Enabling Third-Party Cookies for Kaltura

If you see an error that says “It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue please update your settings to allow 3rd party cookies.” then you need to adjust your browser settings. 

Shows a box that says "“It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application.  To resolve this issue please update your settings to allow 3rd party cookies."

iPhone or iPad

To correct this issue on an Apple iPhone, go to Settings, Safari, and then make sure that both Prevent Cross-Site Tracking and Block All Cookies are turned OFF as shown in the image below.

Image shows a dropdown menu on an iPhone or iPad where the settings "Prevent Cross-Site Tracking" and "Block All Cookies" are turned off.

 

Apple Mac

Open Safari. In the menu bar at the top of the screen, select Safari and then Preferences.

Image shows how to access Preferences in Safari by selecting Safari in the navigation bar and then Preferences.

Go to Privacy and uncheck Prevent cross-site tracking and Block all cookies. 

This shows the Privacy window in Safari where both the "Prevent cross-site tracking" and "Block all cookies" has been unchecked.

Refresh the D2L web tab and the Kaltura video should now display.

Google Chrome

  1. Click or tap on the "Customize and control Google Chrome" button from the top-right corner of your window. This looks like three dots stacked vertically. Select Settings from that menu.

    Image shows a circle around the Chrome menu option in the upper-right part of the screen and a box around the Settings options in that menu.
  2. Scroll down and click Privacy and Security.

    There's a red box around the "Privacy and Security" setting in the left-hand navigation bar in Chrome.
  3. Select Site Settings.

    There's a red box around "Site Settings" in the Privacy and Security section of Chrome.
  4. Click on Cookies and Site Data.

    There's a red box around the "Cookies" settings.
  5. Set the "Block third-party cookies" switch to "off"; make sure the circle is on the left and the bar is gray. If it's blue, that means you are blocking cookies.

There is a red box around "Block third-party cookies". The circle next to this title is set to left, indicating this setting is off.

Mozilla Firefox

  1. Click the "menu" button in the top-right corner of your screen. This looks like three bars stacked vertically. Select Options from the menu.

    There is a red box in the upper-right hand corner of the Firefox screen over the menu icon. This icon looks like three horizontal bars stacked vertically. A box is also around the Options icon in that menu.
  2. In the "Options" tab, choose Privacy & Security in the left sidebar navigation.
  3. Ensure that the Standard box is selected.

    There is a red box surrounding the "Privacy and Security" setting in the left-hand navigation bar in Firefox. There is also a box surrounding the "Standard" method of blocking cookies and other data in Firefox.

 

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