Service Request

Services

These services can be accessed by calling our office, walking-in during business hours, or requesting service on-line using Service-Now.

  • Network Connectivity
  • Account Logon Support
  • Limited Computer Operating System Support
  • Virus and Spyware Removal
  • Data Back-up
  • Office 365 Support

Service Agreement

ResNet Central and its consultants provide technical service to West Chester University students exclusively.

This agreement governs the repair request between ResNet Central, ResNet Central personnel (consultants), and West Chester University students, referred to as clients

Service Description
Liability ResNet Central is not liable for any damage or loss of data caused by natural or unnatural causes while servicing clients' equipment, such as electrostatic discharge, electrical surges, brown outs, fire, floods/water damage, or any other occurrences
Equipment ResNet Central retains the right to refuse service to any device for any reason, including physically damaged equipment. Clients may be asked to provide valid WCU identification during pickup or drop-off of equipment.
Software The Client's computer must contain valid licensed software, which includes the operating system and all other commercial software. Consultants may remove any software that ResNet Central believes will adversely affect the computer or the campus network. Consultants may install virus/spyware protection or any other utility software currently used by ResNet Central, if necessary.
Personal Data Clients should backup personal data before service. Neither ResNet Central nor its consultants are liable for any data loss.
Guarantee There is no guarantee written, spoken, or implied that your equipment will be repaired to your satisfaction.

 

Service Request

Request service via Service-Now.

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