Get Equipped

IS&T is suspending new IT hardware purchases and computer upgrade requests until October 5, 2020.  IS&T will continue to accommodate equipment needs through the existing loaner program. Critical purchase requests approved by Vice President’s will be handled on a case by case basis.

Just as a reminder, per the IT purchase policy hardware or software not purchased through IS&T may not be eligible for reimbursement.

Planning to Work Remotely

When planning to work from home, you should think about the work resources that you'll need at home and the campus resources to which you'll need access.  The types of things we need to do our jobs vary, but there are a few things that are common to all.  To properly equip yourself for remote work, you'll need:

  • Internet service
  • Computer or laptop (and power adapter)
  • Telephone services
  • Webcam or computer webcam for video conferencing (optional)
  • Headset or simple earbuds with a mic (as an alternate to your computer speakers)

Options for computers

If you don't already have a work laptop or a home computer that you can use for remote work, you can borrow a laptop from the IST Loaner Program.  You may also decide to purchase a laptop; recommended models and configurations for both Windows and Mac computers follow.

IST 'Work At Home' Loaner Program

Note:  To support the University’s move to social distancing for the short term, computing technology is available (there is a limited supply).

Technology in the loaner program includes: 

  • laptops
  • iPads
  • Webcams
  • MiFis (hotspot)

RESERVING A DEVICE

Computers and mobile devices and accessories are limited to the supply on hand. In anticipation of a greater number of requests for technology, IST has made every effort to maximize the number of laptops and devices available for loan from the Work-At-Home loaner pool.  

Directions to reserve a device for Students

To reserve a device from the loaner program, complete and submit the Student Loaner Request form within ServiceNow

  1. Go to the ServiceNow page at www.wcupa.edu/ServiceNow and click on the Login to ServiceNow button on the right of the page.
  2. Login using your WCU credentials.
  3. Click on the Request Services or Equipment icon in the center of the page.
  4. Employees: Click on the Student Loaner Request tile or search Student Loaner Request in the How can we help? Box and press your Enter key.
  5. In the Alternate Phone field, enter the best phone number to reach you.
  6. In the Alternate email address enter the best non-WCU email address to reach you.
  7. From the drop-down menu for Laptop choose Yes or No.
  8. From the drop-down menu for Webcam choose Yes or No.
  9. From the drop-down menu for Mobile HotSpot internet choose Yes or No.
  10. Check the box next to “I acknowledge that this equipment is property on loan from IS&T, and must be returned.”
  11. For the Shipping Address fields, please fill in Street Address, Apt/Suite, City, State, Zip Code.
  12. Click Add to Cart.
  13. Click the View Cart link in the green banner that appears above the form.
  14. Verify your request details then click Proceed to Checkout.
  15. Click Checkout (The person submitting the request will receive an email confirmation).

Directions to reserve a device for Employees

To reserve a device from the loaner program, complete and submit an Equipment Loan Request form from within ServiceNow. 

  1. Go to the ServiceNow page at www.wcupa.edu/ServiceNow.
  2. Login using your WCU credentials.
  3. Click on the Request Services or Equipment icon in the center of the page.
  4. Employees: Click on the Departmental Loaner Request tile or search Departmental Loaner Request in the How can we help? Box and press your Enter key.
  5. In the Requested for field, enter the name of the person for whom the computer is being reserved.(Location should populate based on name)
  6. In the Phone Number to be Reached at field enter the best phone number to be reached
  7. In the Supervisor field, enter the name of the direct supervisor of the person equipment is being requested for.
  8. From the drop-down menu for Employee Type choose whether the request is for Faculty or Staff. 
  9. Specify the device you would like to borrow (Laptop, iPad, Mobile hotspot, Webcam).
  10. Click Add to Cart.
  11. Click the View Cart link in the green banner that appears above the form.
  12. Verify your request details then click Proceed to Checkout.
  13. Click Checkout (The person submitting the request will receive an email confirmation).

Directions regarding Computer Purchase

https://www.wcupa.edu/infoServices/serviceNow/requests.aspx

Need Help?

If you need help contact IT Help Desk www.wcupa.edu/servicenow  | 610-436-3350

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