The Resident Assistant (RA) is a paraprofessional, undergraduate student staff member
of the Residence Life and Housing Services Program. The RA plays a vital role in facilitating
an atmosphere of community upon a specific floor, wing, or apartment building. Through
instructional, on-going training programs, the RA is exposed to educational experiences
which assist in fostering an environment which is conducive to the academic, social,
and personal development of each resident.
The Resident Assistant is considered a Campus Security Authority (CSA). A Campus Security Authority is defined by the Clery Act as an official of an institution
who has significant responsibility for student and campus activities, including, but
not limited to, student housing, student discipline and campus judicial proceedings.
An official is defined as any person who has the authority and the duty to take action or respond
to particular issues on behalf of the institution (2011 Clery Act Handbook).
This leadership position provides the Resident Assistant with unique opportunities
to further develop personal awareness and interpersonal communication skills vital
for success in all facets of life. Resident Assistants are expected to be role models
by behaving in a mature and responsible manner, using good judgment, and abiding by
local and institutional policies. The use of electronic media including Facebook,
Instagram, Twitter, etc. should be managed in order to maintain the proper image of
a Residence Life and Housing Services staff member.
- Must be a full-time undergraduate or graduate student of West Chester University.
- Students who are graduating in December or will be involved in student teaching or
a significant internship or clinical in the fall or spring are not eligible for a
Resident Assistant position.
- At the time of application, Resident Assistant candidates must possess a 2.50 cumulative
grade point average or earn by the end of the fall semester. Once hired for the position,
Resident Assistants must maintain a minimum of a 2.50 cumulative grade point average.
Should the cumulative GPA fall below a 2.5, the position will be terminated. Only
during your first semester as an RA, if the cumulative GPA falls between a 2.45 and
2.50, you will have one semester to raise it back to a 2.50.
- Resident Assistants will receive a stipend each semester broken into equal installments
according to the payroll schedule. Resident Assistants are not paid for holiday breaks.
- Occupancy of a single bedroom is provided at no charge for the duration of the academic
year. Staff members living in USH properties, South Campus Apartments, and College
Arms will be sharing a suite or apartment with a roommate(s).
- Employment begins at a time designated by the Director of Residence Life and officially
ends in the spring semester with the close of the residence halls. This is a one year appointment only, with a mid-semester review.
- Resident Assistants are REQUIRED to attend ALL training sessions. Fall training is
in August, spring training is in January. Not attending will result in termination
of position. Please schedule winter and summer classes accordingly as you are still
obligated to attend all training sessions regardless of your class schedule.
- Resident Assistants are required to assist with semester opening and closing responsibilities.
- The Resident Assistant is responsible to and receives direct supervision from the
Resident Director (if assigned to a high-rise building) or the Graduate Hall Director
(if assigned to any building other than a high-rise). From this point on, the Resident
Director/Graduate Hall Director will be referred to as a supervisor. Indirect supervision
is provided by the Graduate Assistant, if applicable.
- The Resident Assistant position is expected to be a major priority, second only to
course work. Outside employment requires advance approval by the Resident Director/Graduate
Hall Director and may not exceed 10 hours per week including weekends. Requests for
outside employment must be submitted in writing. Approval of submitted requests will
be based on job performance. If job performance falls below expectations, then your
supervisor has the right to rescind the original offer of outside employment.
- Attendance at all weekly staff meetings, workshops, and/or training programs as specified
by the Director of Residence Life or Resident Director/Graduate Hall Director is mandatory.
- Each Resident Assistant is responsible, in an individual and/or team relationship,
for the overall operation of a floor, wing, or apartment building(s) and is expected
to make contributions to the entire building or complex. He/she is expected to be
available to students during the majority of the day outside academic responsibilities
and sleeping hours.
- The Resident Assistant is required to hold three office hours per weekday between
the hours of 12:00pm and 10:00pm. The RA is responsible for reading the Desk Assistant
(DA) Manual and following procedures and policies outlined in the DA manual. Staff
members will receive direct supervision from the Graduate Assistant (if applicable)
regarding this area of their position.
- The Resident Assistant is to be on duty in the residence hall on assigned evenings
from 8:00 p.m. to 8:00 a.m. Resident Assistants will be on-call in the apartment complexes
from 8:00 p.m. – 8:00 a.m. (Please note: Saturday and Sunday mornings the RA will
be on-call until the desk opens). College Arms is on duty from 4:30 p.m. until 8:00
a.m. the next morning. The weekend shift begins Friday at 4:30 p.m. until 8:00 a.m.
Monday morning. The RA must remain in the building/complex and be ready to respond
to any emergency situation that may arise. RA's in the residence halls must do rounds
with another RA. You never go on rounds alone. You are always together.
- All Resident Assistants are required to open and close the residential area for Thanksgiving,
Winter Break, and Spring Break.
- The RA should sleep in their assigned room unless given prior approval from the supervisor
of the building or complex. All RAs must abide by the guest policy regardless of a
- The Resident Assistant is permitted to be away from campus two weekends per month.
The Resident Assistant must notify the supervisor whenever leaving campus overnight.
Unless given permission by the supervisor, Resident Assistants are required to return
the residential area by 2:00am unless using their weekend away. At least one half
of the total building staff must remain on campus on any given weekend.
- The Resident Assistant must demonstrate the ability to be a consistent and positive
role model. The Resident Assistant is expected to abide by local, state, and federal
laws, as well as all University rules and regulations. Any Resident Assistant found
responsible for violating any aspect of the Student Code of Conduct or any policy stated in The Guide to Residential Living may be relieved of all job responsibilities, privileges and remuneration, and may
be required to relocate to another building or off campus.
- Maintain a positive and open attitude when interacting with staff members, supervisors,
and residents residing in or visiting the building or apartment complex.
- The Resident Assistant is to establish and maintain a close relationship with each
student of the floor, wing, or apartment building. The Resident Assistant is to advise
students within the limits of their capabilities on academic, social and personal
matters. The Resident Assistant should be aware of student problems and concerns including
adjustment, homesickness, roommate conflicts, etc. and will refer students who need
assistance to the appropriate campus agencies.
- The Resident Assistant will work to create an atmosphere that is conducive to study.
- The Resident Assistant will be familiar with University and departmental policies
and be able to communicate them to students. The Resident Assistant will enforce policies
and provide proper documentation as prescribed by the Office of Judicial Affairs and
Student Assistance. In the case of long absences, sickness, accidents, and/or unusual
behavior on the part of students, the Resident Assistant is expected to report the
situation immediately to their supervisor.
- The Resident Assistant will encourage and support resident participation in the residential
area's Residence Hall Association and keep close contact with the area representatives.
- The Resident Assistant will act as a liaison between students on the floor/wing or
in the apartment building and the area supervisor.
- The Resident Assistant will assist with staff selection via RA interest sessions and will help identify and potential resident assistant candidates within the residence area and encourage them to apply for the position or get involved within the residential area.
- Resident Assistants are required to actively participate in the planning, execution
and evaluation of educational and social events (each semester) under the supervision
of the Resident Director/Graduate Hall Director. Please refer to the current event
planning model for specific requirements. All Resident Assistants assigned to North
Campus are required to hold a floor social event once per week during the first six
weeks of the semester.
- The Resident Assistant is expected to prepare necessary weekly reports, logs, and
evaluations including the maintenance of accurate student room inventory and damage
- The Resident Assistant in university owned housing will conduct Health and Safety
Inspections on a monthly basis under the direction of the supervisor and prepare the
- When entering a resident's room for any reason, you MUST have another staff member
with you at all times. This includes closing room checks. The only exception would
be your weekly connections that you do with your residents.
- The Resident Assistant is required to perform other duties as assigned by his/her
- Attitude is EVERYTHING! It is imperative that the Resident Assistant take control of their reactions in
all situations. During FISH! Training everyone learned the concept of 'Choosing Your Attitude!' Should a Resident Assistant choose an attitude that is negatively affecting the community,
fellow staff members and their supervisors, job action will be taken and documented.
- Resident Assistants are paraprofessionals with the office of Residence Life and Housing
Services, who are both directly and indirectly responsible for numerous tasks, projects,
and programs that are intended to be responsive to the needs and interests of students.
You will, through various methods, have impact upon individual students, student groups,
colleagues and other members of the University community. You should demonstrate and
improve upon the characteristics and skills that will earn you the respect of the
Residence Life and Housing Services Program and the Division of Student Affairs. You
should approach all disciplinary matters from an educational and developmental perspective.
- As a Resident Assistant, you serve as a role model for all the students in your area.
You should become familiar with all aspects of, and abide by, the Student Code of
Conduct, The Guide to Residential Living, and The WCU Civility Statement. You should be conscious of being a student, attending
classes, and maintaining satisfactory grades. Your behavior and attitude should reflect
your position as a role model at all times.
- As a staff member of the University, you should channel your questions, concerns,
or problems regarding the University or your position appropriately. Directing concerns
through your supervisor will go a long way in presenting the position in a positive
manner. You should make a conscious effort throughout the year to bring not only problems,
but also possible solutions to your supervisor.
- Academics are a priority. However, your academic pursuit CANNOT thwart the mission
of the department. This includes ALL THINGS that would interfere MANDATORY TRAININGS
and the position in general.
- Communication with your supervisor should occur frequently. You should plan to see
- You should get to know all staff members on both a personal and professional level
and determine how appropriate communication will occur between staff members. You
should be open to offering and receiving constructive feedback. Any conflict, whether
interpersonal or professional, should be dealt with in a professional manner during
the weekly staff meetings or in private one-on-one meetings. All staff matters are
staff matters; they are not to be discussed with students or other building/complex
staff. If something is bothering you about how you, your colleagues, or your RD/GHD
are working together (or anything else), you should discuss this concern early, openly,
honestly, and privately.
- You should work to develop an effective relationship with the Graduate Assistant,
Desk Assistant Staff, Residence Hall Association, Public Safety Officers, and maintenance/housekeeping
staffs. Any issues with these individuals should be channeled through your supervisor.
Always be mindful of the University and community members with whom you interact.
Please remember that you are a reflection of your building or complex, staff, and
the Residence Life and Housing Services Program.
- You should check and empty your mailbox at least 1-2 times daily. WCU email should be checked 4-5 times daily. You are required to respond within two
hours of reading the email.
- We are all judged by the quality of our written output. Care should be taken in writing
reports and other materials shared with others.
- You should contact your supervisor about emergency and critical situations occurring
in your hall or complex immediately (day or night). It is better to over inform your
supervisor than not to provide enough information in a timely manner. (If your supervisor is not available during normal business hours, please contact
the Central Office Staff; if after-hours please contact the RD on-call.) If an incident report is not warranted, then you are required to complete an information
- You should give your supervisor any incident reports that you complete immediately
following the incident. You are expected to complete the reports and any additional
documentation in an objective, professional and legible manner.
- Any incident, disciplinary problem, or disciplinary sanction regarding a student is
not to be discussed with any student, or in any area where the discussion may be overheard
(i.e., dining hall, RA room with door open, Front Desk, etc.).
- Any confidential information covered during staff meetings will not be discussed with
any other person. Any discussions within the staff, or between a student and staff
member, are not to be discussed with any other person except your supervisor.
- Frequently, incidents of a confidential nature may occur. You are expected to understand
that decisions made by those of higher authority than yourself are made with as much
information as possible - some of which you may not be in the position to know. The
supervisor of the area will make the determination if the information will be shared
or not. You should consult your supervisor directly if you have questions or if residents
approach you in regards to an incident.
- Resident Assistants should not give out the personal phone numbers of the staff or
- As a Resident Assistant, you are assigned a single room. This room is your "HOME"!
It is also a reflection of you, so please work to keep it in a neat and orderly fashion.
Your room will be inspected during the Health & Safety inspection period of your residence
hall. Allow people to feel free to come in to see you, but also set some guidelines
for the residents to allow you "private time" in your room or apartment.
- All staff members are to use the designated staff office and the front desk in a professional
manner. Each staff member is responsible for keeping it in a clean, neat, and in orderly
fashion. The files in the office are confidential and should be treated accordingly.
- The InspiRAM Room should be kept clean at all times. An I.D. is required to check
out the InspiRAM room key and each staff member is responsible for keeping it in a
clean, neat, and in orderly fashion.
- You are responsible for all manuals, keys, supplies and equipment checked out to you.
Please take care of this equipment, and return any materials checked out to you at
the end of the year. The supply budget is limited. Use your supplies with discretion.
If you need more supplies, please see your supervisor.
- You should plan to be around as much as possible. This includes nights when you are
not on-duty. Email your office hours and contact information to your assigned area/residents
that may need to get in touch with you. Try to respond to them as quickly as possible.
- There will be times when all the Resident Assistant staff will have to make special
efforts to be available.
- You are responsible for the keys that are given to you. DO NOT lose them. Individuals
will be billed the cost for all lost keys and any lock changes as indicated on the
Employee Key Agreement. Keys other than your room/apartment key(s) should be used
in job related functions only.
- Always return the master key immediately after receiving permission to use it.
- You should never key into a resident's room unless you gain permission from your supervisor
or the RD On-Call. Keying into a resident's room requires that at least one other
staff member is present at the time the room is opened and entered.
- Never let anyone but the assigned residents of a room into their room. If special
circumstances arise, contact your supervisor or the RD On-Call.
- You are responsible for the bulletin boards on your floor/building. Each of the bulletin
boards in your area should be changed at least twice per semester. Positing areas
should be updated by taking down old information and non-approved postings.
- When officers are called in to confront a situation, make every attempt to contact
your supervisor and/or the RD on-call (if needed) to relay pertinent details of the
- When an officer is on the scene, the officer is in charge. Please assist the officer
to resolve the situation in the best possible way as directed by the officer. Never
interfere with the officer's activities or withhold evidence or information. Any issues
with which the officer handled the situation should be reported to your supervisor.
EVENT PLANNING AND COMMUNITY DEVELOPMENT
- You will be expected to plan your events around students' needs and concerns while
keeping the current event planning model in mind. Please respond to all situations
with "community development" in mind.
- You are expected to meet and greet students as they are moving onto your floor or
into your building. Be conscious of your first impression of others. Each staff member
should know the room numbers, names, and something about each member of their floor
by the sixth week of the semester.
- You are expected to be an active member of your floor/wing or apartment building.
This means attending and participating in as many activities possible.
- You should be conscious of acknowledging residents in your area as frequently as possible
including posting birthdays, and recognizing individual, academic or other achievements,
- You should be aware of and work toward providing the residents of your floor/building
with the best living environment you can. This can be accomplished by communicating
needs and holding people accountable for their negative actions, which detract from
a constructive living environment.
- You will have the opportunity to meet informally with your supervisor throughout the
semester to receive and provide constructive feedback and evaluations.
- Formal evaluation meetings will be held mid-year and at the end of the spring semester.
- Residents will have the opportunity to evaluate you once each semester.
- In the event of a work injury, it is your responsibility to immediately report the
injury to your employer/supervisor. More information can be found on the WCU Human Resources website.
You are not eligible for unemployment. You do not pay into this option, therefore
you cannot withdraw when you leave the RA position. More information can be found
on the WCU Human Resources website.
Resident Assistant Summer/Winter Training Expectations
- Be on time- this means in your training seat 10 minutes before the actual start time. So- if
training STARTS at 9:00 a.m., your arrival times should be 8:50 a.m.
- Be attentive at ALL times - No sleeping at any time. Please do not give the perception that you are interested
in being at training. No slouching at any time.
- Dress appropriately- Please be sure that you are dressed for training. Look presentable, not as if you
have rolled out of bed (no sweatpants, hats, short shorts or skirts, etc.).
- Sit with your staff- This way, supervisors are able to locate their staff quickly if need be.
- No cell phones on in the room- You may not check your cell phone, play with your cell phone, text, etc. during
training. Training is a time for you to absorb as much information as possible. If
you are going to carry your cell phone in training, the phone needs to be off totally,
or on silent- NOT vibrate.
- Be present- pay attention to the presenter, take notes if needed. Please do not rest your head,
slouch, nap, etc.
- Training Materials- it is important to keep all training materials together, as well as have your schedule
handy at all times.
- Pay attention- many questions get asked at training because individuals are not paying attention.
Asking for clarification is one thing, but asking a question that has already been
answered is not appropriate.
- No side conversations- it is rude for the presenter to see group of people giggling, laughing, talking,
etc. Please pay attention.
- Guests- there are no guests permitted during training, this can include other Resident Assistants
in different residence halls.
- Leaving Campus- If you need to leave campus, please let your supervisor know. You should not be
leaving campus before training is over. This will include in-hall training.
- Hall Preparation- Throughout training there will be a variety of tasks that need to be completed in
order to ensure that our buildings are ready on opening day. These tasks will vary
and will be assigned to you by your direct supervisor. It is an expectation that you
complete all tasks that are assigned to you and then assist others so that we can
ensure ALL necessary tasks are completed on schedule.