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Information Services: Vice President

West Chester University's Information Services (IS) division's primary role is to provide the campus with technology services and support to faculty, staff and students. The division is comprised of Information Technology Services, Client Training and Support Services, Web and Content Management Services, Technical Services, Networking & Telecommunications, Administrative Computing Systems and Applications, and the RECAP technology conference services. 

Physical Address:
Anderson Hall 21 
Community Service:
On/Off Campus:

Student Employee IT Help Desk Assistant (Pay Band 1)

Supervisor Contact Information
Ben Roma
(610) 436-3547
Treiva Dungee
(610) 436-3397
Position Responsibilities:
Customer Relations, Customer Service, General Office
Involves the following:
• Confidential or sensitive data/information
• Handling financial, student or personnel data/records
This position will provide general assistance with:
Assist customers via phone, walk-in, and remote support. Answer and respond to Help Desk requests and inquiries. Monitor the Help Desk ticketing system for open tickets. Assist with equipment troubleshooting and installation of software when needed. Perform other related duties as assigned.
Specific duties as they relate to this department:
• Deliver customer support via phone, walk-in, and remotely in a Help Desk environment • Troubleshoot and resolve a wide range of computer-related problems • Distinguish between Level 1 and Level 2 end-user problems, evaluate and solve • Clean computers • Install peripherals and supporting software • Train and support other interns • Document work performed • Assist in maintenance of inventory and other records • Assist with basic customer system repairs
Learning Outcomes:
IT Help Desk interns will gain work experience in real world settings and gain exposure to Technology infrastructure.