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D2L Help

Zoom

Contact D2L Help  

D2L Help

Main Office:
Peoples Building - Room 33
690 S. Church Street
West Chester, PA 19382

Phone: 610-436-3350,
Email: d2l@wcupa.edu

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Zoom

Zoom LogoZoom Video Communications is the primary Web-Conferencing tool for faculty teaching online and blended courses. To create your WCU Zoom account, simply login to wcupa.zoom.us using your WCU login credentials.

The Zoom platform was built with accessibility and mobility at the forefront. This means that it adapts to different screen sizes and looks great on laptops, tablets and smartphones. You'll find it much easier to access meetings, and collaborate with students.

Zoom Topics

Zoom FAQ

Can I use Zoom on multiple devices?

You can be signed in to Zoom on one computer, one tablet, and one phone at a time. If you sign into an additional device while logged into another device of the same type, you will be logged out automatically on the first device. 

Zoom does not permit sharing accounts with multiple individuals.

How do I find my recording?

You can record your Zoom meeting locally to your computer or to the Zoom cloud. Files stored on the cloud can be accessed on your desktop or from the web. Locally recorded meetings and webinars can only be accessed on the computer that recorded the meeting. This article covers finding and viewing local and cloud recordings from the Zoom client or the Zoom web portal.

Where do I download the latest version?

On a PC or Mac, Zoom provides a pop-up notification when there is a new Mandatory or Optional update within 24 hours of logging in or review this article to manually download the latest verison.

On iOS and Android, Zoom uses the mobile notification whenever there is a new update. You can click on the Appstore to update. On Android, you can download the latest version from Google Play. 

To find out what version you are running, please see What Version Am I Running?

How do I join a meeting?

This article discusses how to join an instant meeting through an email invite, an instant messaging invite, from the browser, from the Zoom desktop and mobile application, from a landline or mobile phone, and with a H.323 or SIP device.

How do I join or test my computer/device audio?

To allow other meeting participants to hear you in a Zoom Meeting, you will need to choose how you would like to join audio for the meeting. There are two ways to join the audio, joining via computer and joining via telephone. This article will show you how to join your computer audio and test that it is working.

My video/camera is not working

If your camera is not showing up in the Zoom Settings or it is selected and not showing any video, these tips can help you troubleshoot why it is not working.

If you have not already, test your video to confirm that the correct camera is selected and adjust your video settings. Learn how to test your video.

How do I share my screen?

Zoom allows for screen sharing on desktop, tablet and mobile devices running Zoom. Review this article for detailed instructions.

  • The host and attendee can screen share by clicking on the Share Screen icon.
  • The host does not need to "pass the ball" or "make someone else a presenter" to share.
  • The host can "lock screen share" so no attendee can screen share.

How do I schedule meetings?

Zoom offers multiple methods to schedule a meeting. A host has control over the options for their scheduled meetings. Review this article for detailed instructions.

  • Schedule from the Zoom desktop client or mobile app
  • Schedule from the Zoom Web Portal
  • Schedule from plugin (Chrome, Outlook, Firefox)
  • Schedule for someone else - PDF Guides for Executive Assistants (Outlook, Google)

How do I invite others to join?

There are several ways to invite participants to a scheduled or instant meeting. This article covers:

Instant Meeting Invite

  • Invite by Email
  • Invite by IM
  • Copy URL or Copy Invitation

Scheduled Meeting Invite

  • Application Invitation
  • Web Portal Invitation

What is the difference between a meeting and a webinar?

The Meeting and Webinar platforms offer similar features and functionality, but have some key differences.

Meetings are designed to be a collaborative event with all participants being able to screen share, turn on their video and audio, and see who else is in attendance. 

Webinars are designed so that the host and any designated panelists can share their video, audio and screen. Webinars allow view-only attendees. They have the ability to interact via Q&A, chat, and answering polling questions. The host can also unmute the attendees. A side by side comparison can be found in this article.

When does Zoom provide updates, bug fixes, and feature enhancements?

Zoom has a new release about every 3 months, however, any needed bug fixes are performed in between releases. Stay informed by subscribing to updates at status.zoom.us or reviewing the latest release notes.

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