Work Control

 

201 Carter Drive, Suite 500
West Chester, PA 19383
610-436-2444


Service Requests

 
  Emergency Service  
  Routine Building Maintenance  
  How to Request Service  
  Event Planning  
  Chargeable or Non-Chargeable?  
  Prioritization of Work Requests  
 
 
 
  Emergency Service  
    For emergency service (utilities interruptions, elevator problems, floods, or any situation presenting a safety and/or hazard to personnel and/or the facility) Monday through Friday between the hours of 8:00AM and 4:30PM, please call Work Control, ext. 2444.  
    For emergencies after hours and on weekends and holidays, please call Public Safety, ext. 3311.  
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  Routine Building Maintenance  
    WCU Plant Operations provides the following building maintenance:  
          o Carpentry and general building maintenance  
          o Locksmith services  
          o Plumbing  
          o Electrical  
          o Heating and Air Conditioning  
          o Painting  
          o Elevator maintenance  
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  How to Request Services  
    For routine building maintenance, please contact the Facility Administrator for your building. The Facility Administrator, or his/her designee, can submit work requests via iService Desk .  
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  Event Planning  
    Here are some things to consider when planning events:  
          o Carpentry Shop for tents, tarps (PP).
          o  Moving Services provides tables, chairs, & podiums (SS). They also provide trash cans for outside events.  
          o  The Custodial Department provides custodial services (SS). They provide trash cans for inside events only.  
          o The Electric Shop provides lighting & temporary power (PP).  
          o  The Plumbing Shop provides standby service for plumbing issues (PP).  
      Event Checklist  
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  Chargeable or Non-chargeable?  
 
  Non-chargeable:  
    Work required to keep the University facilities looking as originally constructed and in proper operating condition is covered by the Facilities budget.  
 
  Chargeable:  
    The following are examples of work paid for by the requesting department:  
          o repairs to departmental equipment  
          o custom work to a building or room  
          o painting if the walls and paint are in good condition  
          o hanging personal pictures on the wall  
          o building new furniture  
          o assembling furniture purchased by the department  
          o furniture modifications of a non-essential nature  
          o expanding electrical, plumbing or HVAC service  
          o making and installing signs  
          o installation of new departmental equipment  
          o special event services  
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  Prioritization of Work Requests  
    When your work request is received, a work order is generated and a priority is assigned:  
 
   
oPriority Level 1 = Emergency (to be completed now)
  »  An emergency is a situation which could injure a person or cause significant damage to a building and needs to be resolved immediately.  
  »  Call Work Control directly at x2444, Monday through Friday from 8:00 am until 4:30 pm to report the issue. After hours, please call Public Safety at x3311.  
  »  No need to submit a work request, we will do it for you.  
 
    » Safety Issues  
    » Life threatening (human or animal)  
    » Significant damage likely  
    » Icy conditions  
    » Tree/branch likely to fall  
    » Campus/building could shutdown  
    » Building security  
    » Person stuck in elevator  
    » All elevators not working in an occupied building  
 
oPriority Level 2 = Urgent (to be completed within 24-48 hours)
  »  Urgent requests are situations affecting the flow of business, such as building temperature issues, room security, elevator malfunctions, or utilities issues, and need to be resolved within 24-48 hours.  
 
    » Possibility of shutting down classrooms  
    » Recovery of dead animals  
    » Building too hot/too cold  
    » Environmental damage  
    » Tree/branch likely to fall  
    » Building has no water/sewer  
    » Animal laboratory not at specified temperature  
    » Room security  
    » Elevator down  
    » Large sections of safety lighting out in walkway, parking lot, or corridor  
    » Energy waste  
 
oPriority Level 3 = Routine (to be completed within 3 days)
  »  Routine service requests are considered a normal priority. These requests and are not considered an emergency or urgent and do not need to be completed by a specific date. Routine requests are assigned on a first come first serve basis. You can expect them to be completed in about three business days, depending on the amount of higher priority work and campus events.  
 
    » Routine service requests  
    » Planned maintenance checks  
 
oPriority Level 4 = Fixed Date
  »  Repairs or requests for service that need to be completed by or on a specific date.  
 
    » Student event  
    » Staff/faculty event  
    » Conference Services event  
    » Classroom work  
    » Project work  
 
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    Please call Work Control, x2444, for further information.