Need Help?

Self-Service: Submit a request to IS&T
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Introducing ServiceNow where you can submit a request 24 hours a day and track the status anytime.
Use our Service Catalog to solve the issue on your own 24 hours a day.
Now you can reset your password or unlock your account without calling the Help Desk.

Call Us: 

Option 1: ResNet Central (Parent/Student/Alumni technical support)
Option 2: Faculty/Staff Help Desk (Employee technical support)
Option 3: Hours & Locations

Visit Us: 
Employees - Anderson Hall 119, Faculty & Staff Help Desk

Students - Brandywine 003, ResNet

Help Desk

Information Services & Technology delivers and supports university-wide connectivity to the wired and wireless networks (RamNet), access to a variety of virtualized software applications from personally owned devices (RamCloud), printing from personally owned devices to university multi-function printers (RamPrint), and maintains over 3,000 Tech Fee funded computer devices for student use across teaching and learning spaces, computing labs, laptop carts, and various course-specific equipment for short-term loan.

 The IS&T Help Desk/ResNet is the central point of contact for all technology-related hardware, software, and system support such as Office 365, myWCU and D2L at West Chester University, with offices in Anderson Hall 119 and Brandywine Hall 003.  The Help Desk provides first level customer support for students and employees in locations such as administrative offices, classrooms, residence halls, remote sites & satellite campuses. 

For self-service options and to learn more about specific services provided by Information Services & Technology, please browse the Service Catalog or dial 610-436-3350 to speak with an analyst. Please note that the Help Desk & ResNet are closed for New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, day after Thanksgiving, Christmas Day.

Spring 2020 Hours of Operation

Day Hours

7:30AM - 11:00PM (Faculty/Staff)
8:00AM - 8:00PM (ResNet)

Tuesday 7:30AM - 11:00PM (Faculty/Staff)
8:00AM - 8:00PM (ResNet)
Wednesday 7:30AM - 11:00PM (Faculty/Staff)
8:00AM - 8:00PM (ResNet)
Thursday 7:30AM - 11:00PM (Faculty/Staff)
8:00AM - 8:00PM (ResNet)
Friday 7:30AM - 5:00PM (Faculty/Staff)
8:00AM - 4:30PM (ResNet)
Saturday 12:00PM - 5:00PM (Faculty/Staff)
ResNet Closed
Sunday 4:00PM - 11:00PM (Faculty/Staff)
ResNet Closed


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