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ResNet Central

QuickConnect

Contact Us  

ResNet Central

Address:
Brandywine Hall Rm 003, Ground Floor
709 S. New Street
West Chester, PA 19383


Phone: 610-436-2660
Fax: 610-738-0591
Email: resnet@wcupa.edu


Richard A. Jackson
ResNet Central Manager

QuickConnect

QuickConnect Wireless Toubleshooting

Intermittent Connectivity, Slow Connection

Make sure you have a strong signal. Move to an area with a stronger wireless signal.

The access point (AP) is a shared medium and acts as a wireless hub. Therefore, a large number of users on an individual AP degrades performance. Move to a less busy area.

My connection seems to drop whenever I enter or exit a residence hall

The AP's outside run at a different speed than the AP's inside the residence halls. When someone moves from one area to another, the connection needs to be dropped and then re-established to work with the different speed. This happens very quickly, however occasionally the interuption is noticable. It is a sign of normal operation.

I am constantly having to enter my credentials but never get authenticated

Make sure you have a strong signal, move to an area with a stronger wireless signal.

I just changed my password and now I can't log into my account

Whenever you change your account password, make sure that you update the password on any other mobile device you use to access the network. If you have your smart phone to automatically connect to RamNet and you don't update your password, it will try to connect with the old password resulting in an invalid login attempt. After a number of tries, you account will become locked and you will have to come to ResNet to unlock your account.

Signal Strength

Poor signal strength leads to intermittent connection. Obstacles, such as walls, metals can absorb or reflect RF energy and can reduce signal strength. Move to an area with a stronger wireless signal.

AP Load

The access point (AP) is a shared medium and acts as a wireless hub. A large number of users on an individual AP may degrade wireless performance. Move to a less busy area.

Radio Frequency (RF) Interference

RF interference can be a major cause for poor wireless performance. Devices such as cordless telephones, microwaves ovens and bluetooth devices are sources of RF interference. Other unauthorized wireless routers operating on the same frequency range can also cause RF interference. If possible, disable any bluetooth devices or cordless phones temporarily when troubleshooting performance issues.

5Ghz Channel

Some areas offer 802.11 n coverage (2.4 and 5Ghz channels). 5Ghz is less susceptible to RF interference If supported, set your wireless card to prefer 5Ghz channel.