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18-25  Associate Director of Student Financial Services


Deadline: 01/01/1900

Position Summary:
Cheyney University of Pennsylvania seeks applicants for an Associate Director of Student Financial Services to provide leadership and direction for staff in the daily operations of the office. The incumbent will work with the Director to create, interpret and implement policies and procedures related to the administration of federal, state, and institutional financial aid awarding, disbursing and reconciling aid funds. The incumbent will maintain the functional aspects of the financial aid module of the Student Information System, including system setup, implementation, analysis, problem resolution, maintenance, reporting, and regulatory updates.


• Works collaboratively with the Director of Student Financial Services to ensure compliance with Federal regulations pertaining to the administration of financial aid.
• Assists with the managing of the daily operations of the Student Financial Services Office while maintaining excellent service to our students. This includes prioritizing tasks for staff.
• Supervise, train, and help develop the knowledge and skills of both the counseling staff and financial aid specialists.
• Runs quality control reports and resolves issues for financial aid operations.
• Manage the technical, and maintain the functional aspects of the Financial Aid module of the Student Information System, including system setup, implementation, analysis, problem resolution, maintenance, reporting, and regulatory updates.
• Maintain a working knowledge of current issues and trends occurring in the SIS community as it relates to Financial Aid and reporting requirements.
• Build, monitor and maintain the Student Financial Aid System rules and processes. Develop, review and modify procedures and documentation for selected operations in the financial aid office including but not limited to annual calendar and process flow, budgeting, aid adjustments, new aid year start-up, and year-end close-out.
• Monitor user needs, review requests for system enhancements and develop solutions, project plans and time lines as necessary. Provide financial aid advice and system support to staff.
• Collaborate with others in the processing of financial aid applications by coordinating the daily file import and export of electronic files from the Central Processing System (CPS) and Common Origination and Disbursement (COD), facilitating the assignment of students to different packaging groups and reconciling data that may create inconsistencies with the awarding process.
• Maintain a working knowledge of online financial management systems: EDconnect (SAIG), COD and NSLDS. Functional knowledge of Windows platforms (PowerPoint, Word, Excel, Access and Publisher), data and flat file management.
• Responsible for improving efficiencies within all functional areas of Financial Aid by using technology to provide systematic solutions to problems and enhancement of existing processes.
• Develop delivered system processes including algorithmic packaging and budgeting, tracking and award notification.
• Works with other units to develop new protocols to replace existing manual processes and identifies cross functional issues and collaborates with other units to find and develop appropriate solutions.
• Maintain and is responsible for written documentation for system processes and procedures. Provide and present training on new financial aid regulatory updates and initiatives to the Financial Aid staff and other units as needed.
• Develops reports using technology tools (e.g. Powerfaids Report Writer, and Microsoft Access and Excel)
• Develops data extracts and databases and compile data and statistics for internal and external reporting agencies and ad hoc reporting. Review reports developed by other users and offers technical guidance and support.
• Assist with packaging, verification as needed, and award notifications and follow up on an ongoing basis throughout the award year. Subsequently, coordinate aid disbursements.
• Provide document tracking notification to students on an ongoing basis throughout the award year.
• Research regulatory requirements and identify technology methods for the university to meet compliance.
• Develops and maintains an annual office calendar of communication and "mailings" to students.
• Responsible for all aspects of the Federal Direct Student Loan Program, Parent PLUS Loan Program, and Private Alternative Loans, such as originations, certifications and monthly reconciliation. Monitor the administration of the entrance and exit loan counseling as well as loan disbursement letters and default prevention programs.
• Process federal R2T4 Calculations and automate the federal Satisfactory Progress review and notices.
• Daily loading of Federal ISIRS, and responsible for the evaluation and solving of verification issues and C flags
• Responsible for the originations and disbursements of the Federal Pell Grant and Federal SEOG Grant Programs.
• Expertise with the Microsoft Office suite of applications; and familiarity with relational database design
• May be required to supervise financial aid processing workers.
• Represent the University at orientations, open houses, enrollment workshops, and through other presentation events.
• Develop a working knowledge of enrollment services in order maximize the Student Financial Service Office’s role in recruiting and retention.
• Counsel students and parents (families) in understanding financial aid financing alternatives and resolving other enrollment issues.
• Be committed to delivering quality customer service.

• Bachelor’s degree from an accredited institution required with a preference for undergraduate majors in computer science information technology, or other applications and database majors
• Minimum of 5 years of experience in student financial aid Significant technical and functional experience with Student Information Systems;
• with preferred knowledge of Powerfaids and Powercampus
• Ability to utilize Federal and State electronic data interfaces and web bases services:
• COD, CPS, SAID, Edconnect, EdExpress, NSLDS, as well as ELM online services.
• Expertise with the Microsoft Office suite of applications
• Excellent analytical and problem solving skills
• Ability to work collaboratively, establish priorities and to manage multiple complex and
• diverse operations and projects simultaneously.
• Some nights/weekends may be required

Instructions for Applying:
Applicants must complete an online application and upload a resume and cover letter. All applications must be submitted through the online application system. Mailed, emailed or fax applications materials will not be considered. Review of applications will begin immediately and continue until the position is filled.

All offers of employment are subject to and contingent upon satisfactory completion of all pre-employment criminal background checks.