West Chester University
Richard A. Jackson
ResNet Central Manager
Ground Floor Brandywine Hall Rm 003
West Chester, PA 19383
Frequently Asked Questions
What does ResNet do?
Network troubleshooting, virus removal, hardware repair and troubleshooting. Password reset, product installations, Limited connectivity support for mobile devices and game consoles.
What computer should I get?
West Chester University does not require a particular type of computer. However, some models may be better suited to certain majors. Check with your academic department for reccomendations.
Have up-to-date anti-virus and anti-spyware, and up to date system software. Run periodic scans to ensure your computer is clean.
How come I still got a virus even though I am running anti-virus software?
New viruses are being developed every single day, and companies are working day and night to update virus definitions for the user to keep them protected. The best way to stay safe is to update your anti-virus as much as possible. If you paid for your antivirus, keep your subscription up-to-date.
How much does your service cost?
Do I need an appointment?
Does the network support wireless printing?
Can we bring routers?
All dorm facilities (with the exception of The Village) are now wireless. Wireless routers are not allowed or supported in our wireless dorm facilities.
How can I check the status of my computer in for service?
What is the name of West Chester's wireless student network?
How will I know when my computer is ready?
What should I bring to ResNet in order to receive service?
Which antivirus program is recommended for PCs?
Does the university provide any free software?