Supported Hardware

The following table lists the currently recommended and supported models by Information Services for Faculty and Staff only. Any computing hardware (i.e. desktop, laptop or printer) purchased from personal funds will not be supported by University personnel.

Currently Recommend/ Supported Models

Platform	Make/ Model	Configuration	Support Level
Windows	Lenovo ThinkCentre M58p	Desktop	Full
Windows	Lenovo Thinkpad X100E	Ultra Portable Laptop	Full
Windows	Lenovo Thinkpad L420	Laptop	Full

Mac			Limited


Printers	HP LaserJet P2055d HP LaserJet P3015n HP LaserJet Enterprise 600 M601dn HP LaserJet Enterprise 600 M602dn HP Color LaserJet CP2025dn HP LaserJet Enterprise 500 color M551dn	Full

Previously Recommended/ Supported Models

Platform	Make/ Model	Configuration	Support Level
Windows	IBM Netvista 6349, 6792, 8305 and 8307	Desktop	None
Windows	IBM ThinkCentre 8183, 8171, 8215, 8808	Desktop	Full
Windows	Lenovo ThinkCentre 6072, 7360, 7483	Desktop	Full
Windows	IBM Thinkpad A31 Series	Laptop	None
Windows	IBM Thinkpad R50 series	Laptop	Full
Windows	Lenovo Thinkpad R60 series	Laptop	Full
Windows	Lenovo Thinkpad R400	Laptop	Full
Windows	Lenovo Thinkpad T410	Laptop	Full

Why do we standardized on hardware?

Vendor Knowledge - The Academic Computing Services (ACS) team has standardized on Lenovo computers for its desktops and laptops. The ACS staff is familiar and trained on both Lenovo support and hardware for supported models.
Imaging - The ACS department uses a process called "imaging" which allows for multiple installations at one time of WCU supported software, which makes for an efficient and reliable install. In order to use this method, the hardware on which the original image is made of must match that of any machine which it is cloned too. If a machine is bought, and it does not match what we recommend, it will have to be setup manually which can add to the time it takes to configure the machine.

Spare Parts -Along with keeping spare parts in-house for supported machines we also are part of Lenovo's Self-Maintainer program. Belonging to the the Self-Maintainer program gives the Academic Computing staff the ability to service the supported hardware under warranty and to get support and reimbursement for doing so. It establishes a service relationship that complements Lenovo's existing comprehensive warranty services and enables the ACS department to use our existing resources to provide overall technical support, including hardware repair.

Support Level

Full - Full support of hardware is reserved for hardware which we currently or have previously recommended. We will work to maintain images and keep spare parts available.

Limited - Limited support of hardware is reserved for models that the ACS department considers supportable and may be an appropriate choice for some users. However, since we typically work with these models less frequently than those for which we provide full support, we will not always have machine images or spare parts readily available. We may also not be able to configure these models as we do for fully supported. Note: these models will require additional setup time.

None - Non-supported hardware has been determined for models that the ACS department is unable to support typically due to the age of the machine, warranty status or the availability of spare parts. IS Staff will not expend efforts to support this hardware.

Hardware Configurations

Hardware Replacement Guideline

Mac Guidelines