Client Services

West Chester University

21 Anderson Hall
West Chester, PA 19383
610-436-3350
helpdesk@wcupa.edu


Alumni - West Chester University

Course Descriptions

SAT courses include the following topics:

Administrative Systems (SAP and PeopleSoft)
Adobe Software
Database (Microsoft Access)
Desire 2 Learn (D2L) (Learning Management System)
E-mail (Microsoft Outlook)
Global Environment (Internet)
Presentation Packages (Microsoft Powerpoint)
Spreadsheets (Microsoft Excel)
Word Processing (Microsoft Word)

Administrative Systems

PeopleSoft - Faculty
This faculty-focused seminar will demonstrate how to access and navigate myWCU - PeopleSoft Campus Solutions 9.0.   During this session you will learn how to view faculty workloads, class rosters, student records, student advisement information, on-line grading and much more.  Participation in this class is a requirement for account and security privileges.

PeopleSoft - Staff
This is a staff-focused seminar utilizing PeopleSoft Campus Solutions 9.0 (myWCU).  You will learn how to navigate the Student Services Center, obtain information on Work/Study students within your department, class information – including faculty work schedules and rosters, and how to run departmental reports.  Participation in this class is a requirement for account and security privileges.

Basic SAP Navigation
This Basic SAP Navigation training session is a prerequisite for obtaining a SAP user ID which allows access to the SAP Financial system. Only employees who, as part of their official duties and responsibilities, are required to access budget, financial, and procurement information or to process purchasing requisitions should take this session.

SAP BI Budget Reporting – Upgrade to 7.0
This SAP BI training session is for personnel who have already attended SAP BI Training in the past and are comfortable using the reports.  The session will only cover the new / changed functionality available in the version 7.0 release of SAP BI.

SAP BI Financial / Budget Reports
The Finance and Business Services division and the Budget Department provide web-based financial reports that were developed with the SAP Business Intelligence (BI) reporting tool. These reports allow you to easily view and/or download financial and budget information to Excel. The reports provide detailed information about budget, commitment (encumbrance), actual expense, and revenue totals along with the resulting budget balance. You must have an active SAP BI User ID to view these reports.
PLEASE NOTE: ONLY A COST MEMBER / DEPARTMENT MANAGER OR AN OFFICIAL DESIGNEE SHOULD REGISTER FOR THIS SESSION.

SAP BI Reports Level II
Are you ready to take your SAP BI reporting skills to the next level? Do you want to personalize the initial variable screen so that you do not have to enter the same selection each time you run reports? Do you have a need to limit the reported information to specific time periods (first quarter, second quarter, first half or just a few specific months) within a fiscal year? Do you want to learn how to add criteria or filters to the data? Do you want to save your changes and additions by creating a new view that will be there every time you run the reports? If you have answered yes to any of these questions, you should take the SAP BI Reports Level II training.
PREREQUISITE: SAP BI FINANCIAL / BUDGET REPORTS
PLEASE NOTE: ONLY A COST MEMBER / DEPARTMENT MANAGER OR AN OFFICIAL DESIGNEE SHOULD REGISTER FOR THIS SESSION
.

SAP ZFM01 Reports
Learn how to use the SAP ZFM01 and ZFM01_EXP reports to obtain current budget balances as well as review budget, expense, and commitment (encumbrance) transaction details.
PLEASE NOTE: ONLY A COST MEMBER / DEPARTMENT MANAGER OR AN OFFICIAL DESIGNEE SHOULD REGISTER FOR THIS SESSION.

SAP Electronic Requisitions
A requisition is a document requesting the purchase of goods or services. Electronic requisitioning empowers employees to create and manage their own requisitions while making the procurement process both faster and more responsive. Requisitions are electronically routed to Purchasing and Contract Services for the issurance of purchas orders. This electronic purchase requistioning class covers how to create and manage purchase requisitions. Only employees who, as part of their official duties and responsibilities, are required to purchase goods or services should take this session (pre-approval or appropriate cost center manager is required).

SAP Multi-Year BI Reports
This new SAP BI report is designed to provide a financial/ budget history for multi-year entities like scholarships, grants, endowments, and projects. These fund centers typically span multiple years while the initial SAP BI report is limited to reporting on one specific fiscal year at a time. With this new BI report,users can get a complete SAP history for one or more of these multi-year entities.


Adobe

PDF Forms
Creating forms no longer needs to be a major challenge. With Adobe LiveCycle Designer you can create user friendly forms from existing documents created in Word or other Office applications. This software will analyze your file and place form fields where needed based on its appearance. You will learn how to create fillable forms that can be submitted back to you via email by the click of a button.


Database

Introduction to Access 2010
Learn how to organize your important information into related groups called tables.  Discover how Access can model the relationships between groups of information.  Create user-friendly forms for entering data into your database.  Extract information from and perform calculations on your database using Access potent Query functionality.

Desire 2 Learn (D2L)

Whats New in D2L 9.4
In December D2L was upgraded to version 9.4.  Attend this session to find out what’s changed in the new version and how to use it.  New Features include: Improved Calendar, Improved Dropbox functionality and RSS feeds.

Open Lab
If you need help with your D2L course, have any particular questions about D2L, want to learn how to use a new D2L tool or just want to pick the brains of the D2L experts then this session is for you.  This is a drop in session and a D2L expert will be on hand for the entire duration of the session to answer any questions you might have.

D2L: Discover ePortfolio
This session will focus on the D2L tool ePortfolio.  It will explain the benefits to students and faculty and how it can be used in a classroom setting.

D2L Course Maintenance
The objective of this workshop is to demonstrate best practices in “closing” courses after the semester has ended, and start preparing content for the next term.   Faculty will learn to Export their Gradebook, turn off old courses, and copy content into new courses.

Fundamentals of D2L
This session will provide an overview of the D2L interface, loading content, and communicating with students. Participants will also receive a demonstration of key features that D2L offers.

D2L: Gradebook
In this training session, instructors will learn how to set up gradebook items and categories, enter grades, weight grades, develop grading schemes, and adjust gradebook settings.

D2L: Dropbox
This workshop will show faculty how to create online assignments that are electronically submitted and then graded, all in D2L. This course also provides instructors the ability to check papers for plagiarism using the TurnItIn Learning Tool. TurnItIn assisngments are securely and seamlessly submitted on D2L and are checked for plagiarism using TurnItIn's databases.

D2L: Quizzes and Exams
This workshop will show faculty how to create online Quizzes and Exams. Features of D2L Quizzes and Exams include: automatics grading, setting time limits and date restrictions, and report generation.

D2L Groups and Discussion Boards
This workshop will cover how to set up Discussion Boards and Groups in your course. Topics to be covered are: Discussion Board settings: restrictions, locking and unlocking forums and topics, grading and linking the discussion boards to your content, as well as the Groups tools: dividing students into Groups on D2L, setting up Group Discussion Boards, Group Lockers and Group Dropboxes.

Live Classroom
This workshop fully covers all of the features of Wimba Live Classroom. This application enables instructors to hold live, online classes, office hours, guest lectures, webcasts, or meetings from a distance. Wimba Live Classroom allows text chat, audio, video, application sharing, file sharing, content display, collaboration, and instructors have the option of recording the session.

D2L Refresher
Forget how to use D2L? Brain freeze after the long summer? Then join us in this refresher course to bring your knowledge up to speed. Topics to be covered include: Copying your course from a previous session, Activating your course, Using the Gradebook and much more!

Live Classroom and MediaSite
This session will showcase the various web conferencing technologies that increase student involvement. The Pros and Cons of products like MediaSite, Adobe Connect, Skype, and Wimba will be under the microscope as we identify solutions face-to-face, hybrid and distance courses.

Basics of Online Course Design
The “Basic of Online Course Design” is an hour long session that will focus on 7 best practices faculty members should consider as they begin to create online and hybrid courses. The training will cover how to incorporate these practices into their current D2L courses.

Widget and Homepage Design
In this session you will learn what a widget is, and how to use them to customize the “Course Home” area of your course.  Attendees will learn how to embed tools, links to content, and even videos to be available to students as soon as they access the course.

D2L: Release Conditions
What are release conditions? They are conditions used to define the order in which students can access course materials. In this session attendees will learn how to set release conditions within D2L.

D2L External Tools: Blogs/Wikis/Journals
Are you interested in advancing your class discussions through D2L? Thanks to CampusPack External Learning Tools, faculty members can now create class blogs and journals to engage students in discussion and self-reflection. In this training, you will learn the basics to setting up a blog or journal in your D2L course, and different ways in which others have utilized this tool.


Email

Introduction to Outlook 2010
This course provides detailed instruction for utilizing the organizational features in Outlook 2010.  It also highlights changes and improvements put in place since the 2007 version.

Outlook 2010 Calendars
Utilize the electronic calendar in Microsoft Outlook to schedule appointments, arrange meetings, and generally organize your time. Learn how to “digitize” your date book and improve professional and personal efficiency. New 2010 features include a really simple calendar sharing process, calendar snapshots, task integration into your calendar and improved scheduling capabilities.


Global Environment

Introduction to Dreamweaver
Expand your web design knowledge. Experience how simple it is to create and manage a professional web site using Macromedia Dreamweaver. You will gain a basic understanding of this web development application.

Introduction to Contribute
Learn how to update your department website with the new Content Management software, Contribute.  Discover how to collaboratively author, review, and publish web content without needing to know Dreamweaver or HTML.  Adobe Contribute is a simple word editor that allows you to add tables, images, links, modify fonts, colors, etc. to web pages without ever viewing the code!

Web Design for Contribute Users
Your competition is just a click away” Come learn how to best design your site to attract users and how to keep them interested in coming back. Topics include: homepage design, navigational menus, structure of secondary pages, as well as, the general dos and don'ts of web design.
PREREQUISITE: CONTRIBUTE

Introduction to SurveyMonkey
Online surveys have become an important mechanism for gathering information, conducting research and performing assessments.  Survey Monkey is an online tool for developing and launching online surveys, which also includes functionality for compiling and analyzing respondent data.  Come learn the basics of this inexpensive and feature-filled program.

Introduction to SharePoint
This class is open to current individuals who have been assigned rights to a WCU SharePoint site. This class concentrates on the non-technical user who will view, edit and contribute content to a Site.
PREREQUISITE: MUST BE A MEMBER OF WCU SHAREPOINT SITE.


Presentation Package

Introduction to Powerpoint 2010
This introductory course gives instruction on creating a basic PowerPoint presentation, as well as explains various features and design methods that can be applied when creating new slides.

Publisher

Publisher 2010
Microsoft Publisher 2010 is a publishing program that allows users to create professional looking documents such as newsletters, flyers, brochures, gift certificates, and business cards. Program includes several different pre-designed templates that make it quick and easy to create a professional-looking document.

Security and Safe Computing


SmartBoard


SMART Board Training (SMART Board Technology)
Have you been to a classroom and wondered how to use the new SMART Board? This session will review the basics of SMART technology and how to incorporate it into your classroom.

SMART Board Notebook
This course provides instruction on how to work with SMART Board Notebook to create presentation content. Highlighted topics include working with SMART Board tools to create Notebook content, and using existing resources for content creation, including SMART Exchange, Gallery Essentials, and Lesson Activity Toolkit.


Specials

Digital Signage
ThisLearn how to display your advertisement on the Digital Display flat screens located across campus. Whether your advertisement is for an event, activity or announcement; the Digital Display screens are a fast, green and a free advertising avenue. Learn how to create dynamic ads and learn how to run your ads on the Digital Displays. Learn more about Digital Displays.

Introduction to MediaSite
This training session focuses on the audio and video lecture capture device, MediaSite.  We will give you an introduction to the product as well as discuss the benefits of using the device. If you are unable to attend the scheduled MediaSite training sessions contact Phil Riley for one-on-one training.

MediaSite
Looking for a way to capture your lecture and have it available for students? Mediasite is a lecture capture system used to record and deliver lectures online. The Mediasite lecture capture hardware is available in a few of the classrooms across campus. Mediasite can record audio, video and content from any type of document at any point. Learn how you can use this system to reach your students online.

Promoting the Creative and Useful Arts on Campus
Digitization has created new opportunities to post and access a myriad of new content and services.  How do you determine if you need to obtain permission and what avenues to follow in order to use the intellectual property of others?

Computer Club
This class is specially designed for individuals to practice typing skills, check e-mail, and perform other basic computer tasks with the assistance of a software trainer.

Copyrights and Lefts
Changes in copyright laws have  international impact.  Learn what are your exclusive rights as authors but also what rights are left to you as educators! Copyright is a balance between protection of the author’s exclusive rights and the exception to these rights for certain purposes.

I Wanna Be an Author - The Faculty Guide to Copyrights
In this class we will review some of the common copyright questions faced when writing articles or books and what the faculty will need in gaining permission as well as what specifics you may want to include in your request for permission, how to respond to a contract provided by a publisher, and much more!

Multimedia Classroom
The Multimedia classroom provides the Instructor with a variety of instructional tools. This hands-on demonstration will introduce you to multimedia classroom technology and eliminate the confusion you might have when using one of these rooms.

 


Spreadsheet

Introduction to Excel 2010
This course provides instruction for creating a basic spreadsheet in Excel 2010, as well as how to apply various functions and features within your spreadsheet.

Advanced Excel 2010
Master the advanced techniques Excel has to offer, such as linking worksheets, adding graphics, and the new feature "text to speech".

Charts & Graphs in Excel 2010
In this session you will learn the basics of chart design as well as learn about the feature, Sparklines.

Excel 2010 Managing Data
Provides instruction for managing data recorded in Microsoft Excel 2010


Windows Environment

Introduction to Windows 7
The Windows 7 Intro course provides basic instruction for navigating within Windows 7, as well as introduces changes and developments that have been made since Windows Vista.  It is a hands-on course with the opportunity for Q&A.


Word Processing

Essentials of Word 2010
The Word Essentials course provides instruction for all of the basic functions of Microsoft Word.  The course navigates through each tab on the Microsoft Word Ribbon, and explores the various functions and actions that are possible within these tabs.  It does not cover every single button on the toolbar, but it provides an excellent foundation for basic proficiency in Microsoft Word.

Advance Word 2010
Advanced Word offers a more in depth view of what was covered in Basic Word. This class will take you into a deeper level of the References Tab (cross-referencing, captions and indexing), the Review Tab (comments, track changes) and much more!

Mail Merge for Word 2010
Learn how to create and customize various document types for mass mailing with this time-saving tool. Utilize Word 2010 functionalities to produce professional form letters or mailing labels.