday before the semester starts.
  • Students may monitor availability of their refund via the Refund Status link on their myWCU.
  • Refund checks are mailed to the home address on file if not picked up within two weeks. Please keep home address current.

How do I change my meal plan?

  • Students can add or change meal plans via myWCU using the Select Meal Plan link.
  • Meal plan adjustments can only be made during the first 2 weeks of each semester.

How can I add Flex dollars to my account?

  • You can add Flex dollars in $25 increments at the Bursar’s Office.
  • All meal plans begin with $250 Flex dollars.
  • There is a $150 minimum if opting for Flex only. (no meal plan)

How can I update my address?

Students may change their address via their myWCU under the Registrar’s Section. 

How do I order a transcript?

How do I change my password?

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