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ResNet Central

About Us

Contact Us  

ResNet Central

Address:
Brandywine Hall Rm 003, Ground Floor
709 S. New Street
West Chester, PA 19383


Phone: 610-436-2660
Fax: 610-738-0591
Email: resnet@wcupa.edu


Richard A. Jackson
ResNet Central Manager

About Us

ResNet is short for Resident Network. West Chester University ResNet is a joint venture between the Student Affairs department of Residence Life and Housing Services and Information Services department of Networking, Telecommunications & Operations connecting residence halls with the resident data network. This connection provides direct high-speed access to resources such as campus email and the Internet.

ResNet Central was developed in July of 2005 under the Networking, Telecommunications & Operations department. ResNet Central is the single point of contact for resident technology services including the Data, Video, and Voice Networks.

Each semester ResNet Central hires students and a Graduate Assistant as ResNet Consultants. Consultants are vital members of the ResNet Team. Consultants have direct contact with the campus community. They are proficiently trained student workers, dedicated to quality customer service. Consultants operate the helpdesk; provide resident field support, and in-house diagnostic service.

Our office is located in Room 003 (on the ground floor) of Brandywine Hall. The Center contains an open student computer lab as well as the student support helpdesk, and computer service center.

Our Mission

The mission of ResNet Central is to provide superior network service to the student body of West Chester University. ResNet Consultants are committed to pursue excellence in technical and communication skills while providing proficient network service with a focus on offering pertinent technical information.

Our Services

These services can be accessed by calling our office, walking-in during business hours, or request service on-line using Trax.

Network Services

Network Support (Data/Voice/Video)
Network Registration Support
Data/Phone Port Repair
Trax Helpdesk Web Interface

Software Services

Software Diagnostics
Software Setup/Installation
Virus & Spy-ware Removal
Password Reset
Data Backup and Restore
Data Recovery
System Tune Up

Hardware Services

Hardware Diagnostics
Basic Hardware Replacement
Hardware Setup/Installation

Other Services

On-Site Field Support
Student Computer Lab
Computer Training

Service Agreement Disclaimer

ResNet Central and its consultants provide technical service to West Chester University students exclusively. This agreement governs the repair request between ResNet Central, ResNet Central personnel (consultants), and West Chester University students, referred to as clients.

These services can be accessed by calling our office, walking-in during business hours, or request service on-line using Trax.

Liability

ResNet Central is not liable for any damage or loss of data caused by natural or unnatural causes while servicing clients equipment, such as electrostatic discharge, electrical surges, brown outs, fire, floods/water damage or any other occurrences.

Equipment

ResNet Central retains the right to refuse service to any device for any reason including physically damaged equipment. Clients may be asked to provide valid WCU identification during pickup or drop-off of equipment.

Software

The Client's computer must contain valid licensed software which includes the operating system and all other commercial software. Consultants may remove any software that ResNet Central believes will adversely affect the computer or the campus network. Consultants may install virus/spyware protection or any other utility software currently used by ResNet Central, if necessary.

Personal Data

Clients should backup personal data before service. Neither ResNet Central nor its consultants are liable for any data loss.

Guarantee

There is no guarantee written, spoken or implied that your equipment will be repaired to your satisfaction.