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ResNet Central

FAQ

Contact Us  

ResNet Central

Address:
Brandywine Hall Rm 003, Ground Floor
709 S. New Street
West Chester, PA 19383


Phone: 610-436-2660
Fax: 610-738-0591
Email: resnet@wcupa.edu


Richard A. Jackson
ResNet Central Manager

Frequently Asked Questions

 

What does ResNet do?

Network troubleshooting, virus removal, hardware repair and troubleshooting. Password reset, product installations, Limited connectivity support for mobile devices and game consoles.

What computer should I get?

West Chester University does not require a particular type of computer. However, some models may be better suited to certain majors. Check with your academic department for recommendations.

What is the name of West Chester's wireless student network?

Use your West Chester email and password to connect to RamNet for computers, tablets, and mobile devices. Connect to RamNet Guest for entertainment devices (such as game consoles or set-top devices such as Roku). Use RamNet Help to get help.

When I can’t access the internet wirelessly with my computer or mobile device and have to use my own data plan do I get compensated?

No. The purpose of RamNet is to provide access to resources on the West Chester network. While that also allows a student to connect to other sites, this is not guaranteed and is only a bonus. If you can access wcupa.edu services wirelessly but not other sites then RamNet is providing everything it is intended to. If for some reason wireless access is temporarily unavailable, there are computer labs available for you to use while wireless is unavailable.

How long will it take to get my laptop fixed?

Services are rendered on a first come first served basis. The problem can be resolved immediately or it can take longer depending on the severity of the issue.

How can I avoid viruses?

Have up to date anti-virus and anti-spyware software as well as up to date system software. Run periodic scans to ensure your computer is clean.

I keep my virus definitions up to date. Am I totally protected against viruses?

No. While keeping your virus definitions up to date greatly lowers your chance of getting hit with a harmful virus, there is no way to protect yourself completely. This is why it is so important to back up your important files regularly. There is no replacement for backing up your data.

How come I can still get a virus even though I am running anti-virus software?

New viruses are being developed every single day, and companies are working day and night to update virus definitions for the user to keep them protected. The best way to stay safe is to update your anti-virus as much as possible. If you paid for your antivirus, keep your subscription up-to-date.

How much does your service cost?

ResNet offers service to all students free of charge. All ResNet services are sponsored by the Tech Fee. This fee is included in the students’ tuition. If you need any hardware replaced, the student is responsible for the price of the part but ResNet will install it free of charge.

Do I need an appointment?

You do not need an appointment to drop off equipment. You can stop by our office and have your computer looked at during our office hours at your leisure. For one on oneconsultation or a room visit, then an appointment is required.

Does the network support wireless printing?

Currently we do not support wireless printing. If you wanted to print through a personal wireless printer, you have to connect via USB. However, we are looking to add this ability in the future.

Can we bring routers?

All dorm facilities (with the exception of The Village) are now wireless. Wireless routers are not allowed or supported in our wireless dorm facilities.

How can I check the status of my computer that was dropped off for service?

Our online call logging system is available for students to access in order to view real time updates on the progress of their repair.

How will I know when my computer is ready?

When your computer is finished you will receive a text, email, and call to your mobile phone informing you that it is ready for pickup at your earliest convenience.

What should I bring to ResNet in order to receive service?

Bring your student ID and power cord. We do not accept laptop cases.

Which antivirus program is recommended for PCs?

Our office uses Microsoft Security Essentials, which is available for free from Microsoft's website. For other supported antivirus/antispyware, click here.

Does the university provide any free software?

There are links to useful software on our Software Download page. Additionally, Microsoft Office 365 is available as a free download for West Chester students.