Duration: Full Day
Course Description: This course is designed to create a positive professional environment that extracts the best from all its team members. In this course's first module, participants take a brief assessment to determine their own individual personality style. The second module explores conflict styles and how to effectively manage conflict in the workplace. The third and final module discusses elements of Emotional Intelligence (EI). Content from all three modules work in tandem to build personal insight, develop interpersonal awareness, and provide skills to create a high quality workplace for everyone.
Audience: Ideal for individuals at all levels in the organization. Optimum class size: 8-20.
Module 1: Introductions & Overview
Module 2: Conflict Styles: identify typical styles
Module 3: Elements of Emotional Intelligence
Course Outcome: Participants will learn to promote a positive work environment by knowing their own personality style, ways to effectively manage conflict in the workplace, and techniques to improve their own emotional intelligence.