Network troubleshooting, virus removal, hardware repair and troubleshooting. Password reset, product installations, Limited connectivity support for mobile devices and game consoles.
West Chester University does not require a particular type of computer. However, some models may be better suited to certain majors. Check with your academic department for recommendations.
Use your West Chester email and password to connect to RamNet for computers, tablets, and mobile devices. Connect to RamNet Guest for entertainment devices (such as game consoles or set-top devices such as Roku). Use RamNet Helpto get help.
No. The purpose of RamNet is to provide access to resources on the West Chester network. While that also allows a student to connect to other sites, this is not guaranteed and is only a bonus. If you can access wcupa.edu services wirelessly but not other sites then RamNet is providing everything it is intended to. If for some reason wireless access is temporarily unavailable, there are computer labs available for you to use while wireless is unavailable.
Services are rendered on a first come first served basis. The problem can be resolved immediately or it can take longer depending on the severity of the issue.
Have up to date anti-virus and anti-spyware software as well as up to date system software. Run periodic scans to ensure your computer is clean.
No. While keeping your virus definitions up to date greatly lowers your chance of getting hit with a harmful virus, there is no way to protect yourself completely. This is why it is so important to back up your important files regularly. There is no replacement for backing up your data.
New viruses are being developed every single day, and companies are working day and night to update virus definitions for the user to keep them protected. The best way to stay safe is to update your anti-virus as much as possible. If you paid for your antivirus, keep your subscription up-to-date.
ResNet offers service to all students free of charge. All ResNet services are sponsored by the Tech Fee. This fee is included in the students' tuition. If you need any hardware replaced, the student is responsible for the price of the part but ResNet will install it free of charge.
You do not need an appointment to drop off equipment. You can stop by our office and have your computer looked at during our office hours at your leisure. For one-on-one consultation or a room visit, then an appointment is required.
Currently we do not support wireless printing. If you wanted to print through a personal wireless printer, you have to connect via USB. However, we are looking to add this ability in the future.
All dorm facilities (with the exception of The Village) are now wireless. Wireless routers are not allowed or supported in our wireless dorm facilities.
Our online call logging system is available for students to access in order to view real time updates on the progress of their repair.
When your computer is finished you will receive a text, email, and call to your mobile phone informing you that it is ready for pickup at your earliest convenience.
Bring your student ID and power cord. We do not accept laptop cases.
Our office uses Microsoft Security Essentials, which is available for free from Microsoft's website. For other supported antivirus/antispyware, click here.