Frequently Asked Questions

What documentation must I provide the Office of Services for Students with Disabilities to receive my accommodations?

How do I register with OSSD?

Once a student has been formally accepted to West Chester University they must complete the 3-Step Registration Process:


Step 2:  SUBMIT APPROPRIATE DOCUMENTATION (upon completion of online form, an email will be sent to your WCU email address that includes information about the type of documentation required and how to submit; all documentation must be submitted via email to  Please do not submit documentation as a photo; otherwise you will need to resubmit in a different format.  

Step 3:  ATTEND AN INTAKE MEETING (following receipt of appropriate documentation, the OSSD will contact you to schedule a one-on-one intake meeting).  Accommodations that are issued during an intake meeting are effective on the date of the intake meeting.

Please note that accommodations are not retroactive and that documentation submitted by you or on behalf of you is the property of the OSSD and will not be returned to you.  Please also note that if you choose not to contact our office, documentation submitted by you or on your behalf will be destroyed no earlier than six months from the date received.

 The OSSD staff will work with the student to determine what accommodations are appropriate using a check list that prompts an examination of needs in the context of college classes. Letters of Accommodation will then be emailed directly to the student. The Letter of Accommodation explains the rights and responsibilities of the students under the laws along with a list of recommendations. A copy of this letter should be presented by the student to each professor at the beginning of each semester.

How do I request my letters of accommodations each semester?

It is the responsibility of the student to request that their LoA be renewed each semester by completing the online renewal form at  Students who complete the form prior to the beginning of a semester should expect to receive their Letters of Accommodation via email prior to the beginning of the semester.  During the semester, LoAs are sent via email within 3 business days of completion of the online form.  If you believe you need any modifications to your current accommodations, you will need to schedule an appointment to meet with the director of the OSSD.

How do I use my testing accommodations?

Students are responsible for making arrangements with faculty for test accommodations. It is always preferable for students to take tests in close proximity to the professor in the case of problems. However, some students and faculty prefer to use the OSSD Test Proctoring Center (contact  

Where is the test proctoring center?

The Test Proctoring Center is located on the second floor of the Lawrence Center, Room 240, across the hall from OSSD.

How do I file a grievance?

What is TRIO Student Support Services?

TRIO programs were created under the Economic Opportunity Act of 1964 and expanded in following years by other acts and amendments to provide postsecondary educational opportunities to eligible students from middle school through post baccalaureate degree programs. The SSS program provides opportunities for academic development, and assists students towards the successful completion of their postsecondary education. The TRIO grant allows us to provide services such as academic coaching and tutoring.

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