Client Services

West Chester University

21 Anderson Hall
West Chester, PA 19383
610-436-3350
helpdesk@wcupa.edu

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Supported Hardware

The below table lists the currently recommended and supported models by Information Services for Faculty and Staff only.

Currently Recommend/ Supported Models

Previously Recommended/ Supported Models

Why do we standaridized on hardware?

• Vendor Knowledge - Information Services staff are very familiar and trained on both Lenovo support and hardware. Even though some companies may offer better deals on hardware at times any such savings are easily outweighed by the additional costs the University will incur with expanding extra staff time to support unfamiliar hardware.

• Imaging - Information Services uses a process called "imaging" which allows for multiple installations at one time of WCU supported software, which makes for an efficient and reliable install. In order to use this method, the hardware on which the original image is made of must match that of any machine which it is cloned too. If a machine is bought, and it does not match what which we recommend, it will have to be setup manually which can add to the time it takes to configure the machine.

• Spare Parts -Along with keeping spare parts in-house for supported machines we also are part of Lenovo's Self-Maintainer program. Belonging to the Self- Maintainer program allows for quicker access to parts in a timely manner.

Support Level:

Full - Full support of hardware is reserved for hardware which we currently or have previously recommended. We will work to maintain images and keep spare parts availble.

Limited- Limited support of hardware is reserved for models that the ACS department considers supportable and may be an appropriate choice for some users. However, since we typically work with these models less frequently than those for which we provide full support, we will not always have machine images or spare parts readily available. We may also not be able to configure these models as we do for fully supported. Note: these models will require additional setup time.

None - This level has been determined for models that Information Services staff are unable to support typically due to the age of the machine, warranty status or the availablity of spare parts. IS Staff will not expend efforts to support this hardware.

Hardware Configurations

Hardware Replacement Guideline

Mac Guidelines

Information Services Index of Resources

Local Weather

WCU Weather Info.