Please note that we are experiencing high call volumes. We encourage you to submit your request using http://www.wcupa.edu/servicenow. We are processing requests as quickly as possible and appreciate your patience. Work Continuity Plan

Need Help?

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Self-Service: Submit a request to IS&T 24 hours a day and track the status anytime or use our Service Catalog to solve the issue on your own 24 hours a day.

Now you can reset your password or unlock your account without calling the Help Desk.

Call Us: 

610-436-3350
Option 1: ResNet Central (Parent/Student/Alumni technical support)
Option 2: Faculty/Staff Help Desk (Employee technical support)

Visit Us: (note: both physical office locations are currently closed but work is being conducted remotely)
Employees - Anderson Hall 119, Faculty & Staff Help Desk
Students - Brandywine 003, ResNet

Help Desk

Information Services & Technology delivers and supports university-wide connectivity to the wired and wireless networks (RamNet), access to a variety of virtualized software applications from personally owned devices (RamCloud), printing from personally owned devices to university multi-function printers (RamPrint), and maintains over 3,000 Tech Fee funded computer devices for student use across teaching and learning spaces, computing labs, laptop carts, and various course-specific equipment for short-term loan.

 The IS&T Help Desk/ResNet is the central point of contact for all technology-related hardware, software, and system support such as Office 365, myWCU and D2L at West Chester University, with offices in Anderson Hall 119 and Brandywine Hall 003 (both physical locations are closed at this time).  The Help Desk provides first level customer support for students and employees in locations such as administrative offices, classrooms, residence halls, remote sites & satellite campuses. 

For self-service options and to learn more about specific services provided by Information Services & Technology, please browse the Service Catalog or dial 610-436-3350 to speak with an analyst. Please note that the Help Desk & ResNet are closed for New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, day after Thanksgiving, Christmas Day.

Spring 2020 Hours of Operation

Day Hours
Monday

Faculty/Staff
8:00AM - 7:00PM
Student
8:00AM-8:00PM

Tuesday Faculty/Staff
8:00AM - 7:00PM
Student
8:00AM-8:00PM
Wednesday Faculty/Staff
8:00AM - 7:00PM
Student
8:00AM-8:00PM
Thursday Faculty/Staff
8:00AM - 7:00PM
Student
8:00AM-8:00PM
Friday Faculty/Staff
8:00AM - 5:00PM
Student
8:00AM-4:30PM
Saturday Closed
Sunday Closed

 

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