CART Captioner(s) capture a faculty/student voice and/or audio recording from an in-person or virtual course. Our office works with CART Captioner(s) who attend classes remotely via Zoom. Captioner(s) transcribe verbatim from what is said during the course time. Those transcriptions will be visually displayed in a text format on the attended student's laptop or any other device of their choosing. You can provide students equal and fair access by helping our office provide CART services inside the classroom.
The Office of Educational Accessibility (OEA) provides for accommodation and support in the removal of barriers to access on the basis of disability for all WCU Golden Rams. The OEA is the designated authority on campus for engaging with students an individualized process that takes into account a variety of factors including a student's disability, the specific impact of their disability, their history of accommodations, the course/assignment design, disciplinary requirements, and pedagogy to determine what accommodations are reasonable in a given situation. This process involves an interview with the student; a review of supporting documentation, which is usually from a previous educational institution or medical or behavioral provider; and consultation with the faculty, as appropriate.
Accommodations are written in a way that takes into consideration the wide range of experiences and classroom environments a student might encounter during their WCU career. Accommodations may vary depending on the specifics of any given course or assignment. Please contact OEA as soon as any questions arise so that we can partner with you to help work through any issues as quickly as possible.
Our policies and procedures are designed to assist students in making a successful transition to college life while ensuring their rights to access are protected, the integrity of the academic program is maintained, and our legal obligations are met. We take a proactive stance that encourages students to understand their needs and strengths in order to best advocate for themselves. At West Chester University, we recognize that some students with disabilities want minimal assistance while others seek out and require the full range of support and services available through OEA.
The Office of Educational Accessibility is a member of the Academic Affairs Division of West Chester University. Housed in University College, OEA serves the entire campus in matters regarding the experience of students with disabilities at WCU. OEA provides services and programs that ensure compliance with the letter and spirit of Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act (1990). All programs and services are in keeping with the University's mission to provide equal education for all qualified students. It is our aim to maximize student success, self-advocacy, and independence in an accessible academic environment.
Communication Access Real-time Translation (CART)
Before the Semester Starts:
- Create a recurring Zoom session for the class. The Zoom must be specific to this student and course only. Only the OEA Office, faculty member, and captioner(s) should access this Zoom information and, occasionally, the student if needed. Once you have created a Zoom Session, please email the Zoom Link, ID, and Password to OEACA@wcupa.edu. This will allow a remote CART captioner to join the session and give live captioning and communication access to the student. The captions will be sent directly to the student's devices so they can follow along in real-time.
- Share your course Syllabus and Course Schedule via email to OEACA@wcupa.edu so that we can share the course assignments, meeting days, etc., with the CART Captioners.
- Review the Setting Audio and Video for Zoom and Remote CART Captioner pdf for assistance with classroom technology.
- Review the WCU/ OEA Closed Captioning Policy.
- Open the Zoom desktop client and sign in to your Zoom account.
- Click the Home tab .
- Click the Schedule icon.
- Provide a topic for the meeting and adjust the date and time.
- Choose a meeting ID, which is the number used to create an invitation link for the meeting. For scheduled meetings, we recommend choosing Generate Automatically which provides a unique ID for the meeting.
- Adjust the security options, such as Waiting Room, passcodes, and requiring authentication, to suit your needs.
- Set the desired video defaults for host and participants.
- Set which audio options you want available in the meeting.
- Click Save to finish scheduling the meeting.
- At the start of every class, log into the Zoom session (that you created and shared with our office).
- Ensure that the CART Captioner has logged in to the Zoom session and can hear you
clearly. It is essential as the captioner can only transcribe what they hear.
- You can use the chat feature in Zoom to correspond or ask them to unmute.
- Ensure that the remote captioner can hear all speakers.
- If folks are not near the microphone and do not speak up, we ask that you repeat anything the student said to ensure the captioner can transcribe what has been said.
Faculty Guide to Accessibility Resources
- Digital Accessibility Video Series from the U.S. Department of Education Office of Civil Rights
- ADA Module
- West Chester University's Closed Caption Policy
- Specific Disabilities
- Student Learning Outcomes
- Faculty Implementation of Universal Design for Learning
- Closed Captioning - for information, please refer to the Accessible Software Applications dropdown link on the Information Technology Accessibility webpage.
- "Hidden/Invisible Disabilities" Online faculty instructional module offered by the University of Hawaii's Students with Disabilities as Diverse Learners (SDDL) project.
- OEA Student Responsibilities Pertaining to a Letter of Accommodation
What can I do to improve access for students with disabilities?
West Chester University requires the inclusion of a syllabus statement that invites students with disabilities to come forward early in the semester with requests for accommodations and services. Such a statement is one of the most basic ways faculty members can demonstrate that they are making their class an inclusive environment and that they are making a good faith effort to teach in a way that is supportive, inclusive, and in compliance with the law. The following syllabus statement has been approved by CAPC:
West Chester University is committed to providing equitable access to the full WCU experience for Golden Rams of all abilities. Students should contact the Office of Educational Accessibility (OEA) to establish accommodations if they have had accommodations in the past or if they believe they may be eligible for accommodations due to a disability, whether or not it may be readily apparent. There is no deadline for disclosing to OEA or for requesting to use approved accommodations in a given course. However, accommodations can only be applied to future assignments or exams; that is, they can’t be applied retroactively. Please share your letter from OEA as soon as possible so that we can discuss accommodations.
If you have concerns related to disability discrimination, please contact the university’s ADA Coordinator in the Office of Diversity, Equity, and Inclusion (phone 610-436-2433).
RAMS - Accommodate Resources
You can access your RAMS Accommodate Portal by using the link below
or by going to
select Faculty and login using your WCU username and password
You can view the accommodations for all of the students in your course in one place.
*only those student who have chosen to disclose their accommodations to you will appear in your portal
Log in to your portal
Courses > Select Course > Enrolled Students
It is possible to further filter each of your courses.
You will be notified via email, and it will also appear in your portal.
Courses > Select Course > Alternative Test Room Bookings > Approve
All testing materials must be submitted and picked up either through RAMS - Accommodate (preferred) or in person during office hours.
We are no longer accepting or returning testing materials by email.
To submit testing materials through the RAMS - Accommodate secure file system:
Courses > Exam > Add New > Submit
When your student has completed their exam, materials will be returned either via RAMS - Accommodate or will be available in OEA for pick up during office hours. Exams can be picked up through RAMS - Accommodate:
Courses > Exam > Select Exam
More information is available on the Proctoring Center website.
You can view the notes that have been provided to an OEA student enrolled in your course if they are receiving notes from either a volunteer notetaker (someone already enrolled in your course) or an OEA professional notetaker (an OEA employee who attends your course for the express purpose of providing notetaking accommodations). Notes that are provided through our note taking service, NoteTaking Express, are only available to the student through the NTE Hub and are not available to faculty.
The OEA staff is available for 1:1 information sessions as well as departmental faculty meetings. If you would like to schedule one of these sessions, please email email@example.com.