If you have little or no access at home to a reliable computer and would therefore be prevented from completing coursework online, the University has made available a limited supply of loaner equipment, including laptops, webcams, and WiFi hotspots, on a first-come, first-served basis.
To reserve a device:
-Go to the ServiceNow login page
-Login using your WCU credentials
-Click Service Catalog, Request Equipment Loan, Student Loaner Requests
-Complete the Student Loaner Request form:
-Under Alternate Phone, enter the best phone number to be reached at
-If applicable, enter an alternate email address
-Specify the device(s) you would like to borrow (Laptop, WebCam)
-Enter the required shipping information
-Click Proceed to Checkout
-Verify your request details
-You will receive an email confirmation
Students are encouraged to check with their internet service providers, some of whom are offering low-cost wireline home internet service to households within their service areas and qualifying low-income families.
It became abundantly clear that the health of students, faculty, and staff could potentially be compromised immediately following spring break. We concluded that the best strategy to keep our community safe and successfully complete the semester would be to halt face to face classes and shift to alternate modes of delivery. Prior to spring break we asked students to share their travel plans. From the nearly 10,000 responses secured, we learned that over 400 students would be travelling internationally. Additionally, nearly 3,000 students planned to embark upon personal domestic trips to areas where COVID-19 was spreading at increasing rates via high contact modes of travel.
The University is refunding a prorated portion of non-instructional fees such as campus housing, dining, etc. For details, please refer to the email you received on March 26 from the Office of the Bursar.
These COVID-19 Relief Credits will have no impact on your financial aid award (grants, scholarships, or loans).
We began processing refunds for the COVID-19 Relief Credits on Monday, March 30, 2020. If you are signed up to receive direct deposits, the refund will be deposited into your designated bank account. Otherwise, a paper check will be generated and mailed to the home address on file.
WCU On-campus Traditional Housing
For students living in USH residences, please see USH information below.
Students living on campus in WCU On-campus Traditional Housing (if applicable) will have their housing fee and certain other fees reduced by 50% for the spring 2020 semester.
University Student Housing (USH)
Students living in University Student Housing residences will receive an additional e-mail from USH. COVID-19 Relief Refunds for students living in University Student Housing will be processed by check beginning April 13, 2020. Refunds will be calculated as of March 16, 2020. Please make certain that your current address is accurate upon receiving your final account statement that will come to you via email. Direct any housing refund questions to USH at firstname.lastname@example.org or 610-430-5277.
Team members from the Bursar’s Office are available to answer questions at 610-436-2552 between 8 a.m. and 4 p.m., Monday through Friday. You can also contact us via email at email@example.com. For answers to Frequently Asked Questions, please click here .
As our world has been impacted adversely by the COVID-19 pandemic, the University shares the disappointment that our graduating students are feeling at a time when their last year on campus has been disrupted. Please know that we are committed to working with you to support the completion of your academic work and the conferring of degrees. Below please see several details concerning graduation and commencement:
May 8-10 Commencements Postponed
All across our nation difficult decisions are being made to combat the spread of COVID-19 in our communities. In keeping with the same proactive strategy pursued by Governor Wolf to help protect the health and safety of Commonwealth residents, West Chester University’s commencement ceremonies will not be taking place the weekend of May 8, 2020. We are looking at alternate dates and will give graduates at least 45 days prior notice before a ceremony is rescheduled. Decisions about commencement ceremonies will be informed by guidance from federal and state authorities. When an alternate date is announced, updated ticketing information will be provided with no additional costs to the graduates.
Graduation Application Fee
Students pay a $99 Graduation Application Fee when they apply to graduate, which partially covers the costs associated with the activities related to not only the ceremony itself, but also other related items such as the caps, gowns, diplomas, and their covers. While the Graduation Application Fee does not cover all of the costs associated with graduation and commencement, the University does wish to recognize the impact of the decision to postpone our commencement ceremonies. It is in this spirit that we have decided to temporarily reduce the fee by 50%, which is in keeping with our other refund decisions. We believe this is the fairest thing for our students who are experiencing feelings of disappointment related to this particular impact of the COVID-19 pandemic.
Any student account credit balances will be refunded beginning the week of April 6. If you are signed up to receive direct deposits, the refund will be deposited into your designated bank account. If you have not already signed-up to receive direct deposits, we strongly encourage you to enroll in direct deposit through myWCU by Sunday, April 5. Failure to enroll in direct deposit by April 5 may delay your refund due to the generation and mailing of a paper refund check to your home address of record.
Caps and Gowns and Diploma Covers
We want all graduates to have their cap and gown and diploma covers delivered directly to them prior to May 8; therefore, all orders for caps and gowns and degree covers will be shipped to the home address we have on file. By April 10, 2020, please update your address on your myWCU account.
Degrees are awarded within 6-8 weeks after final grades are posted for the spring semester. Once conferred, your degree will appear on your unofficial transcript within myWCU and on your official transcripts. It takes another 4-6 weeks for students to receive their West Chester University diploma.
Diplomas are sent to the home address we have on file. Please update your address on your myWCU account if you have moved by April 10, 2020.
Because it takes 6-8 weeks for degree conferrals to be completed for all students. We recommend you check your unofficial transcript to confirm your degree has been awarded before ordering your official transcripts. Here are instructions on how to order an official copy of your transcript.
If you have additional questions, please email us at firstname.lastname@example.org
No, the library is closed in order to protect the health, safety, and welfare of our students, faculty, and staff.
Librarians are ready to help you with your research needs anytime between 10am and
9pm. You can chat, email or text a question.
Discover resources available to you online, free for you to use.
Home Delivery is now an option. You can request books and other physical items to be mailed to you through the library catalog.
Request book chapters and articles from print collections we have locally available
or from other libraries. We will deliver to your wcupa.edu account.
Watch video tutorials dedicated to using library services and resources online.
For more question about our remote services, or to find your favorite librarian, go to library.wcupa.edu.
From psacsports.org: In light of the latest news regarding COVID-19, the Pennsylvania
State Athletic Conference (PSAC) has announced that all athletic competition for the
remainder of the Spring Semester is suspended, effective immediately.
Any non-conference competitions already travelled to are left to institutional discretion through March 15, at which time all athletic competition must cease.
In addition, all countable related athletic activities (CARA) are suspended until March 30 at which time the Board of Directors will review a proposal from the Athletics Administrators to permit or suspend CARA for the remainder of the semester.
Lifetouch, the private vendor that takes senior portraits, has been advised to suspend photos appointments at the present time. When health guidelines dictate, we will let seniors know about resuming appointments.
Since we first issued Frequently Asked Questions to our students about continuing their participation in clinicals, internships, practica, and student teaching, the impact of the COVID-19 pandemic has caused the Governor to issue a set of guidance for Bucks, Chester, Delaware and Montgomery counties. In addition, the Governor ordered the closing of all K-12 schools in the Commonwealth.
Given the totality of available guidance, we are suspending all clinicals, internships, practica, and student teaching effective immediately for a two week period through March 29, 2020. We will be monitoring the situation on a daily basis and have additional information as we get closer to the March 30, 2020 resumption of all classes. As a reminder, courses that were already completely online at the beginning of the semester will resume March 16, 2020.
At this time, this decision does not impact any approved housing exceptions.
Shuttle buses will on Limited Service Route that run from 8:05 a.m. until 11:24 a.m. and will resume service from 2:00 p.m. – 4:45 p.m.
This route will run Monday-Friday starting at 8:05 a.m. starting Monday, March 16th. The shuttle bus will run a limited service on the weekends as well starting on Saturday, March 22nd from 10am-6pm. All information can be found on our website link, WCU Shuttle Bus website.
The Limited Service Shuttle will transport students, faculty or staff from Church Street to the Exton Train Station. This bus will be waiting on the outbound side in the handicap area of the parking lot. Look for a small, yellow bus with a sign in the window “WCU Shuttle: Limited Service Route.” Please look at the schedule for designated arrival and departure times.
The Limited Service Shuttle will continue to follow the current Uptown Loop map of designated stops, followed by stops to South Campus via Wayne Hall, Q-Lot, SHSC, Commonwealth and Church & University. Please see Limited Service Route Schedule or contact
PLEASE NOTE: WCU has asked the shuttle service drivers to not allow a passenger on if they are showing signs of a respiratory illness.
Good healthy adult communication begins with being honest about sharing space. Consider sharing your concerns about the health risks. If your concern is not respected, please take care of your own health and exercise caution by distancing yourself. Control the controllables!
Stay informed and share resources like the Centers for Disease Control and Prevention’s (CDC) FAQs to help keep yourself and others healthy.
Chester County Department of Health recommends preparing for public health emergencies, like COVID-19, by having some
basic personal preparedness items in your home. Imagine you were going on a 3-day
camping trip and think about what your family would need. Consider gathering items
Water and non-perishable food (including items for pets)
Prescriptions and over-the-counter medicines
Personal care items
We can all help minimize the spread of COVID-19. Social distancing is an effective and important individual step that we can all take to help mitigate the spread.
The goal of social distancing is to substantially decrease the number of situations requiring community members to be in groups and to minimize the time spent near each other.
- Maintain a 6-foot distance from others as much as possible.
- As much as possible, you should stay in a specific room and avoid contact with other people in your home.
- Use a separate bathroom, if available.
- In the event that you need to be around other people and are experiencing symptoms, wearing a facemask is helpful for keeping your germs away from others.
- Clean any surfaces and objects used by others in the household frequently, using regular cleaning sprays or wipes.
- Stay home and call your healthcare provider if you develop symptoms such as fever, cough, and/or difficulty breathing, have been in close contact with a person known to have COVID-19, or have recently traveled from an area with ongoing spread of COVID-19.
To slow the spread of COVID-19, on Monday, March 23, Governor Tom Wolf issued a STAY AT HOME order for all individuals in Chester County as well as individuals in Allegheny, Bucks, Delaware, Monroe, Montgomery, and Philadelphia counties. All individuals in counties subject to this policy must STAY AT HOME except for certain essential activities and work to provide life-sustaining business and government services. Visit the Governor's webpage on responding to COVID-19 in Pennsylvania for more information and the most current updates. The stay at home order is in place from 8 p.m. on March 23 until April 6, 2020.
Grocery stores, gas stations, and pharmacies or other health care facilities are considered essential and will remain open.
How can I share with WCU if I am experiencing symptoms, exposed to a possible COVID-19 case, or tested for COVID-19?
WCU has created an online COVID-19 Information Form students can use to share with WCU if they are experiencing symptoms, or if they have been exposed to or tested for COVID-19. This will help coordinate reach out efforts to students as appropriate.
Given the current environment in which we are now operating, under Governor Wolf’s stay-at-home order and Mayor Herrin State of Emergency regarding social gatherings, please be aware of the following Temporary Policy for COVID-19 Emergency , effective immediately.
We are asking that you take all necessary and proper steps to reduce the spread of COVID-19. The policy provides details on specifics and procedures which will be followed for noncompliance. Below are highlights of the temporary policy:
1. Only students who have been authorized by letter of exception issued and continually maintained by the Office of Residence Life and Housing may remain in campus housing.
· Students who remain on campus may not gather in groups of four or more in lounges or open areas.
· Students in a double occupancy room may not entertain a guest within the room.
· Students whose clinical, practicum, or internship host site closes or cancels student placement, agree to an express move out within 48 hours.
2. Students who are not authorized to remain in campus housing are not permitted on campus.
3. Strict compliance with the Student Code of Conduct is essential at this time, and violations will not be tolerated.
4. Violations of criminal law, local ordinances, directives of municipalities, or federal guidelines related to the COVID-19 emergency also will not be tolerated.
· Students may not host gatherings off-campus of 10 or more people.
Limited dining services will be available for students with extenuating circumstances.
Sykes Student Union will not be open for students. Those who have lockers in Sykes will be contacted by Off Campus and Commuter Services to coordinate retrieving their items.
Students are still able to make appointments in their Handshake account (same process as before), except now, they will only have the option to meet by phone or via Zoom. Students can also get an online resume review in Handshake if they upload their resume to their profile.
Drop-ins are temporarily suspended until we can figure out how to get that online. It's difficult to do that via Zoom, so we're looking into other options. More information to come.
Ram Nation is available for students looking to connect with alumni, explore careers and get advice. They will have the option to connect with alumni by phone or video call.
Big Interview is available to students who are looking to practice their interviewing skills. There are several pre-built interviews that they can practice, and they can record and share their responses (via a link) with a career counselor to get feedback online.
With the University’s announcement that academic instruction will be expedited remotely
for the remainder of the spring semester (meaning in-person, face-to-face instruction
will not occur on campus) starting on March 30 - the Counseling Center will not be
seeing students in the Counseling Center for the remainder of the semester. The Counseling
Center is working remotely and will be working with students deemed appropriate via
telehealth or providing referrals to community providers who can perform in person
mental health care.
The Counseling Center understands the concerns and difficult feelings you may be experiencing at this time as a result of these changes. These feelings are normal. We are doing our best to determine the best course of action for the welfare of our students and within our ethical and legal guidelines.
If you have immediate concerns, please contact your local crisis resources or the crisis hotline or text line. Visit the Counseling Center website for information.
If you are a current client of the Counseling Center and have questions, please feel free to reach out to your counselor in the Counseling Center. If you are not a current client and have questions, please leave a voice message or contact the director of the Counseling Center (Dr. Rachel Daltry - email@example.com).
Students will need to contact their direct supervisors to assess the options.
WCU is certified by the Student and Exchange Visitor Program (SEVP). SEVP recognizes that SEVP-certified schools may need to adapt their procedures and policies to address the significant public health concerns associated with COVID-19 crisis. The alternative mode of instruction should not affect your immigration status as long as you continue to make academic progress and complete the spring semester. All other F-1 visa regulations still apply. As an international student, you are required to maintain academic progress, report any change of address within 10 days, and complete the spring courses in which you are enrolled. Any questions regarding your visa status should be directed to a DSO at firstname.lastname@example.org.
Student Health Services will be open Monday – Friday from 8 a.m. – 4 p.m. Services are available by appointment only. No walk-ins will be accepted.
For more information, contact Student Health Services at email@example.com or call 610-436-2509. For the latest updates, please visit Student Health Services Updates Page.
Students who present with the following symptoms will be directed to off-campus care providers:
· Fever without suspected etiology
· Shortness of breath
· Sore throat
· Known exposure to someone with presumptive/confirmed COVID-19
· Contact with a person who became ill within 14 days of returning from areas of elevated concern as designated by the CDC
· Travel history to areas of elevated concern as designated by the CDC in the last 14 days
Off-Campus Health Resources
· Chester County Hospital Emergency Room 701 E Marshall St, West Chester, PA 19380
(610) 431-5000 Emergency Room open 24 hours
Protocol for Appointments
When a student makes an appointment in advance, they will be informed that is tentative until confirmed by a phone call from a nurse. On the scheduled appointment date, the RN will screen for COVID-19 risk factors and confirm if indicated.
· All students will wear a mask upon arrival at SHS and for the duration of their appointment.
· No walk-in appointments will be accepted unless pre-screened by a nurse.
The Resource Pantry is currently closed. However, the University hs developed alternative modes for addressing the needs of students facing food insecurity during this time. If you have specific needs, questions or concerns, please email Pam Frontino at firstname.lastname@example.org. You can also visit Resource Pantry website and Service-Learning & Volunteer Programs website for regular updates.
Users looking for just in time Zoom support should dial 610.436.3350 to reach the IS&T HelpDesk and press option 4 to speak to a technician during LIVE synchronous sessions. Coverage extends from 8:00am-8:00pm for Monday-Thursday, and Friday 8:00am-4:00pm.
For additional information about Zoom including how recent security settings impact hosts and participants visit the Zoom support page.
How can I stay organized with my studies for the rest of the semester without any in-person class interaction?
University College has put together a document to assist students with the transition to online instruction modalities.
Yes, tutors will conduct tutoring sessions via Zoom at the regular scheduled time starting Monday, March 30th. Tutors will send out a meeting invite to your WCU email prior to your session. If you cannot attend the virtual session, this absence will not count against you. If you need additional help during this time, SmarThinking can be accessed under “Resources” on D2L.
You can sign-up for a tutor at the LARC by contacting the department virtually. You can call the office at 610-436-2535 or 610-436-2402, email the LARC at LARC@wcupa.edu, or text the Assistant Director at 484-259-7895. If texting, please include your student ID number in the message. Please note, those methods of communication are monitored during regular business hours only. If you contact the LARC after business hours, we'll get back to you the next business day.
Yes. The Writing Center will continue to offer writing tutoring via Zoom. Visit the Writing Center’s website to schedule an appointment.
Yes, supplemental instruction will continue. Communication will go out to professors to include the tutors in their alternative instruction plans, so tutors can stay up-to-date on class material. Your tutor will meet with you at your regular scheduled time via Zoom starting March 30th by sending out an invite prior to the tutoring session.
Success Coaching will continue through the semester. Success Coaches will hold on-line meetings with students through myWCOnline. Register through Achieve.
I need help managing my time, getting re-organized with on-line classes, preparing for on-line tests, etc.
Success Coaching Services provides individualized support to guide students toward academic and personal success at WCU. Success Coaches are available to meet one-on-one with students using myWCOnline, please visit our website to make an on-line meeting appointment, https://www.wcupa.edu/universityCollege/achieve/.
Send an email addressing your specific situation to email@example.com and we will respond during regular business hours. For tips about accessibility in alternative modalities, please consult this document created by the OSSD.
I was accepted into the Academic Success Program (ASP) summer program; however, I see that summer classes and activities will be remote. What does this mean for me?
The ASP summer program will be offered online. You will be able to complete the program remotely. More information will be sent to each student in the coming weeks.
I need to schedule classes for the Fall 2020 and/or summer 2020 semester(s). How do I go about that?
Contact your advisor directly. If you do not know who your advisor is, send an email to StudentSuccess@wcupa.edu and we will help you. If you have met with your advisor and need help with registering, send an email to StudentSuccess@wcupa.edu and we will walk you through the steps.
The Libraries will continue processing interlibrary loan requests for digital items that will be delivered to you via email. We will also scan and email print articles and book chapters from our collections. We are exploring the option of using our online request system to send physical items to you via USPS. See library.wcupa.edu for updates.
No. No penalties will be imposed for late returns of either books or equipment.
I am in possession of equipment or books that I checked out from the library and want to return. How can I do that?
I am a student in teacher education and I am in a 200 or 300-level field course (not student teaching). Who should I contact with questions?
As West Chester moves from in-person courses to alternative modes of instruction for the remainder of the Spring semester, will this impact the Veterans' education benefits that I receive?
As colleges/universities are making a transition in teaching modality in the interest of public health due to COVID-19, the U.S. Department of Veteran Affairs (VA) issued preliminary guidance to VA Certifying Officials on the afternoon of Thursday, March 12, 2020. As a result, WCU's VA Certifying Officials are currently in communication with the State Approving Agency and the U.S. Department of Veteran Affairs.
As benefits differ by chapter, a document providing updated FAQs on this topic will be posted here on the afternoon of Monday, March 16, 2020, and will be updated as the situation warrants. General questions and individual inquiries can be emailed to firstname.lastname@example.org.
PHILADELPHIA CAMPUS STUDENT SUCCESS
Is the Philadelphia campus Student Success Center available to students for the remainder of the Spring 2020 semester?
Yes. The success center will provide online support hours Monday through Thursday, noon to 9:30pm, and Friday, noon to 4pm.
Please review these instructions to create an account and schedule your online appointment.
I have an in-person appointment scheduled with the Student Success Center. How do I meet with a tutor?
You will need to edit your appointment details:
- Log onto the scheduler,
- click your appointment time slot,
- select the “Edit Appointment” option at the bottom of the pop-up page,
- select “Yes” under “Meet Online,” and
- select “Save Changes.”
At your scheduled time, click your appointment slot and select the option “Start or Join Online Consultation.” Be sure that your webcam and microphone are enabled on your device.
I’m not comfortable with online programs or software like Zoom or Skype. Can I still receive remote assistance from the Student Success Center?
Yes! Phone consultations are also available. If you have further questions, or would like to discuss how we can support your distance learning, please contact Ben Morgan (267-386-3027), Associate Director of the Student Success Center.
OFF CAMPUS & COMMUTER STUDENTS
Off-campus housing contracts are not impacted by the University decision to move operations online. Any questions regarding your lease should be addressed with your property owner.
Leasing questions should be addressed with the property owner.
If you need immediate short-term rental housing off campus, please email email@example.com.
If you will not be returning to your rental unit for any amount of time period, please alert your property owner and keep them apprised of your plans.
If you do plan to return to your rental unit, you are discouraged from having guests congregate. The Center for Disease Control recommends the practice of social distancing, which includes avoiding mass gatherings and remaining out of congregate settings.
If you need legal counsel, please schedule an appointment with Free Student Legal Service on MyWCU. The lawyer will be meeting virtually throughout the semester.
As of 3/16/2020: The Borough of West Chester Municipal Building closed to the public for the next two weeks in response to preventative measures regarding COVID-19. At this time, these main functions will continue:
-Trash and recycling
-Residential parking will respond to complaints
-Police patrol and emergency services will respond
In addition, the Borough has enacted additional policies:
-Rental inspections are suspended at least for the next two weeks
-Free meter parking will be available during 8am-5pm
Please visit www.west-chester.com for more information and to learn what services are continuing during this closing.
In addition, the governor's disaster declaration for Chester County requires most retail/restaurant businesses to be closed to customers for the next 14 days. Exceptions are for online sales, food take-out, and delivery sales only. To keep West Chester Borough residents informed about local businesses that are offering online sales and restaurants with options for take-out, delivery, gift cards, and online sales, "Downtown West Chester" has created a campaign called #wcWeCare.
On 3/22 Mayor Herrin made an addendum to the State of Emergency for the Borough. Effectively immediately, social gatherings of 10 or more people in the Borough will be considered a violation subject to citation.
Social distancing is necessary to help slow the spread of coronavirus in our community. Thank you for your understanding and cooperation as we work through this together.
ReadyChesCo is Chester County’s official source for emergency information and government notifications. Sign up for alerts at www.readychesco.org/. You do not need to be a resident to sign up.
As stated by the US Department of Health, PA Department of Health, and the Chester County Health Department, it is recommended to refrain from social gatherings, including hosting at home, and to practice social distancing of maintaining a 6 foot distance from others as much as possible.
Whether you are away for a quick trip and/or the remainder of the semester, it is always recommended that you inform your neighbors and/or property owner/manager if you will not be returning to your rental property.
Yes, Student Health Services will be open Monday – Friday from 8 a.m. – 4 p.m. Services are available by appointment only. No walk-ins will be accepted.
For more information, contact Student Health Services at firstname.lastname@example.org or call 610-436-2509. For the latest updates, please visit Student Health Services Updates Page.
If you need legal counsel, please schedule an appointment with Free Student Legal Aid on MyWCU. The lawyer will be meeting virtually throughout the semester.
At this time the university is still gathering information regarding permit/garage pass reimbursement and you will receive notification upon their decision.
See General Section for more on social distancing.
We are expecting students living off campus to refrain from hosting social gatherings
that could lead to the transmission of COVID-19. This is a global health emergency that requires all of us to exercise conscientious behavior and compassion toward
one another by not engaging in activities that will continue to spread the virus.
ON CAMPUS HOUSING
If you have not already done so, please notify your relatives, friends, Amazon, and other vendors that your address will change effective immediately. Please complete link for mail forwarding address.
If you do not complete the above link your mail will go to your home address. You should also know that only first class mail would be forwarded to you. Therefore, all books, DVDs, magazines, etc. will be returned to sender and not sent to you. Packages that cannot be forwarded will be returned to sender. You will not be able to call your hall/complex regarding mail after closing, nor will the central office in Lawrence or USH offices be able to handle calls regarding delayed mail. Also note that we can only forward mail within the United States. Mail will not be forwarded for any longer than three months.
It would also be to your advantage to notify your employer, local bank, etc. of your change of address. You can update credit card, banks, or mobile phone providers online with your address change or change to paperless billing. The University will not assume responsibility for lost or delayed packages, checks, etc.