What should I do if I get a Duo request to approve a login that I did not initiate?
1. Assume that someone is trying to illegally access your account:
2. Choose "Deny" in the Duo app to block the request, then
3. Immediately call the WCU IS&T Helpdesk at 610-436-3350.
Additional information is available in the following Knowledge Base article: What should I do if I receive a Duo login request that I did not Initiate
SEE MORE FREQUENTLY ASKED QUESTIONS ABOUT DUO (below)
What is Duo?
Duo Security uses two-factor authentication to verify your identity to ensure that the person trying to access your account is indeed you. It is called two-factor authentication because it uses two forms of authentication to verify your identity: 1) something you KNOW and 2) something you HAVE.
First, when you visit a secured West Chester University application, you will provide something you KNOW - your West Chester University Username and password.
Secondly, you will use something you HAVE - a physical device such as a smartphone or tablet to verify your identity to complete the login. This approach protects your WCU account from fraudulent access and you are then granted secure access to that specific application.
Duo's self-enrollment process makes it easy to register your smartphone or tablet and install the application on your device. You will receive an enrollment invitation email from Duo (email@example.com) containing a link to the self-service portal.
An introduction to Duo and Frequently Asked Questions is available in this knowledge article: What is Duo and Multi-Factor Authentication?
To add devices and manage your settings, please visit the Duo Self-Service Portal.
For additional assistance with Duo, please call the IT Help Desk 610-436-3350. You may also open a ticket with ServiceNow.