FOR UP-TO-DATE INFORMATION

• Follow us on Twitter and get the "Tweet of the week"
• Like us on Facebook and get the "Fact of the week"

ONLINE OFFICE HOURS
D2L Services offers online office hours on Friday's from 12:30PM to 4:00PM. Information on how to participate in office hours will be available on the D2L MyHome page. If you experience any problems or have any questions please notify the D2L Services team at d2l@wcupa.edu. 

An after-hours D2L Help Desk Call Center is available for Faculty and Students to utilize. During regular business hours, (Mon-Fri 8:00am to 4:30pm) the West Chester D2L Services Office will still be available in person (Anderson 20), phone (610-436-3350 ext. 2), or by submitting a ticket (wcupa.edu/D2L) to provide their expert support for D2L related issues.

After hours, (Mon-Fri 4:00pm to 8:00am, and weekends) Faculty and students can now call (877-325-7778) or submit questions to the Desire2Learn Help Desk where D2L Professionals will be available to answer D2L related issues.

Calls about having difficulties logging into D2L because of an expired password should still be forwarded to the WCU IT Help Desk (610-436-3350 ext. 1).

Recently the D2L Services team has introduced a video series called: D2L Instructional Video of the Week. This video series aims to inform Faculty of less commonly used tools available in D2L and to refresh Faculty on how to use tools they may have forgotten how to use. The videos are short (under 5 minutes) and to the point, focusing on one particular tool or function available in D2L. The videos are available in D2L on the My Home page, and are also available by clicking on the links below:

• Adding Students to Special Access in a Quiz
• Using the Markup (Grademark) Tool in the Dropbox (Turnitin)
• Using the Question Library for a Quiz
• Using the News Widget on the Course Home Page
• Student Tracking
• Setting Up Groups
• Copying Course Components
• Course Maintenance (Part 1)

What is the D2L Community?

The Desire2Learn Community is designed to promote collaboration among all Desire2Learn clients who wish to share online strategies, best practices and showcase some of the best ways organizations are utilizing the Desire2Learn Learning Environment. The Desire2Learn Community provides clients with the exciting opportunity to participate in engaging discussions. The site will also provide users with just-in-time training tips, quick refreshers on how to effectively use tools, additional resources and learning aids.

• Go to https://community.desire2learn.com
• Click on the Enrollment link located on the top right of the screen
• Fill out the appropriate information and click Submit

Note: When filling out Organization Name make sure to put ‘West Chester University of Pennsylvania’.

Please be aware that D2L Services recommends the download and use of Mozilla Firefox when working in the D2L environment (http://www.mozilla.com/en-US/firefox/new/?WT.mc_id=ba3613&WT.mc_ev=click).

• Internet Explorer v9 browser is not fully compatible with current releases of the D2L Environment.
• Courses listed under "My Courses" may not appear
• Some buttons, such as the email button, may not work
• The HTML editor, (composition field of discussions and emails) may have formatting issues

• From within Internet Explorer, click the ’Compatibility View’ button which is found in the IE address bar.

Please be advised that the Desire2Learn Hosting Facility performs scheduled server maintenance between 1:00AM and 7:00AM on the 2nd Sunday of every month. During this time, the system will not be available; please try to access the site again at 7:01am EST or shortly there after. If you have any questions, please send us an e-mail.