Zoom

Updated Zoom Security Settings (4/5/2020)

Technical Support - Please be advised that users looking for just in time Zoom support should dial 610.436.3350 to reach the IS&T HelpDesk and press option 4 to speak to a technician during LIVE synchronous sessions. Coverage extends from 8:00am - 8:00pm for Monday - Thursday, and Friday 8:00am - 4:00pm.

If you have already set a password, there's no further action necessary.

A simple, yet mandatory password feature has been introduced to protect WCU Zoom meetings against uninvited guests. With this update, password requirements have been added to:

  • Previously Scheduled Meetings 
  • Newly scheduled Meetings 
  • Meetings using PMI (Personal Meeting ID)

View the information below to understand how this will impact meeting hosts and participants.

Impact on Previously scheduled Meetings

Q: How does this Impact Zoom Meeting Hosts? 
A: Hosts will need to edit the meeting to copy the new meeting URL, and password. Hosts will also have the option to customize the password. Once a password is set, hosts will have the option to provide a password embedded link* (default) or the standard link to users. Hosts will need to redistribute the link and password information.

Q: What happens to previously scheduled meetings that already had a password set? 
A: No further action is required. Existing meeting links will still work, and participants will continue to be prompted for a password.  Please note when viewing meeting settings, the password embedded link* will be displayed as default. Do not be alarmed, this does not break the original links or passwords. If hosts choose to use the password embedded link, they will need to redistribute the link and password information. 

Learn More

Q: How does this impact meeting participants? 
A: Existing meeting links will now require a password. When using the Desktop Client (manually entering a Meeting ID), or when using an old URL participants will be prompted for a password. For password embedded links, participants can join with just one click without having to enter the password. It is recommended that participants contact their meeting hosts to ensure they have the correct meeting URL and password.

Q: What happens to previously scheduled meetings that already had a password set? 
A: Existing meeting links will still work, and participants will continue to be prompted for a password. Please note meeting hosts may choose to use the password embedded link; and as result, may send updated meeting information. 

Impact on Newly scheduled Meetings 

Q: How does this Impact Zoom Meeting Hosts? 
A: Passwords will be auto generated for new meetings and are mandatory.  Hosts will still have the option to customize the password. Once a password is set, hosts will have the option to provide a password embedded link* (default) or the standard link to users. Hosts will need to provide both the link and password information to their intended participants.
 
Q: How does this impact meeting participants? 
A: When using the Desktop Client (manually entering a Meeting ID), or when using a standard URL participants will be prompted for a password. For password embedded links, participants can join with just one click without having to enter the password. It is recommended that participants test the provided URL to ensure they have the correct meeting URL and password.

Impact on Meetings using PMI (Personal Meeting ID)

Q: How does this Impact Zoom Meeting Hosts? 
A: Passwords will only be auto generated when Join Before Host is enabled. Hosts will still have the option to customize the password.  If Join Before Host is not enabled the Require Meeting Password setting becomes optional. Once a password is set, hosts will have the option to provide a password embedded link* (default) or the standard link to users. Hosts will need to provide both the link and password information to their intended participants.

Learn More

Q: How does this impact meeting participants? 
A: When using the Desktop Client (manually entering a Meeting ID), or when using a standard URL participants will be prompted for a password. For password embedded links, participants can join with just one click without having to enter the password. It is recommended that participants test the provided URL to ensure they have the correct meeting URL and password. 
NOTE: If a meeting does not have Join Before Host enabled, participants will be prompted with a Waiting for Host message. 
 
* Password embedded links will be encrypted allowing participants to join with just one click without having to enter the password.


About Zoom

Zoom LogoZoom Video Communications is the primary Web-Conferencing tool for faculty teaching online and blended courses. To create your WCU Zoom account, simply login to wcupa.zoom.us using your WCU login credentials.

Zoom is great for meeting with students online, holding advising sessions, or meeting with colleagues.

The Zoom platform was built with accessibility and mobility at the forefront. This means that it adapts to different screen sizes and looks great on laptops, tablets and smartphones. You'll find it much easier to access meetings, and collaborate with students.

Zoom Topics

Zoom FAQ

If I am hosting a meeting, do I have to join via Single Sign On (SSO)?

Yes, when you are hosting a meeting, you must sign into your meeting by using Single Sign On (SSO). This is true whether you are logging in from the web client, the desktop client, or the mobile app. This will allow you to successfully run your meeting.

If I am attending a meeting, do I have to join via Single Sign On (SSO)?

No, if you are participating in a meeting as an attendee, you do not need to sign into the meeting using Single Sign On (SSO).

How can I merge my basic and premium accounts?

If you created a Zoom basic account with your WCUPA email and set up a password, you can merge this account with your WCUPA Zoom account. 

  1. Ensure you're signed out of your basic Zoom account.
  2. Go to https://wcupa.zoom.us/ and click the blue "Sign in" button.
  3. This will take you to the WCUPA sign in page. Log in with your WCU credentials.
  4. You should have the option to combine your two accounts together. Merge them, and then you can sign in with your WCUPA credentials!

Can I use Zoom on multiple devices?

You can be signed in to Zoom on one computer, one tablet, and one phone at a time. If you sign into an additional device while logged into another device of the same type, you will be logged out automatically on the first device. 

Zoom does not permit sharing accounts with multiple individuals.

How do I find my recording?

You can record your Zoom meeting locally to your computer or to the Zoom cloud. Files stored on the cloud can be accessed on your desktop or from the web. Locally recorded meetings and webinars can only be accessed on the computer that recorded the meeting. This article covers finding and viewing local and cloud recordings from the Zoom client or the Zoom web portal.

Where do I download the latest version?

On a PC or Mac, Zoom provides a pop-up notification when there is a new Mandatory or Optional update within 24 hours of logging in or review this article to manually download the latest verison.

On iOS and Android, Zoom uses the mobile notification whenever there is a new update. You can click on the Appstore to update. On Android, you can download the latest version from Google Play. 

To find out what version you are running, please see What Version Am I Running?

How do I join a meeting?

This article discusses how to join an instant meeting through an email invite, an instant messaging invite, from the browser, from the Zoom desktop and mobile application, from a landline or mobile phone, and with a H.323 or SIP device.

How do I join or test my computer/device audio?

To allow other meeting participants to hear you in a Zoom Meeting, you will need to choose how you would like to join audio for the meeting. There are two ways to join the audio, joining via computer and joining via telephone. This article will show you how to join your computer audio and test that it is working.

My video/camera is not working

If your camera is not showing up in the Zoom Settings or it is selected and not showing any video, these tips can help you troubleshoot why it is not working.

If you have not already, test your video to confirm that the correct camera is selected and adjust your video settings. Learn how to test your video.

How do I share my screen?

Zoom allows for screen sharing on desktop, tablet and mobile devices running Zoom. Review this article for detailed instructions.

  • The host and attendee can screen share by clicking on the Share Screen icon.
  • The host does not need to "pass the ball" or "make someone else a presenter" to share.
  • The host can "lock screen share" so no attendee can screen share.

How do I schedule meetings?

Zoom offers multiple methods to schedule a meeting. A host has control over the options for their scheduled meetings. Review this article for detailed instructions.

  • Schedule from the Zoom desktop client or mobile app
  • Schedule from the Zoom Web Portal
  • Schedule from plugin (Chrome, Outlook, Firefox)
  • Schedule for someone else - PDF Guides for Executive Assistants (Outlook, Google)

How do I invite others to join?

There are several ways to invite participants to a scheduled or instant meeting. This article covers:

Instant Meeting Invite

  • Invite by Email
  • Invite by IM
  • Copy URL or Copy Invitation

Scheduled Meeting Invite

  • Application Invitation
  • Web Portal Invitation

What is the difference between a meeting and a webinar?

The Meeting and Webinar platforms offer similar features and functionality, but have some key differences.

Meetings are designed to be a collaborative event with all participants being able to screen share, turn on their video and audio, and see who else is in attendance. 

Webinars are designed so that the host and any designated panelists can share their video, audio and screen. Webinars allow view-only attendees. They have the ability to interact via Q&A, chat, and answering polling questions. The host can also unmute the attendees. A side by side comparison can be found in this article.

When does Zoom provide updates, bug fixes, and feature enhancements?

Zoom has a new release about every 3 months, however, any needed bug fixes are performed in between releases. Stay informed by subscribing to updates at status.zoom.us or reviewing the latest release notes.

Back to top of page.