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D2L Services

Technical / FAQ

Contact D2L Services  

D2L Services

Main Office:
Peoples Building Room 33
690 S. Church Street
West Chester, PA 19382
Phone: 610-436-3350
Email: d2l@wcupa.edu


D2L Night and Weekend Technical Support 
Phone: 1-866-832-1851 
Submit After Hours Support Request

Technical / FAQ

How do I log into D2L?

You can log into D2L from the top of any WCU webpage. Choose the D2L tab and enter your username and password. (This is the same username and password you use for your WCU email and your myWCU). 

D2L Services recommends the use of Firefox or Chrome when working in D2L. You may experience issues when utilizing other browsers.

I cannot log into D2L because my password expired. How do I reset my password?

If you are having difficulty logging into D2L due to password issues, please contact the WCU IT Help Desk at 610-436-3350.

My classes are not showing up in D2L. Why?

Please note that it can take up to 24 hours for D2L to be updated once you are officially registered for a course with the Registrar's Office. It is also possible that your instructor has not activated the course in D2L.  If you see that you have the course listed in MyWCU, contact the instructor to confirm when/if they will be using the D2L Course Site.

I teach multiple section of the same course. Can I combine them into one?

You can combine multiple sections of a course into one. Please fill out the combine course request form and send it to the D2L team. Please note that we do not accept course combine requests after the first week of the semester.

What are the recommended browsers?

D2L Services recommends the use of Firefox or Chrome when working in D2L. You may experience issues when utilizing other browsers.
Students should avoid using mobile devices (iPad, iPhone, Android devices, etc.) when submitting assignments or taking quizzes in D2L

What is the maximum size video that I can upload to my My Media (Kaltura)?

Due to browser limitations, it is recommended to upload files less than 500MB via My Media (Kaltura). For any file size over 1GB, please contact D2L Services for assistance.

Is there a recommended size for my D2L files?

Please see the following for recommended D2L file sizes.

  • D2L E-mail
    • Maximum Attachment Size Limit: 10 MB
    • Maximum Message Size Limit: 10 MB
  • Assignment Folders (Dropbox)
    • Recommended File Size Limit: Less than 20 MB
    • Maximum Total Storage space: unlimited
  • Content
    • Recommended File Size Limit: Less than 20 MB
    • Maximum Total Storage space: unlimited

Helpful Faculty Tools

Did you know that there are additional tools integrated into West Chester's instance of D2L? These tools work in conjunction with D2L to assist with plagiarism detection, communication, and audio visual needs.

Camtasia: Camtasia is a powerful video creation and editing tool that allows you to capture anything on your screen, as well as import other video, music, photos and more to customize your video. The Camtasia Add-In for PowerPoint enables a quick and easy method to view the slideshow presentation and record voice-over. This software can be installed on WCU issued computers. For more information, please email FAST@wcupa.edu.

Collaborate - Online rooms: BB Collaborate is a useful tool that allows faculty to schedule virtual "real-time" classrooms. Online rooms can be utilized in the following scenarios: when it is not possible to meet in an on-site classroom setting, to allow student groups to meet virtually, and to hold virtual office hours or one-on-one meetings.

My Media (Kaltura): My Media is a secure audio/video streaming service (Kaltura) that is used to upload and manage media files for use in D2L.

Respondus: Respondus 4.o is a Windows-based software authoring tool that allows faculty to create exams in MS Word format and publish directly into a D2L course. An added benefit is that it allows faculty to retrieve an existing exam from a D2L course and print it. The Respondus Test Bank Network provides access to 7,000 publisher test banks to create exams and learning activities. This software is available for DOWNLOAD to active WCU faculty.  Contact D2L@wcupa.edu for assistance.

Turnitin / Grademark: Turnitin checks student's dropbox submissions for potential plagiarism. The Originality Reports that are generated provide a summary of matching or highly similar text found in a submitted paper. Turnitin will search the web and all documents that have been submitted through the tool to check for originality.

Brightspace Community Website

The Brightspace Community site contains tutorials, training materials, and demonstration videos. A log-in is required. The username and password are unique to the Brightspace Community. Please follow these steps to register:

  1. Go to Brightspace Community
  2. Click on the Enrollment link located on the top right of the screen
  3. Fill out the appropriate information and click Submit

NOTE: When filling out Organization Name, please make sure to put "West Chester University of Pennsylvania."

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