Client Services

West Chester University

21 Anderson Hall
West Chester, PA 19383
610-436-3350
helpdesk@wcupa.edu


Alumni - West Chester University

UPK: User Productivity Kit

Information Services recently incorporated Online Tutorials into its Software Application Training program.  These tutorials were developed using Oracle’s UPK training software.  This software allows us to create better quality and more visually appealing forms of training for faculty, staff, and student applications.

What is UPK?
User Productivity Kit, also known as UPK, is training software that has the capability to create documentation, training and support materials.  UPK will allow you to learn an application at your workstation, at your own pace and at a time that fits your schedule.  Content is delivered in an assortment of learning modes:

  see See It – Watching
  try Try It – Learn interactively
  know Know It – Assessment
  print Print it – Job Aid/ Business Process document

Benefits of UPK
By using these modes, you can see processes in a step-by-step manner.  UPK will reduce the frequency of out-of-office training; eliminate wait time between classroom training; and support and encourage self-paced learning.

We are pleased to present content developed in UPK.  Click a button below to view topics recorded for a specific application.  UPK topics are continually being developed, so check back often!

 

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Fequently Asked Questions