West Chester University of Pennsylvania
Department of Geography and Planning
College of Business and Public Management
Business and Public Management Center
50 Sharpless Street
West Chester, PA 19383
Name: Dr. Dottie Ives Dewey
Position: Department Chair
Name: Heather MacQueen
Position: Department Secretary
"I graduated in May of 2016 with a degree in Geography and Planning with an environmental concentration. I also received a minor in Business GIS.
I am currently working at Esri in Redlands, CA as a Support Analyst. What I do in this position is solve the problem our users face while using Esri software. This can be anything from setting up an ArcGIS Online account to helping them troubleshoot why their model isn’t running properly in ArcMap. More specifically, I work on the Desktop team. I handle problems or questions for any Esri desktop product (ArcMap, ArcGIS Online, Business Analyst, ArcGIS Pro, etc). There are other teams that handle ArcGIS Server or Database questions. This job is incredible because I get to help so many people and learn a tremendous amount along the way.
My degree helped me to get this position because of all the GIS integration into most of my geography courses. And not because of the technical side of things but because of the passion I was able to develop for it. Working at Esri requires you to have a lot of passion for GIS and for solving problems. That is what we live and breathe in Support. It wasn’t just the degree or the passion that got me where I am but also all the connections and relationships I formed along the way." - Sarah Bubka