TK20 FAQS

What is TK20 by Watermark?

The College of Education and Social Work (CESW) uses TK20 by Watermark as a comprehensive online data management system for assessments of student learning outcomes and field placements. Tk20 establishes electronic documentation for continuous improvement of our programs and accreditation. Students will use this system to complete key unit and program course assignments, field applications, field experience binders, surveys, and portfolios.

Who needs a TK20 account?

All students who are enrolled in Educator Preparation Programs that are accredited by the Council for the Accreditation of Educator Preparation (CAEP) are required to have a Tk20 by Watermark account. This includes initial-licensure programs, the M.Ed. Literacy and Reading Specialist Certification, and the Certificate in Autism. Effective August 1, 2018, students who do not have an active account, are required to purchase one.

How do I access TK20?

You can log into Tk20 directly at https://wcupa.tk20.com with your WCU email and password.  Your professor may have also added a link to the Tk20 Homepage in your D2L course. 

I forgot my password. What do I do?

Your password is the same password that you use to access MyWCU and D2L. If you forgot you password, contact the IT Help Desk at 610-436-3350 or help@wcupa.edu.

How do I know if I already have a TK20 account?

If you try to log into Tk20 and receive an error message, it is possible that you do not have an active Tk20 account.  If you are unsure if you have an active account, please contact the Tk20 office at 610-436-2085 or tk20@wcupa.edu

How much does TK20 by Watermark cost?

Students can purchase a Tk20 by Watermark account for $115 ($112 + $3 processing fee) via credit card (Mastercard or VISA) or money order/cashier’s check.

How do I purchase a TK20 account?

Effective August 1, 2018, students can purchase a Tk20 account online via credit card or money order/cashier’s check at https://wcupa.tk20.com. Students who need to utilize financial aid to purchase a Tk20 student account should first obtain a book voucher for $115 from the Bursar's office. Once the book voucher is received, go to the WCU Campus Bookstore's customer service to purchase a Tk20 student account. You may ask for Steve Manella, Erica Considine, or David Urbany at the WCU Campus Bookstore for assistance.

What is the refund policy?

Only accounts that have been totally unused are eligible for a refund (this includes even logging in to your account). If you have a completely unused account, a full refund will be issued within 30 days of purchase; a 50% refund will be issued between 31 days – 6 months of purchase, no refunds will be issued after 6 months. If you need assistance with a refund, contact the WCU Tk20 Office at 610-436-2085 or tk20@wcupa.edu.

What happens if I do not have a TK20 account?

Before purchasing an account, students should consult with their program’s Department Chair or an instructor to ensure purchasing an account is a requirement for their program. If this is a requirement, students who do not already have a paid account, must purchase one by the end of the 2nd week of the semester. Students who do not purchase an account by this date risk being dropped from the course and risk the ability to complete their program.

How do I know that my account has been activated?

You will receive an email confirmation from studentac@watermarkinsights.com once your account has been activated. Please allow 2 – 3 business days after purchase for account activation.

What if I don't get an email confirmation after I purchase my TK20 account?

After purchase, please allow 2 – 3 business days for account activation. If you do not receive an email within 2 – 3 business days of activation request, first check your Junk and/or SPAM email folders. If you still need assistance, contact tk20@wcupa.edu or 610-436-2085.

Is TK20 available on both PCs and Mac?

Tk20 can be accessed from either a PC or a MAC.

What is the recommended browser?

We recommend that you use either Google Chrome or Safari when working within Tk20. Do not use Internet Explorer.

What are TK20 best practices?

  • Please make sure that you are using one of the latest two versions of Chrome or Safari browsers for optimal performance.
  • Do not use the browser back button. Instead, navigate using the tabs and menus within Tk20.
  • Do not sign into Tk20 in multiple tabs or windows. Only have one instance of Tk20 open at a time.
  • Do not include special characters such as (*,', ", &, ?) in the name of a file that is to be uploaded into Tk20.

I received an error stating that my work is already open. What does this mean?

This means that you have two tabs of the same assignment open at one time. You should only access Tk20 in one tab at a time. Close the new tab and return to the original tab to complete your assignment.

Updated Tk20 training guides and videos are available on the WCU Tk20 website.

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