Proactive Advising (with Technology)

Team Members


Dottie Ives-Dewey, Professor of Planning

Shereen Majeeth, Software Engineer

Jessica McMahan, Student Success Coordinator, College of Student Success Coordinator


Deirdre Bertotti, Assistant Athletic Director and Compliance Coordinator

Jim Brenner, Chair and Professor of Public Health

Diane D'Arcangelo, Interim Assistant Vice President for Student Development

Susan Gans, Professor of Psychology

Meg Hazel, Assistant Director, Equal Opportunity and Title IX Investigator

Courtney Lloyd, Academic Advisor, Exploratory Studies

Thom Nixon, Student Success Coordinator, College of Education and Social Work

Tom Pantazes, Instructional Designer

Patrick Richard, Coordinator for Catalog and Curriculum

Chris Stangl, Associate Professor and Chair of Political Science

Jordan Schugar, Associate Professor of English

Why is this important?

“Innovations in technology allow supports to be targeted to meet the needs of individual students. Early warning systems make it easy for institutions to track student performance in required courses and target interventions when and where they are most needed. For example, systems can automatically place a student on administrative hold and require a meeting with an advisor if a critical path course in the student’s major is not completed on time. This targeted approach allows professional and faculty advisors to focus their attention almost exclusively on students most in need of services instead of spreading themselves too thin.” (“The Four-Year Myth ,” a report by Complete College America)

What are we going to do?

  • WCU will conduct a review of their advising infrastructure, including student-to-advisor ratios, advising reporting structures, job descriptions, selection criteria, performance management systems, training, and professional development. Based on results of these reviews, WCU will seek to make infrastructure improvements needed to ensure the delivery of best practice proactive advising.
  • WCU will implement a comprehensive advising assessment plan and establish a process for utilizing assessment results to make continuous advising improvements.
  • WCU will deploy Navigate to manage advising data, degree plan structure, student reenrollment, and progress through degree plans and implement strategies to engage staff and faculty in early warning systems that signal student struggles to enable just-in-time advising interventions.
  • DCCC will encourage their students to make informed choices regarding specific degree programs aligned with the appropriate academic maps no later than the end of their first semester. WCU will encourage their students to select majors no later than the end of their first year.
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