Course Description: Managing conflict is a balancing act vital to keeping the workplace productive and adaptable. Too little conflict can lead to complacently and too much can lead to chaos. This interactive workshop offers long-term perspective and practical day-to-day skills that assist people in organizations to manage conflict in a way that encourages creativity and collaboration. Special attention will be paid to dealing with difficult people and addressing the challenge of conflict when technology (email, texting, etc.) mediates communication. Role-playing, case examples, and group discussions are used to enhance learning.
Audience: This workshop will be useful to any manager or employee who must work cooperatively with a variety of people who hold a range of perspectives and opinions. Optimum class size: 10-25.
Module One: Understanding the types and role of conflict in the workplace. Attendees will learn to:
Module Two: Case Examples. Participants will work together to:
Module Three: Applying Skills. Participants will work with the facilitator to:
Course Outcome: Participants will identify a variety of conflict styles, explore how different styles combine and clash, and employ effective strategies to manage interaction with a variety of people.