Library - Access Services - Circulation
The Circulation Department serves as the primary check-out and check-in location for items from the general collection. This department also serves to provide patrons with general assistance and direction
Physical Address:
FHG Library, Room #227
Website:
Community Service:
No
On/Off Campus:
On-Campus
Access Services-Circulation Assistant
Supervisor Contact Information
- Position Responsibilities:
- Data Input, General Office, Library
- Involves the following:
-
• Confidential or sensitive data/information
• Handling financial, student or personnel data/records
• Being responsible for/or providing services to anyone under the age of 18 - This position will provide general assistance with:
- Student employees provide assistance to staff by answering customer inquiries, checking out books to customers, checking in books upon return, answering the phone, updating patron records, shelving books, maintaining the stacks and assisting with ongoing projects. Student employees also record statistics on customer interactions and provides basic technology assistance.
- Specific duties as they relate to this department:
- • Providng customer service and answering basic questions. • Checking in and out books. • Shelving books and maintaining the stacks. • Providing basic maintenance of computers, printers, and other equipment. • Providing first-level trouble shooting of computers, software, and equipment. • Track and report issues to appropriate staff. • Record statistics on customer interactions.
- Learning Outcomes:
- Employment at the circulation desk provides student workers with first-hand customer service experience. They learn courtesy and master basic problem-solving skills. The student will also have the opportunity to gain a sense of responsibility and afford him/her the opportunity to learn skills and abilities required to work in a professional office environment. They may develop or expand their technology skills.
Student Assistant (Pay Band 1)
Supervisor Contact Information
- Position Responsibilities:
- Customer Service, Data Input, General Office, Library
- Involves the following:
-
• Confidential or sensitive data/information
• Handling financial, student or personnel data/records
• Being responsible for/or providing services to anyone under the age of 18 - This position will provide general assistance with:
- Student employees work under staff supervision at all times. Student employees provide assistance to staff by answering patron inquiries, charging books to patrons, discharging books upon return, answering the phone, updating patron records, shelving books, maintaining the stacks and assisting with ongoing projects as required.
- Specific duties as they relate to this department:
- •Charging books to patrons. •Discharging books upon return. •Shelving books. •Maintaining the stacks. GENERAL SKILLS AND ATTRIBUTES DESIRED: Strong work ethic. Reliability is a must. Friendly. Great customer service attitude. Strong communication skills. Personable telephone and face to face manner. Computer comfort, knowledge and skills with Microsoft word, Outlook, Excel and Powerpoint is helpful. Ability to work with basic office equipment. Enthusiastic and positive attitude. Ability to be organized and pay attention to detail. Be mature. Attentive listener. Ability to complete goals and task assigned. Ability to work with minimum supervision. Open to suggestions and growth.
- Learning Outcomes:
- Employment at the circulation desk provides student workers with first-hand experience working with the general public. They learn courtesy and master basic problem-solving skills in assisting patrons. Student workers also learn basic office skills, such as providing assistance with patron record-keeping, as well as learning to work with others in an office environment.