202 Lawrence Center
West Chester, PA 19382
Monday to Friday 8:00am-4:30pm
Summer Hours (Mid-May thru Mid August) 8:00am-4:00pm
When contacting us, please provide the following information:
Having this information can allow us to attempt to answer your question expeditiously.
All members of your Residence Life and Housing Services (RLHS) staff are genuinely interested in helping you enjoy and benefit from your on-campus living experience. They are willing to help you with just about any need or problem you have-from getting your classes scheduled to planning a floor social; from finding a particular building on campus to adjusting to University life.
RLHS staff members have all undergone extensive selection and training for their positions. They are there to answer your questions and to help you encounter both an enjoyable and meaningful experience in the residence halls or apartments. Become acquainted with RLHS staff members and do not hesitate to ask for their assistance!
Your Resident Assistant or RA:
Each residence hall has a Resident Assistant(s) living on each floor and each apartment building has a Resident Assistant who lives in that building or the building next door. Your RA is a full-time student who works part-time for the Office of Residence Life and Housing Services. Having lived on campus, your RA knows what it takes to make the most of living on campus.
What can you expect from your RA?
The Desk Assistants or DAs:
Desk Assistants are full-time students. Their job is to keep the Front Desk open to provide services for the residents of the hall. They answer phones, distribute mail and disburse information. They are also there to answer your questions and to help you in the case of an emergency.
Your Graduate Assistant or GA:
Each residence hall (except University Hall) employs a GA who is a full-time graduate student working part-time for the Office of Residence Life and Housing Services. The GA works under the direction of the Resident Director/Graduate Hall Director in supervising the Desk staff and performing other administrative tasks to help ensure that your residence hall or apartment community is operating smoothly. The Graduate Assistant also serves as a University Hearing Officer. You can meet your GA during posted office hours or by appointment.
Your Resident Director (RD) or Graduate Hall Director (GHD):
Each residence hall and each apartment complex at South Campus is run by a full-time professional Resident Director/Graduate Hall Director who lives in the building or complex. The RD/GHDs supervise the Graduate Assistant, Resident Assistant and Desk Assistant staffs in their building or complex and are responsible for the daily operation of that hall or complex.
The RD/GHD is available to you for consultation in a number of areas: personal relationships, academic and vocational concerns, or for general information about the University. Resident Director/Graduate Hall Directors also serve as University Hearing Officers. You can meet with your RD/GHD during posted office hours or by appointment. You may also leave messages at the Front Desk or Clubhouse Desk for the RD/GHD or GA. In case of an emergency, the DA or RA will be able to locate the RD/GHD or the RD on-call to assist you.
All of the Affiliated Housing facilities (Allegheny, Brandywine andUniversity Hall and the Village at WCU) are staffed by a Community Manager, Assistant Community Manager, and other staff who are available to address issues and answer questions about these two areas. They may be contacted through the front desk of the halls or the Clubhouse Desk in the Village.