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18-27  Enrollment Services Representative 2- Student Financial Services (Position Extended)

Salary: $37,986

Deadline: 22/08/2018

Position Summary:
Cheyney University of Pennsylvania seeks applicants for an Enrollment Services Representative 2 to provide a variety of financial aid support and services to students and families. Work involves the access and review of student records, the review, interpretation, and explanation of Financial Aid federal regulations and procedures; consultation with professional SUA and management staff to resolve complex or involved customers inquires; and the delivery of information , assistance, and services for intricate issues to customers and staff. This work requires a high level of data accuracy and requires that the incumbent pay very close attention to detail. This position reports to the Assistant Director of Scholarships and Grant Management.


• Assist for the preparation and mailing of all financial aid correspondence.
• Responsible for the administration of Federal Work Study job applications, job descriptions, and pertinent paperwork needed for the program.
• Interprets and explains applicable laws, rules, regulations and procedures. Accesses, reviews, and navigates through the Universities’ record systems to review and verify account information.
• Coordinates the institutional Tuition Waiver process.
• Assists Associate Director with the coordination of programs such as the Default Prevention Plan.
• Coordinate and process documents related to Entrance Counseling and Master Promissory Notes for the federal student loan program.
• Coordinate the federal exit counseling process for graduates and withdrawals.
• Coordinates the collection of paperwork required for professional judgement and Satisfactory Academic Progress reviews.
• Processes and files consortium agreements and late disbursement forms.
• Manage the DC Tag and Pittsburgh Promise grant programs.
• Greets and assists visitors as needed in the front office.
• Coordinate and monitor the annual quality control audit of aid files.
• Assist in the ongoing data imaging process.
• Assists and actively participates with the registration process, and provides advice and assistance on the proper completion of all forms.
• May train or assist new employees, cross train other employees or students.
• Actively participate in team and department projects as necessary.
• Ability to communicate effectively, both orally and in writing.
• Completes other duties as assigned.

Selection Criteria: Minimum Education & Training:
Three years of experience in the delivery of technical services and assistance to customers that involved the application of specific laws, rules, regulations and procedures, and which included or was supplemented by one year of direct public contact work;


An associate degree and one year of experience in the delivery of technical services and assistance to customers that involved the application of specific laws, rules, regulations and procedures, and which included or was supplemented by one year of direct public contact work;


An equivalent combination of experience and training

Required Knowledge, Skills & Abilities:

• Knowledge of applicable laws, rules, regulations, and processes
• Knowledge of basic bookkeeping and accounting principles and practices
• Knowledge of Financial Aid regulations, processes, and administration
• Knowledge of Departmental systems, programs, and operations
• Knowledge of general office procedures, standard office machines and equipment
• Knowledge of personal computer software programs including Windows based work processing, spreadsheet, and database software, and Internet and email navigation
• Ability to operate a terminal or personal computer to access and review records systems for account and records information and operate a variety of software programs
• Ability to interpret and explain clearly and concisely applicable laws, rules, regulations and procedures, and customer rights and responsibilities
• Ability to verify and effectively communicate orally and in writing account, record, and financial aid related information through the review of transcripts, forms, and documents and the access and review of internal systems
• Ability to consistently promote and deliver information, assistance, and services in a courteous, accurate and professional manner
• Ability to establish positive and effective working relationships with customers, their representatives, members of the University Community and their staff, federal, state and other agencies and the public
• Ability to perform arithmetic calculations to calculate, verify and/or correct erroneous account information
• Ability to provide assistant in training new employees and cross-training incumbent employees in Enrollment Service Center functions and programs
• Ability to deliver customer service, education, and information programs

Instructions for Applying:
Applicants must complete an online application and upload a resume and cover letter. All applications must be submitted through the online application system. Mailed, emailed or fax applications materials will not be considered. Review of applications will begin immediately and continue until the position is filled.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment criminal background checks.